Hi Team.

Nice to greet you.

I am Rafael Aguilar, administrator of the password self-management platform for the company Empresa Nacional del Petroleo (ENAP) located in Chile.

I have a problem with a user who cannot change his password because he gets the following message: Sorry! You cannot reset your own password because the password reset is not activated for your account. Please contact your administrator to reactivate the password reset for your account."

They tell me how to proceed to verify, the user is logged in.