How can I keep certificate formats consistent in ADSelfService Plus?
I use ADSelfService Plus regularly and want to make sure every certificate I handle works consistently inside the tool. Since I am a user and not a developer, my concern comes from the practical side of using certificates in my daily workflow rather than
Passwordless MFA Windows
I've heard that ManageEngine technicians are currently implementing the Passwordless MFA feature for Windows and MacOS. Please let us know the estimated release time for the update with this feature, as many businesses in Vietnam are eagerly awaiting
ADSelfService Plus: Imposible to LOG IN if "User must change password at next logon" is enabled
Application: ADSelfService Plus Version: 6.5.1.5 → 6.5.1.9 (Post-upgrade) Issue Description: Following the recent critical upgrade to version 6.5.1.9, we’ve observed a change in behaviour affecting user Log in on the App. In our organization, when a password
Remcom.exe flagged as malicious
Dear Support Team, our AV solution flagged Remcom.exe from version 6101 as malicious - PUA Application.RemoteAdmin.RLH. A VirusTotal scan shows that this is not an exception: https://www.virustotal.com/gui/file/d7a923357aea4f9d4e65d43d3f800fa4f3b766a825be63d798f5ff35721a462a/detection
Why ManageEngine forcing customers to purchase JESPA.jar?
Hi everyone. According to this article ... https://www.manageengine.com/products/self-service-password/help/admin-guide/Admin/sso-settings.html Installation with version's above 6210, need a third party commercial jar library from ioplex (jespa.jar) to
Soon-to-expire Account Users Report to Manager shows only one User
Hi there, we have noticed that since version 6513/6514 in the scheduled reports of "Soon-to-expire Account Users" send to the managers of the users only show one user in the file attached to the mail, although there are often multiple user soon to expire
Link expire macro
Does the %linkExpireTime% macro still work? It doesn't show in the list of macros and I put it in my email message and nothing comes through. I'm running build 6515. Also, is there a way to change how long the code is valid?
Revert do free license
Hi, If I have paid annual license for adselfservice plus, it is possible to revert back licensing to have free version (50 users), or do I need to reinstall the product from the scratch ? Thanks.
High Availability
When we purchased ADSelfService Plus a year ago, we were advised that in an upcoming release, we would be able to have two servers running in High Availability in different subnets. I see this still isn't available, when will this be available?
Support for Ubuntu LTS 22.04 and/or 24.04?
With the latest update supporting Centos 8/9, is there an ETA for when support for Ubuntu (and by extension other Ubuntu-based flavors) beyond the current supported version of 20.04 LTS will come? This version of Ubuntu is reaching end-of-life and will
License question
Hi, I have a question about licenses: -does the annual license is always with support AMS included, i.e., are there annual licenses that are cheaper but without support? -in the case of purchase of a perpetual license, what happens if after a year you
Notification for failed password change
Hi, is any way to set notification for admin if user failed to change their password no matter of reason? I see only notification if user change password successfully. How to do that?
How can I reset a specific user's MFA within the admin console?
How can I reset a specific user's MFA within the admin console?
Back to Home link question
I saw there was a question 5 years ago about this, so I was wondering if there was an update on it. Is it possible to change the 'Back to Home' link after resetting the password?
How to install digicert wildcard .cer
I've obtained the .cer file from Digicert but dont know what commands or where to go with a Digicert wildcard cert as it's not listed under the CA's on your SSL .pdf.
LDAPS
Hello, I want to configure my 389 Directory Server connector to use "LDAP SSL", how can I import the certificate of the remote LDAP Server ? Thanks
How to keep the agent up to date?
Hi, What's the best method for keeping the agent up to date on client devices? At the moment I'm going into ADSS, selecting as many as possible and pressing the re-install button but we're limited to selecting 100 at a time. I was thinking doing it via
License count discrepancy
I was getting ready to disable stale users to free up licenses when I noticed that there is a huge discrepancy between exported report of licensed users and the license consumption as displayed when I click the License Info dropdown menu. In my case,
High Availability Licensing and Server Support for ManageEngine
ello, I would like to inquire about the High Availability (HA) setup for the following ManageEngine products: Self-Service Portal Specifically, I would like to know: Does setting up High Availability for these products require an additional license, or
The update script ADSelfService Plus
Hi! Is it possible to automatically find a new update and install it? I'd like to automate the process. The Powershell script issues an error during execution, I suspect that the Update Manager cannot take the .ppm update file. Write-Log "Launching the
How can you add other MFA methods to default admin account?
It seems like it forces the admin account to sign up for Q&A MFA only and there's no way to add other methods. I've set up other methods for domain users such as authenticators. Is there a way to do it for the default admin account too?
Problem with Web UI MFA Enrollment - Invalid request
Hello! I configure Adselfservice Plus server with SSL + nginxproxymanager to use full domainname with letsencrypt Problems is only with Web UI MFA Enrollment Mobile phone Enrollment - Working! Windows PC client MFA - Working!
Problem with Web UI MFA Enrollment - Invalid request
Hello! I configure Adselfservice Plus server with SSL + nginxproxymanager to use full domainname with letsencrypt Problems is only with Web UI MFA Enrollment Mobile phone Enrollment - Working! Windows PC client MFA - Working!
Ports
Hi there, I am sure this has been asked before but an curious as to why all these ports need to be open? Ports Protocols Services Direction 135 TCP RPC Inbound and outbound 389 TCP and UDP LDAP Inbound and outbound 636 TCP LDAP SSL Inbound and outbound 3268 TCP LDAP GC Inbound and outbound 3269 TCP LDAP GC SSL Inbound and outbound 88 TCP and UDP Kerberos Inbound and outbound 53 TCP and UDP DNS Inbound and outbound 445 TCP and UDP SMB Inbound and outbound 25 TCP SMTP Inbound and outbound 464 TCP and
Free edition email confirmation
Hello, I'm looking to use ADSelfService Plus free version for a limited temp project with ~25 users who will need to auth against a temp AD environment. ADSS will be internal-only, not public. Users will not be on AD bound machines, so I just need the
Reset admin password
Guys, Just wondering how to reset the password for the default adselfservice 'admin' account. I think I set this when installing the product but don't remember! Cheers
ERR_SSL_VERSION_OR_CIPHER_MISMATCH
Hi, We get error after applying rapidssl .cer certificate. I have followed this ssl guide https://download.manageengine.com/products/self-service-password/adselfservice-plus-ssl-installation-guide.pdf. Same error with chrome and IE. How to fix this problem?
Error code: ERR_SSL_PROTOCOL_ERROR
Hi, I am getting the following error when using Chrome to access my ADSelfService Site. Error code: ERR_SSL_PROTOCOL_ERROR I have already added the sslProtocols="TLSv1" to the connector, but I still get the error. On SSL Labs check, I get the following errors The server supports only older protocols, but not the current best TLS 1.2. Grade capped to B. This server accepts the RC4 cipher, which is weak. Grade capped to B There is no support for secure renegotiation. The server does not support Forward
Adding Domain in SDP
I have an existing SDP free version, my problem is I cannot add a another domain and the error is "Domain with same name already exists. Please provide different value for Domain name."
Broken logo on login and main admin screen
Hi, I have on the first screen broken logo with text AdselfService Plus (screen attached), this logo is also when admin login on main screen upper left cornet, how to remove this logo from here?
Problem with adselfservice on-premise server migration
Hi, I need to migration Adselfservice to the new server, so I follow this official guide, but have problems: https://www.manageengine.com/products/self-service-password/kb/adself-service-installation-server-migration.html Old server is: -windows 2012
Account "blocked"
We have a user who is unable to reset their password using ADSelfService Plus. When they try, they get the following error message: "Your acount is blocked. You can't perform "Password Reset" / "Account Unlock". Contact your administrator. Their domain account is not locked. I've had this problem in the past and I cannot remember what the solution was. Can someone point me in the right direction? Thanks!
MFA for ADSelfService Plus
Users can now choose between two Multi-Factor Authentication (MFA) methods: security questions or Microsoft Authenticator. Is it possible to enable MFA for ADSelfService Plus login only for users who have opted for Microsoft Authenticator?
Message "Data update unsuccessful as per standards set by the administrator. Please try other alternatives."
Hi, Got an error with ADSelfService Plus where user cannot update the Contact section. Previously, it was possible to do so. A user got a message "Data update unsuccessful as per standards set by the administrator. Please try other alternatives." when
Send notification delivery status to Manager: HTM attachment?
Hello. I am trying to better understand if I can change the behavior of the service when it sends the notification to the manager, as per the configuration: The e-mail reaches the recipient (the manager) in this way: The body is empty and the text that
GINA - Customization
Hi, I would like to modify the GINA screen. I spoke with support, and they mentioned that the "Frame Text" feature doesn’t work with Windows 10. I was wondering if it’s possible to make changes directly in the HTML file or to create a button that says
Adding ID Verification Type Column
I would like to request from development team, if possible, to add ID Verification Type Column under User Attempts Audit Report page so that if users are enrolled by multiple authentication type, administrators can keep track and also troubleshoot the
Enroll via login requires password change
I am currently working on a end user documentation for Enrollment in AD SelfService. Now I stumbled across a phenomen, which I did not recognize before. When a non enrolled user logs in to SelfService he is enforced to change password. This is something
Can I completely change the access URL?
I am trying to change the selfservice plus URL from localhost:port to a more standard web address in order to use our wildcard certificate and to allow connections through our firewall and DNS configuration. I saw this post https://pitstop.manageengine.com/portal/en/community/topic/can-i-put-the-adselfservice-site-under-a-virtual-directory
Cleaning up Patch Folder
Can the old Patches in the Patch folder be cleaned up at all in any fashion? Especially the exploded directories, if not the ppms?
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