AD autentication for API
Hello, I wanted to create a custom page for our users to submit a request. Is it possible to have them automatically be logged in so they do not have to type their username and password? We are using AD authentication. Thanks Travis
Date format in query reports
Hello, When i try to get some data by a new query report (in SDP), i have some problem with the dates format: If I use the sdp built-in function "longtodate(wo.createdtime)", the date is returned in a useless format for me (i am spanish). If I use the function "from_unixtime(wo.createdtime)" the thing gets better (YYYY-MM-DD HH:MM:SS) but i am interested in a specific date format: "DD/MM/YYYY HH:MM:SS". I don't know the reason when i use the function "convert()" or "date_format()", i get some senseless
RE:New at Call logging
I just downloaded ManageEngine Service Desk. I'm required to set up a call Logging for my small company. I have never done this. I discover ManageEngine by Google. I need information to set it up. I check the help, but I could not get anything that really show me how to start running this program. Thanks
Users: Parent --> Child Link
Within our organization requests go into the ServiceDesk in a variety of methods. 1. Direct e-mail to our helpdesk account. 2. Using SD form, after logging into AD account. 3. Voice mail that is redirected to our helpdesk e-mail account. 4. Simple form on our intranet that requires users to put in first/last name e-mail (if available), title, and detail. We have the variety of methods, because most people do not have their own active directory account and outlook e-mail. Within our organization
Incorrect Log in or password
Hey guys, Just came into work today and started getting the above error when trying to get into ServiceDesk Plus. Actually the entire IT crew cannot get in. They receive the same error. Nothing has been changed on our end. The program was working last night around 6pm EST. If it was one person I would think it may be a password issue but the entire department cannot access it. Any ideas as to why all of a sudden we cannot get in? Thanks, Chris
Installation error....Where can I find the jsp files?
I have SDP on my computer but when I tried isntalling it for my other computer I kept getting the error "Dashboard.jsp, no such file or directory". I tried reinstalling the setup and software many times but it keeps giving same error. What I can do is copy the .jsp file from one computer's folder to the other but I can not locate the .jsp file. Does anyone know where I can find the jsp files the SDP uses?
Scheduled exported report
Hi, Is there a way to have a report run on a regular schedule but have it saved to a directory as opposed to haivng it emailed?
Blank Page after enabling SSO
I enabled domain walkthrough, now when I want to log into servicedesk, I see a BLank page. Any solution?
Mount the fileAttachments to a NFS or CIFS folder
Is it possible to mount the fileAttachments to a NFS or CIFS folder? I've already tried it, and for each attachment created, the complete folder structure to is is also created successfully, but the file itself is not attached. for the backup folder it works nice.
Incoming Mail Settings.
Hi, Due to security reasons and company policy its not possible for us to enable POP or IMAP. Don't you feel that there should be made available an option to select MAPI or Exchange server. Regards, Roshan
Self service portal, new user created from incoming email
Hi, Please could you clarify exactly how Servicdesk is creating a new user from an incoming email. Is the user name created from the email alias? What other information is Servicedesk utilising? Thanks, Angela
E-Mail Command SITE
Hi I need to select a site using E-Mail Command SITE but that does not work. Any progress when it will work? I can not see it's fixed in build 8009. //Peter
Is it possible to rename a PC via ManageEngine Desktop
Hi, Can you re-name a pc via the manage engine or is this some thing that hasn't yet been built in?
SLA rules Criteria - Groups???
Hi All, In our implementation of SDP 7.0.0 build 7010 we are attempting to assign SLAs based on the Groups. However the Group field is NOT a selection criteria under SLAs rules. Can someone explain why it is not there? And how I can request to get it added? Surely the SLA selection criteria should be able to be based on ANY standard field of a request? Or am I missing something? Cheers, Lew
Active Period in Contracts - not mandantory?
We just purchased SDP and are entering contracts, is there some way to change the "active period" in the Contract Rules to not be mandantory?
Query Error (Tasks details with closed time)
This query doesn't work in build 8013 for MSSQL https://forums.manageengine.com/#Topic/49000004962255 Error: java.sql.SQLException: Operand data type ntext is invalid for max operator. at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) at net.sourceforge.jtds.jdbc.MSCursorResultSet.processOutput(MSCursorResultSet.java:933)
Need a Query Report to List down the service request approvers
Hi Bharat, The Link does not show me any query
Request Trend Report
Hi: In need of a report that shows Request trends by month (Jan,Feb, Mar,April,.... That is, for each month we would like to see: Number of Tickets Opened Number of Tickets Close Number of Tickets OhholdIf possible can a Line Chart be included (see attached)? Thanks
ITIL Change relations
can we have query that gets all changes HW/SW (for yesterday) for all the assets in our SDP and check if there was any opened/closed change request for them in the last 2 days. this will help us get number of changes with CRF and changes without. we really need this so much. the relation between hw changes and crf should be based on assets names.
Unable to Import Active Directory User and Add New Domain Controller
Hi SDP Support Team, I have problem to add new domain domain controller in Service desk plus, with a valid user name, password and domain details. I am able to telnet that domain and well as able to ping smoothly. When I click on 'save' button , it always gives me error, FAILURE :Domain Controller saved successfully. But error occurred while trying to connect with LDAP Server - Please check your inputs. My SDP version is 7.6.0 Please provide me help. Thanks in advance With Best Regards Mrityunjai
Risk Management module
Have you considered a module for SDP to track and manage IT risk? Risk management is part of ITIL and other frameworks.
Disabling Obsolete Products
Hi Is there anyway of flagging a product that has some purchase history such that it will no longer appear when raising a purchase order? As products change some become obsolete and so therefore I wish to prevent them from accidentaly being ordered. Thanks Gary
Script to assist in gathering correct info when raising tickets
Hi, Pretty new to the product, so appologies if this has already been mentioned / requested. I am enquiring to see if there is a feature to allow for when a operator raises a support ticket, to generate a script of questions to ask the user, generated from the Category and sub Categories: eg Computer Name, Asset details, Impacted number of users, Description of problem, etc, etc. I know this is a basic idea, and I'm sure people have done this before, so once again appolgies if this has been
Cannot approve PO
We're just getting ServiceDesk + 8.0.0 configured. We've setup our CFO as a Requestor and checked the option of "Purchase Order Approver", however when we create a PO and it is sent for approval, the person receives a message "You cannot approve this PO". Are there settings regarding PO Approval elsewhere? Some posts I read make it seem like a PO Approver needs to be a technician.. this cannot be true?
Associating assets with Contracts- Based on number of days and Quantity
We have a large number of IT & Non IT assets taken together. They are covered under different OEM warranty and separate maintenance Contracts. The Contracts have a clause of coverage of the assets based on the start date from when the asset is covered in a particular contract and the number of days that a particular asset remains covered in that contract. Normally when an asset is taken out from one contract it is covered under a different contract from the next day. The OEM warranty sis covered
Default incident template
is there anyway to allow another template to be the default template Thanks Frazer
2 question / difference between "service catagory / request" and "requests / new incident"
Question 1 So i was looking into the possibility of linking a request to a PO, but this does not seem to be possible, am i right? Question 2 During this search i installed the trial of the enterprise edition. I found out that there is been made a difference between Service categories and incidents/requests. But i don't get why i should be using the request anymore? I mean with Service categories, the end-user hardly has to fill in a thing. He can't change category/subcategory which keeps the room
DATETOLONG Function
Having the same problem as many with SD-26242. Can someone help me create a workaround query? The one that is having the problem is: SELECT arcwo.WORKORDERID "Request ID",arcwo.CREATEDTIME "Created Time",arcwo.TITLE "Subject",arcwo.COMPLETEDTIME "Completed Time" FROM Arc_WorkOrder arcwo WHERE ((arcwo.TITLE LIKE '%dpm%') AND (((arcwo.CREATEDTIME >= datetolong('2011-01-01') AND ((arcwo.CREATEDTIME != 0) AND (arcwo.CREATEDTIME IS NOT NULL))) AND ((arcwo.CREATEDTIME <= 1311656399000) AND (((arcwo.CREATEDTIME
Additional fields for software licenses
I´m looking for the ability to create additional fields for software licenses. Is there a similar function like in the other assets? Peter
Unable to start th DB
I try to upgrade ManageEngine ServiceDesk, but it fails... info: (Unable to start the DB. Possibly server is running if so please shutdown the server (or) Previous upgrade is failed and the message for the same will be displayed in the command prompt) 1. server is not runint, it never have been started - fails 2. I didn't upgrade this soft before any ideas?
Preventative maintenance on several assets
Is it possible to to setup preventative maintenance for several assets within a single task? The example I have is that we need to update groups of laptops at once, and would rather there be a single ticket for each group than an individual ticket for each laptop. Cheers,
Service Deskplus Dates
Can anyone explain how dates are stored in service desk plus. I wish to write a native MS SQL query that interprets dates which are stored as data type BIGINT in MS SQL Server. I read somewhere that it is the number of milliseconds since 1 Jan 1970 but MSSQL server DATEDIFF function cannot handle a BIGINT value so I assume some other method is used to convert from the BIGINT value to a valid date. Cheers Jeff
Adding Companies
Hi, Is there a way to add companies to SDP ? Without having to import the complete requester details from a CSV file or from AD. Thanks, Jon
survey doesnt have answers to select instead of satisfaction levels?
I noticed the survey doesnt have the ability to put custo answers into the survey but instead as satisfaction levels. Is their a work around for this that would allow me to only show the satisfaction level during certain questions or just display answers during certain questions?
Autofill the Requester Field in Requests / Incidents
Hello all, is it perhaps possible to fill the Requester field by default with the name of the Request creator? Cause I don't wanna use it for customers to create requests, just for the technicans and it would be nice if this field would be fileld automaticly. So my technicans would not have to dill this field all the time. Ot is it possible to disable it? Cause It isn't removeable in the templates. Kind regads Thomas
Top 10 Report
I need a report that shows the top 10 service requests grouped by category, sub_category for the past month. Has anyone got a similar report I could look at. I have developed a script in MSSQL Management Studio but unsure how to filter dates which are stored as integers. When I run the same query in SDP it does not format correctly. Running SDP 8013. This is my sql script which as I said works OK except it does not filter on dates as not sure how to interpret them. SELECT top 10 ISNULL(cd.CATEGORYNAME,'Unassigned')
problems with calculating the total costs ?
Hello We are running SD+ 8.0.0 Build 8013 I am facing a strange problem regarding total costs calculation In the costs tab, I have the detailed costs: The resource info tab shows following total costs: Is this a bug? Regards, Marc
Dashboard: Security Setup for Roles other than Admins
I would like to have the ability to give my technicians the ability to view the dashboard. Currently I have to have all of my technicians assigned as an administrator so that they can see it. The dashboard is a powerful tool that allows the technicians to see how they rank with everyone else. When they see that one of their colleagues is falling behind they ask them to send them some reqs to help them get caught up. It also helps them to compete to not have the most open requests and to
Migration from MySQL to MSSQL
I've tried to migrate my ServiceDesk+ from MySQL to MSSQL. I've backuped the database, changed the database type and then tried to restore the database from the backup. The restore didn't work because of duplicate entries (see attachment). What went wrong? Chris
Technician contact details in Request
Hi, Is there any way to show the technician contact details in the request, we have the requester info but our organization requires technician details as well. please suggest if you have any solution.
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