HTTP Status 500 - When clicking on the Active Directory Icon from Admin Tab
I receive the HTTP Status 500 error on a fresh install of SD+ 8.2.0 Build 8213 64 bit on CentOS 64 when clicking Active Directory from Admin Tab: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
Incident status change matrix
Hi, does Service desk support status change matrix to limit status changes from any to any I need to put limitation that status from OPEN can be changed only to WORK IN PROGRESS, and from WORK IN PROGRESS to RESOLVED or MORE INFO REQUIRED, is it supported? or is it planned to be implemented in next releases? thanks Irakli
Remote Control Access
Hi Everyone, I'm having issues getting the remote control option to be displayed to technicians. \\ I have it working fine in our test environment however it is not working at all in our production system. The technicians have been granted the AERemoteControl role, and I have given full access to the Assets module for relevant users (as stated in the AERemoteControl role description). I have enabled all necessary remote control tools (after creating batch files to launch them as I could not launch
ServiceDesk Plus change HTTPS port to other than 443
I configured Service desk Plus to run on HTTPS, everything goes well, HTTPS on default port 443 was working, but I need run HTTPS on other port for example 4431. I used changeWebServerPort.bat to change HTTPS port to 4431, restart service, but ServiceDesk plus not running on this port, no pages are displayed :-( Change to HTTPS 443 but not working anymore :-/ Only thing to get back ServiceDesk working is going back to HTTP on 8080. This one is working. Please if possible také mi the hint how to configure
export user's request to file excel
i use ManageEngine Servicedesk Plus to manage all computer problem in clients. Everything is ok but i want to export all user's requests to file excel or pdf ( the requests containt subject, requester name, assigned to, date and status). Please show me how can i do that? Thank you very much
maintenance voicher
hello What can I do in a scenario where I repaired a printer in an external workshop in a certain cost, how can I save this operation in SDP for future reports
Redirect port 80 to 8080
Our server is setup on port 8080 and working. I would like port 80 to forward to 8080 so users do not have to enter the port. What steps are necessary to configure this? Thanks.
Can't give Poor or Very Poor results on surveys ???
We have a survey we have been using for 3 years, with 3 questions all of which have "Very Poor" "Poor" "Good" "Very Good" as the responses. If you pick "Very Poor" or "Poor" we get the following error, if you pick good / very good it works fine. Our users think this is a conspirancy on our part to get good surverys :) Please help ! This started after upgrading to 8125. type Exception report message description The server encountered an internal error () that prevented it from fulfilling this
How to handle multiple cases dealing with the same problem?
I was wondering - how do other people approach having a big IT issue reported by many users? Say I have problem X and 25 users create a case. What I do now is the following. I don't want it so those 25 cases are shown together with my other cases. That would clutter things up. I still want to be aware of the problem though. I've tried merging all cases. When I do that it seems it's only the user in the parent case that gets emails about what happens in the case. I can put the other people in the
License not updated after SDP Server Migration
Recently I've migrated SDP 8.1 to another Win2008R2 Std server. Migration went successfully. But the license is not updated. Even I tried to apply the license manually but nothing didn't apply. Why the license is not migrated and why its not being updated even if I tried to update manually.
Email Notifications To Specific Requesters
we have imported our list of requester s. They all have email address's. i can see i can email the requester when a new ticket is created/closed etc. my query is: not all our requester s want an email each time a ticket is created, only some do want the email can i have it so SD will only email the requester s i choose without having to remove the email address's from the requester s who do not want an email?? or is it all or nothing? suggestion: have a check box for email notification in the requester
Service Desk Plus | Change Template under Service Catalog module.
Hi Manage Engine I will like to know if there is a way to Change Template under Service Catalog module when the user used the wrong template. Actually, this option is under Incident module
automatic asset import
Good Day! Is it possible to automate import of assets (monitor, printer etc.) between SD and other database? We have another program that keeps track of hardware and we want to have up to date synchronized information from it without manual importing from CSV but directly from one database to another. If not, maybe someone knows which tables and columns of a database are involved in import of CSV file? Thanks.
Duplicating Approvals
Hi, I have an issue where a number of approvals are being sent twice. Out of the two that has been sent to the approver, only one can be accessed. We receive the following error message within ServiceDeskPlus "Invalid Key : Key could have been changed manually or would have been an old one". When looking at the java script for both, the keys are different, shown below; javascript:NewWindow('/approval/Approve.jsp?MODULE=Request&KEY=142123422413786984191951421234224137869841919517023991151580382011389152&ITEMID=54619&woID=54619&FROM=HOME','Approval','700','500','yes','center');
Reservation system - laptop/beamer
Hello All, First off all I don't know if I'm on the right place for this question, so if I'm wrong I apologize. I'm looking for a reservation system for beamers/laptops. A selfservice system, if a user needs a laptop they select the date and time and the reservation is done. The system must be able to see if there are laptops/beamers available. So we don't have to look every time to lend the equipment out. We also want to know which user have booked a laptop/beamer. Does ManageEngine has a product
Searching additional fields
In the version we use, it appears that we can generate reports that include common additional fields. The search facility does not allow any additional fields to be searched. It would be very useful to be able to do both We are currently using SDP 8.0 (8020) but planning to migrate to 8.2xx so this feature may be available there.
The problem with merging and tickets changing
We merge a lot of tickets as a result of automated emails from our comms providers. Issue is, if our person is working of a ticket and someone else merges it at the same time, servicedesk doesn't handle it well and puts up a java message from the webserver. This happens in other similar situations when two people are accidentally are working on the same tickets. Is anyone else having this issue?
Problem for add Filter showing
I have a problem to add a filter showing when I go into admin and request option - addiotional fields I create the label and it does not appear in the filter showing to add a filter name. Would anyone help me?
Cost Report
how I can make service cost report for any assets (laptop,server,...etc). I need to make cost report for all assets or specific assets.
Tasks question
Hello. Is there a way to assign a task to a requester? or is can they only be assigned to a technician? Thanks in advance!
Is it possible to add a multiple selection field type (Example Checkbox) in any of the template (example Incident)
Is it possible to add a multiple selection field type (Example Checkbox) in any of the template (example Incident)? If yes, please guide with the steps... Thanks Athar
purchase order items
hello i need the approver of the PO to pick the items to be purchased, is it applicable in the software?
Personal Signature missing in email replies
After my last upgrade, from 8.204 to 8.213 our personal Signature is not showing in our email replies. Is there something we have to do or is this a bug? Regards Reidun
Change & Problem Management should be viewable by Requester
Change and Problem management sections seem to be viewable by Technicians only, is this on purpose as it is something I would consider useful for a requester to also be able to view for progress reports etc..
Problem Tab
Hello, Good Day! What is Power Tab in manage engine plus and when i can use it any example Thanks
Non Login Technicians
ServiceDesk Plus Technicians Don't Always Have to Have An Account You Know There is sometimes a situation when you have a staff resource that needs to be notified of activities in ManageEngine ServiceDesk Plus but would never actually have access to login to the console directly. I'm thinking of the case of remote service engineers or perhaps facilities management maintenance staff. Whilst these individuals would not require, or need, a login account to ManageEngine ServiceDesk Plus it would still
Case closed notifications
SDF-43514 : Earlier users included in the 'Email Id(s) to Notify' field will be included for Request Acknowledgement, Resolved, Closed notifications. But for requests created through email, the email CC recipients will not be included in those notifications. Now Request Acknowledge, Resolved, Closed notifications will also include Email CC recipients. Note : If those notifications should not include the Email CC recipient, it can be disabled in database table 'GlobalConfig' for the entry (category
Change approved automatically by system?
This morning I raised a change for approval through the CAB. I selected my boss in the list of CAB members, he received an email where he rejected the change. ServiceDesk shows the change next to his name as 'rejected the change on 19/11/2013 08:53', yet the status of the change is showing as 'approved by system on 19/11/2013 08:53'. Why has the system automatically approved the change? Thanks,
Report identify duplicate Service Tag entries
Is there a report or does anyone have report to identify assets in the system with duplicate service tags?
change default font in the description box
Hi I want to change default font in the request description area. i know that the style.css is in the below path \AdventNet\ME\ServiceDesk\applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\style but i dont know the exact part for customize the description area font and style. please help me. thanks
SDP Agent crashes Windows Server Backup
Hi, Just ran across a very strange problem where installing the Asset Explorer agent causes the Block Level Backup service used by Windows Server Backup to crash. I found the below link from a few years back which references this and have confirmed the behavior on both of my servers using Windows Server backup. http://social.technet.microsoft.com/Forums/windowsserver/en-US/8a348b33-8172-4c4d-8841-440fd4872a96/faulting-application-name-wbengineexe While I uninstalled the agent and can deal with
Add New Translation
Hello, The translation feature allows us to modify existing text of english to another language, in our case 'Arabic'. We however have added lots of categories and sub categories. So in the request form they show up in English. Now is there a way to translate these new words in Arabic. Im sure there must be a way to add new words to the portal and its respective translation.
AD directory updates not getting to SDP
When we update an AD account, the room# or phone# for instance, those changes don't get pushed to SDP. Users that are added to AD show up in the SDP requesters list fine. How can I get SDP to reflect modifications to AD accounts? Thanks
Incomming vs completed incidents
Unable to generate a graph with incomming and completed incidents that displays the colums in correct date order.
ManageEngine Asset Service crashing Windows Server Backup (wbengine.exe)
Having an issue on multiple servers where manageengine (agentmonitor.exe) is crashing Windows Server Backup (wbengine.exe). Are there any know workarounds for this issue? We are using Version 8.1.0 Build 8121
Email all technicians when request submitted via email?
Is there a way to notify all technicians via email when a new request is submitted via email? We're using SDP 8210.
Contract Type
Hi Dears I want to change a default contract type but it doesnt permit me. i delete all of my contract but it doesnt work too. how i can change a default ?? Thanx
Signature does not work after update
Hi I have upgraded ServiceDesk Plus from 8212 to 8213 and now my signature is not added when I respond to a request. //Peter
Understanding Service Categories
Service categories - what are they? One of the really nice things about ManageEngine ServiceDesk Plus is the fact you can create templates for creating requests. This helps an IT support department to define commonly reported issues and typical user requests. The fact that you can pre-define the required fields of the request improves productivity and consistency of reporting as the technician is not having to enter this data for themselves - after all ten support technicians will most likely enter
Tech auto assign - requests on hold
I'd like to understand, how system is working. We're using auto tech assign - balanced round-robin. I run query, status of the requests by technician. (by month) Tech #1 open 4, hold 6, total 47 Tech #2 open 5, hold 1, total 73 So, why the balanced round-robin didn't work properly? M.b. it counts all requests (open and hold), not only open?
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