Email command templates not Working.
So I've got the Email command thing to create tickets mostly working except for @@REQUESTTEMPLATE=New Employee@@ . It will populate the template field in the ticket just fine but will not create any of the tasks associated with the template.
The actual mail looks like this
msg.To = service@test.com
msg.From = techguy@test.com
msg.Subject =
@SDP@New user request:
@@REQUESTTEMPLATE=New Employee@@
@@ACCOUNT=HelpDesk@@
@@OPERATION=AddRequest@@
@@TITLE=New user request@@
@@REQUESTER=HumanResources@@
@@CATEGORY=User Administration@@
@@PRIORITY=High@@
@@URGENCY=Normal@@
@@MODE=E-mail@@
@@IMPACT=Affects User@@
@@DEPARTMENT=
@@
@@SITE=LAJ01"
@@