Error deleting a domain scan
I was doing a domain scan, then ManageEngine froze and gave me back some SQL errors (wish I had to took a screenshot). I had to restart ManageEngine to get the pages again. It then grouped all the Workstations under the domain I was scanning under "Unassigned Workstations". So, I scanned again, and it still groups them all under " Unassigned Workstations". So, I thought the domain scan must be bugged from the crash so I tried to delete it and I get this error. FAILURE :Error occurred while deleting
Request additional variable on SMS Notification Template
Is it possible to add 'Requester Phone" variable to the 'Message Area' of the "Alert Technician by SMS when Request is Assigned" / Notification Template? The only phone variable is "Requester Mobile" which we do not use. Thanks!
Colour indicate high priorities
We have two major priorities amongst our list of priorities; CRITICAL and HIGH. When a request is assigned with a critical or high priority, is there any way of colour indicating them so they stand out on the technicians / administrators page?
Service Desk hangs after upgrade...
After upgrading from build 5507 to ServiceDesk Plus 6 (Build 6002) ServiceDesk will not start. I just hangs towards the end of the start up. No error messages or anything for me to troubleshoot with.
Merge Ticket Error SD Release 6
We just migrated to release 6, when merging (quick merge) tickets in the main request window we receive this error. Merging tickets when in a ticket does work. - brad HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: 1 com.adventnet.client.view.web.StateFilter.doFilter(StateFilter.java:51)
Problem scanning domain or workstation
I continue to get the error message FAILURE :Either access denied for the user or the remote DCOM option might be disabled in the workstation. I know the password is correct and I've already seached on post before and the pc's I am trying to scan have "Enable Distrib buted COM on this computer" enabled. I've uncheck and restarted and then reenabled. I've used the old version demo before and didn't have this problem on the same group of computers. I did go with product then because of no ms sql but
[x] Don't show login details again
When I try and click on the X presumably to remove the default user details. I get a "Error on Page" bottom left. I'm running a new install of the free version 6.0.0 on a IE7 browser. Could anyone advise? Also what are the default outgoing mail settings if you connect through AOL as your ISP? Many Thanks, Paul Dadge
All requesters survey
Hi All, How can make a survey to all requesters? many thx. Jun Zhao
assign multiple workstations to a department?
What is the quickest way to add a bunch of workstations to a single department? So far, I haven't seen a batch-assign utility or something similar. Thanks!
CMDB
Hi were are a service desk and we are using the SD+.We are following the ITIL standard and we would like to know if the CMDB keeps the old and the new updates and also is it possible to put manuel updates into sd+.At the moment its automated but we would like to put our own imput in. thanks for your help tp
Restore Data from MYSQL to MSSQL
Please Help: I am getting the following output and error when trying to restore data into the MS SQL Server: C:\AdventNet\ME\ServiceDesk\bin>restoreData ******************************************************************************** * Restore DB Setup Wizard ******************************************************************************** * Execute Restore DB Utility from command prompt For Windows users : bin>restoreData -c [backup file] For Linux users : bin]#sh restoreData.sh -c [backup file]
Security warning in IE
Hi, I have an issue with SDP 6.0 (upgraded from 5507): when opening a new request Internet Explorer 6.0 pops a security warning message: "This page contains both secure and nonsecure items. Do you want to display the nonsecure items?". I attached a screenshot. This is a pretty big issue as we have 600 users that will call and ask about the message, let alone the possibility of a real security problem. If you're thinking of saying "change the security settings in IE" - don't; the group policy of the
How do SDPlus scan another domain?
Hi there We have two different AD-domains separated by a firewall, DomainA and DomainB. SDPlus is installed on DomainA. What must i do to make SDPlus scan DomainB? Do i need to open ports in the firewall, create an account in DomainB or something like that? SDPlus works just fine in DomainA and i�d sure like to include DomainB in this great tool. Many thanks in advance >>RRoger
error after updating ticket on SD+ 6
Please see the following screen shot as you can see the html code in the requester field.
ODBC
Is servicedesk and ODBC enabled app???
Double up on New Request
When I create a new request two identical requests appear in the request list and two technician e-mails get sent out. What should I be be looking for to stop this from happening
physical memory reporting error
I just upgraded to Service Desk + 6 from 5.5.0 build 5501. I did a new domain scan which worked fine, however, I've noticed that the physical memory isn't reporting the correct amount of RAM for any of the computers. As an example, my PC has 2 GB of RAM and it is reporting it as 1MB of Total memory (and all memory readings for that matter). How can this be corrected? I've included screenshots of my memory reading from windows and the service desk plus report. Thanks for your assistance...
Change Managemnt
Is there a change managemnt modual or for that can be used?
Polling Implementation
Hi I am making EMS using SNMP API. I have one question about the Alarm logging. I have read from internet logging technique i.e. first collect all alarms and put them in text file and after some size of file like 1 mb insert all records in database(DBMS) now my question is that the alarm should be inserted in database at the time of ouccrence or should be put in text file and insert them after reaching at some file size? Please advice me. Ajay
ODBC enabled??
Is servicedeskplus an ODBC enabled app???
Machine scanned by IP, not hostname
Hello. I have a machine inside an AD domain which I have to create manually (because during the domain scan it fails with 'No response received from workstation) so I put its hostname as its name, but the scan fails again. The hostname is 'MARKETING' and the IP is 101.0.0.70. It is correctly scanned if I create it manually and I put its IP address as its name. It's very curious because the result of the scan is saved under 'MARKETING' host, not under 101.0.0.70 host details. When I try to scan it
Scanning Status Feature
please add the ability to jump into an existing domain/network scan and monitor the existing progress. When you start a domain/network scan you can monitor the status in the pop-up window, if whatever reason that window gets closed you lose the ability to monitor the progress of that scan, if a scan normally takes a couple hours due to hundreds of workstations in multiple WAN locations then there is no way to monitor this progress. This is a soar spot in my opinion. Thanks
Business rules: Connect different business rules?
Is it possible to connect different business rules? This is how we want to use it, but i'm not sure if it is possible in the version 6.0: We have some business rules which check the subject for which product is meant by the cusomer/partner. This realy works fine and we can set all we need. But now there are some more points we want to do with the business rules: - When the E-Mail is marked as important we want to set the priority as High - We want to check if in the subject is "IMPORTANT:" included
Ssh linux and different password
If is possible for the networks that are not in the domain, like for example, servers linux, to be able to add it a one by one, with a different password for each machine and not password in general, with support for ssh. This is, because all are not with the same password Rgds Anghellus
Email job submissions
Since we upgraded our Service desk to version 6.0 some (not all) users submit helpdesk requests with no reply from the helpdesk and no record of there request on the helpdesk. I have checked the anti spam filter it has no filters in place at all. All the requests are internal so are not affected by our external spam filter. I can find no way of debugging this please help
Overdue Scheduled Tickets
If a scheduled ticket goes overdue, it doesn't get flagged as overdue, so doesn't appear in our overdue reports. If we want to schedule a request we change the status to Scheduled and then change the due date to the date we are going to complete the request. If the request is not closed by that due date shouldn't the ticket show as overdue?? Regards Helen
viewing Inventory software issue
Hi when i try and view the software under inventory all i get is the attached screen I at first thought this was because i use IE 7 but since have tried it on a machine using IE 6 and i get the same issue. Other technicians are fine looks to be just me! I am running SD+6
Importing New Active Directory Users
I am trying to update my HelpDesk Requesters, but importing only "NEW" active directory users. Is this possible, or can I only import everyone?
Search for solutions within a category or subcategory
Is there a way that the requestor can search for solutions in only one category or subcategory? If I do a search, I get all results for all categories instead of only the results for the chosen category.
Spam filter question
For SD 5507 I can't use spam filter normally. I need to receive requests from several domains only. If I include more than one domain in spam filter all mail messages are dropped. Could it be fixed for 5507? I wouldn't like use 6000 yet. It has some problems: 1. Reports and business rules doesn't work correcrtly for Russian. 2. Memory shows wrong values. 3. Sub-categories and items doesn't shown for requests. I preffer category tree as in 5507. I read that first two items will be fixed in the near
The problem
Greetings I from Russia. At me such question in occasion of ServiceDesk in Russian. The problem consists in that that when I create categories and in them subcategories that at creation of the application by the user at its subcategory are displayed in the form of question marks. What it is possible to do with it? And in English all by way of.
$requestlink customization
Dear Support , We are trying to customise the variable $requestlink to reflect the IP address of the server running service desk instead of the default computer name . Where can i do that ? thanks cs
Technician details
Requester can view technician name. But sometimes he need direct contact with technician. How to see another technician details such as e-mail, phone, etc.?
Resolution Menu
I have upgraded my SD+ version from 5002 to 6000, but i have an issue. As a technician i cannot enter resolution because there are not Resolution menu, then i have upgrade to version 6002, but i get the same issue, As a technician how i can enter resolution like in version 5002..?
Java Script Error
I've got two JavaScript Error in SDP build 6002 so I cant use report filter and business rules. Please help.
Creating requests with Opera
I have a problem with creating requests with Opera. All formatting is lost. Result request consists of one line only.
Domain Scan Failing
Running Version 6.0. When running a domain scan about half to three quarters of my 400 pc's come back with the following error: General failure while performing the operation. The problem here is that if I use wmimgmt.msc I can connect to these computers that are throwing these errors in helpdesk. I use the same domain administrator account to connect through the heldesk scanning as well as through the WMI interface. I do not recall having this problem with the earlier version. Its a windows 2003
Binding Service Desk to one IP
I would like to run Service Desk on server that has an existing IIS installation. I have three ip addresses assigned to this machine. ServiceDesk seems to bind itself to all three addresses when starting up. Example: 172.16.7.21 172.16.7.25 - Configured in IIS to use port 80 172.16.7.26 - Configured in IIS to use port 80 It gives me an error when trying to start the servers while ServiceDesk is running. If I stop the ServiceDesk service, the IIS web sites start with no problem. I have tried starting
time on new request is one hour behind
The webpage shows the right time, the server and the computers all display the correct time but when you create a request at 10 it displays 9.
Merge ticket error
When trying to merge tickets I receive the following error: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: 1 com.adventnet.client.view.web.StateFilter.doFilter(StateFilter.java:51) com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75) root cause javax.servlet.ServletException:
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