Merge Ticket Error SD Release 6

Merge Ticket Error SD Release 6

We just migrated to release 6, when merging (quick
merge) tickets in the main request window we receive this error. Merging tickets when in a ticket does work.


- brad


HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: 1
com.adventnet.client.view.web.StateFilter.doFilter(StateFilter.java:51)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)


root cause

javax.servlet.ServletException: 1
org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.client.view.web.StateFilter.doFilter(StateFilter.java:38)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)


root cause

java.lang.ArrayIndexOutOfBoundsException: 1
com.adventnet.servicedesk.workorder.action.WorkOrderListAction.execute(WorkOrderListAction.java:335)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.client.view.web.StateFilter.doFilter(StateFilter.java:38)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)


note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.






















































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