Record Deletions
We have had several records deleted in the system and need to retreive them. Is their a way to retrieve the records from the MYSQL database once they have been deleted from the system.
Service Pack to upgrade 6008 to 6009
Service Pack to upgrade 6008 to 6009
Update 6010 screwed buisness ruless
I've just updated from 6008 to 6010, everything went ok, until I tried adding new buisness rules... I was able to select a category > subcategory > item - Which would let me select an individual item from the list. Now since the update, it comes up with display. See attached document for screen shots. This is a big problem, as i've got alot of rules to try and get into place.
Not Performing Windows Scan
Manage Engine is nor performing Windows / Network Scan
Telephone List
Hallo! Is there a way to show a Telephone List of all Users to every User? In SupportCenter Plus this is Possible, but in ServiceDesk Plus not.. Thank You!
Windows Firewall Blocking Inventory Scan
What is the port that needs to be opened on Windows XP's firewall so ServiceDesk and scan the workstation successfully during a inventory scan? Someone replied prior to another posting and the ports they suggested did not work and the inventory scan failed on the workstation. Hopefully someone can answer back and help up out on this issue. Mid-Michnet Support Team support@mid-michnet.com
Extra action in Business Rules
Hello, we are testing Service Desk Plus - Enterprise edition BETA. Is possible to have in the business rules an extra action that updates the ticket subject with the received E-mail subject using a specific rule (by Sender rule for example). Example: Define Rule: Sender --------- is -------- xxxxx@xxxxx.com Action Update Subject (Extra Action) Regards Interroll
Template / Boiler plate request replies
Running 6010 I did raise this a while back, but it looks like it didn't make it. We get a lot of very similar email requests which need 1 of 3 or 4 standard replies. That process cannot be automated because the reply depends on the content of an attachment. Rather that messing around doing a copy and paste it would be really nice to have a drop down list of replies that could be used as needed. The Request Template doesn't seem to provide this function, or am I missing something? Thanx bin
ServiceDesk and IE6/7
I recently upgraded the helpdesk system to 6008 from 5501 and ever since, the speed to the helpdesk through IE has degraded while Firefox browsers open it fine. This has been tested on more than one machine and basically what happens is there is a pause between screens. (The window shows the servicedesk graphics, but no data is displayed.) Any ideas?
Mail Server Settings (Mail Fetching Stopped)
Mail has not been fetched for over 4 months (shows how little requests are made by end user's ;). I have tried to stop fetching and restarting it, I have also rebooted the PC that is running Service Desk Server. Stlll no updates to mail fetching. Any advise would be greatly appreciated!
Last successful scan
Hi, I was wondering if anyone knows how to create a report which shows the last successful scan on it? Many Thanks Simon Rothenberg
Technician View to be same as Requestor view for form
Hi, Is there anyway to configure the requestor form to be same for requestor as well as requestor ? Seems all those that we can inhibit for normal requestor are still seen by technician. Technician are also normal users when they make request. Regards, Jupp
Running a Query Report
How do you run the query command to specify a particular software listed in Database? For example, I want to query all users that have "Itunes" installed in their system?
Modify Request ID
Hi I would like to modify request ID, can you please tell me how to do this? We are using Service Deskplus on Windows plat form. ~Shiva Kumar
Display custom requestor details
Hi Is it possible to display a customer requestor field in when viewing requests? We have a field that is unique to each requestor and would like it displayed when viewing open requests list. Thanks
Can't open and lock time zone table
Hi All I found below warning log in events log folder: "Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them" can everybody help me why this log is generated and how can I restore it? FYI; ServiceDesk is working properly and no problem was senced. I am running on 6008 version. Thanks
Attachments with Purchase Orders
Is there a way to add Attachments to Purchase Orders. We have to send quotes out with the purchase orders, which means we have to send the quote to the approver(s). Thanks in advance for your assistance with this Issue.
Scanning
8) Hello. How can I point my scan to a specific group within a container. Thanks.
Print Inventory Software reports
Is there any way to print a report which shows the audit scan history for all workstations? Believe that this cant be customised. Is helpdesk able to provide me a query to run this report? Thanks Calvin
Anyone upgraded to 6009 yet?
Just curious whether anyone has gone for the 6009 build yet? We're still holding back on 5506 & would like to upgrade, but scared as hell somethings gonna break... Thanks, Tony
Error importing AD users - non-english OU names
I have "General failure while performing the operation." error while importing AD users. This happens only if non-english (russian) OU names are checked. Importing users from OU named in english works fine. AD - w2k3 mixed mode SD - 6009 clean test installation
Notify requester when request is updated/closed
Hi, My issue lies with the notification rules set out in the admin panel. I have a couple of queries, firstly why does the requester receive 2 e-mails whenever a request is closed (One update notification, one closed notification) and is there anyway to stop this? Secondly is there any way to trigger e-mails when certain criteria is filled, i.e when a custom field is edited for a request then an e-mail is sent out, but not if another field is updated. Oh and by the way, good job on the product. These
Running Multiple AdventNet Apps
Ok - I really like the features in several AdventNet Applications and would like to try to setup these apps on a SuSE linux install: 1. ServiceDeskPlus 2. Zoho Virtual Office 3. OpManager 4. OpUtils My questions are: Is it possible for ALL of these apps to use the same copy of all the common components (MySQL, JBoss, JRE, etc.)? Finally, is there a problem running the Linux Server version of OpManager and ServiceDeskPlus and being able to scan Windows clients successfully without using a domain?
Need training on Asia PAcific
Dear All, I need reliable vendor to give training on SDP,OPM and Asset Mnagement on Asia Pacific, pls inform me. Regards ABthea
Ports associated with RPC server
I am having a problem accessing to computers within a domain and it is giving a RPC error. Do any one knows what are the ports to be opened to let computer be scanned. Thanks
Network Scan: Kills one PC
Out of 53 or so workstations, mine always errors when a scan is conducted. "Generic Host Process for Win32 Services has encountered a problem and needs to close..." After which, the PC auto restarts as the PDC or whatever service has stopped/crashed. Any idea why this is happening and how I can stop it, it's only happening on mine, an HP Windows XP Professional, it is the only one of it's model, but we have other HPs and all are Windows XP Pro.
Custome Query Report base on time spent
Hi How can I run a custom query base on RequestID , Description(the text box in the add time entry window) , Technician , CompletedDate? or is it possible to run a normal report base on fields mentioned abow? for you information the description (multi line) text field is different as same one in new request window.
Change Control feature
Hi i was wondering if we could get some sort of change control, it would be simular in the way of the new purchase, where when it is filled in , it will be passed to a technician or group to be approved and passed back once accepted. we need to be able to customize the form to an extent, need to be able to define some sort of processes as well. do you currently have something like this indevelopment as it seems to have everything else but many thanks
Add "Resolution" field in Report
If we create a costumize report, we can show many field like tittle, requestor name, technition name etc. How to add or show " "Resolution" field in costumized report...?
IE Title Bar and SD+
Currently our version of SD+ has "AdventNet ManageEngine ServiceDesk Plus" in the Browser Title bar. Are we able to customise the Title Bar? We'd like to put something like "Company Name Service Desk". Many Thanks David
Report showing business hours time taken to complete tasks.
I would like a report that shows me the average time each technician has spent on requests by priority. I am failry sure the query below does this to get it I - Created a Matrix Report for requests - Showed technician down the left side, priority across the top and Summarized columns by average of Time Spent - I then filtered to show only completed requests for last month This is the query I get when I show query from the result. Can anyone - Confirm to me that the results should show in hh:mm:ss
Role Definitions
I'm a Newbie, hello to all. I need a little information today. Once I've defined a Requestor how do I restrict that user to a specific role. The user should not be a Tech or A dmin, but only have access to say purchases, as an example. Please advise and Thanks in advance. :roll:
Multiple Emails Sent
I'm currently trialing SD+ and in the notification rules, I have - Acknowledge Requester by Email when the request is updated and Acknowledge Requester by Email when the request is closed selected. Upon saving and closing a job, the end user receives 2 emails. One stating the job is updated and a following one saying the job is now closed. Is there a option so when a job is closed, they user only receives the 1 email - besides turning off the Acknowledge Requester by Email when the request is updated
Custom Fields
I've added a field for the employee's division to both the requester and the request templates (pick from list). When they add a new request, is there a way for it to pull that information without they having to manually fill it in? Thanks!
SDP7 release date?
Hi, I am planning to use SDP for a large company as I could see pretty good features. The current version (6.0) does not have different editions for different sizes of enterprises. I would appreciate if anyone can provide some info about the roadmap of SDP7 with timelines with its capabilities Best regards
Reporting averages??
Hi Guys I am a complete newbie at ServiceDesk so forgive me if I am about to ask something that has already been answered. I am using version 5.5. I'm trying to get the average time spent per request in a particular priority. Eg. 10 requests @ High Priority = avg. 15 mins per request That sort of thing. Can it be done in system or will it have to be an export and then beat it into submission in Excel or whatever? Thanks very much in advance for any help you can give me :) RS
Purchase Order Fields
Does anybody know how to make the PO Name field appear on the final purchase order OR add a customized field for PO Description that will appear about the items area? BTW - I'm using SD+ 6.0.0 build 6008. Cheers David :D
Status List how to change Language
Hi, iam customizing the options of the form for support changing fromenglish to spanish. in the status list i have 3 options: On hold Open Close I need to translate from english to spanish but i cant because this items are not editable. Cant this be done? Regards
Requests page
Requests for enhancements: 1. Have an option of how many requests to display on a page 2. add a set of arrows at the bottom of the page to get to another page (rather than having to scroll back to the top to do so) 3. If you are on page 2 or more, and you go into one of the requests, and then back to the requests list, it takes you to page 1 (even when using the browser back button). It would be great if you would be returned to the page you were on.
404 requests
Hi! When i use "Fiddler http debugging proxy" for testing purposes, and i m walk to ServiceDesk portal im found these errors in request of my browser: GET http://portal:8080/scripts/slider.js 404 /scripts/slider.js GET http://portal:8080/scripts/builder.js 404 /scripts/builder.js GET http://portal:8080/popups/popup.js?6008 404 /popups/popup.js GET http://portal:8080/style/dialog.css 404 /style/dialog.css this is a fresh installation. t tried this in IE6sp2 and in FF2, results the same.
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