Reporting averages??
Hi Guys
I am a complete newbie at ServiceDesk so forgive me if I am about to ask something that has already been answered.
I am using version 5.5.
I'm trying to get the average time spent per request in a particular priority.
Eg. 10 requests @ High Priority = avg. 15 mins per request
That sort of thing.
Can it be done in system or will it have to be an export and then beat it into submission in Excel or whatever?
Thanks very much in advance for any help you can give me :)
RS
I am a complete newbie at ServiceDesk so forgive me if I am about to ask something that has already been answered.
I am using version 5.5.
I'm trying to get the average time spent per request in a particular priority.
Eg. 10 requests @ High Priority = avg. 15 mins per request
That sort of thing.
Can it be done in system or will it have to be an export and then beat it into submission in Excel or whatever?
Thanks very much in advance for any help you can give me :)
RS