Extra action in Business Rules
Hello,
we are testing Service Desk Plus - Enterprise edition BETA.
Is possible to have in the business rules an extra action that updates the ticket subject with the received E-mail subject using a specific rule (by Sender rule for example).
Example:
Define Rule:
Sender --------- is -------- xxxxx@xxxxx.com
Action
Update Subject (Extra Action)
Regards
Interroll
we are testing Service Desk Plus - Enterprise edition BETA.
Is possible to have in the business rules an extra action that updates the ticket subject with the received E-mail subject using a specific rule (by Sender rule for example).
Example:
Define Rule:
Sender --------- is -------- xxxxx@xxxxx.com
Action
Update Subject (Extra Action)
Regards
Interroll