Scanning new Assets (PCs)
I only seem to be able to scan one device at a time. Is there any way of scanning a range (perhaps an IP subnet) of devices ?
PO creation user problems
Is there any way that I can create a user that has the permission to be able to add in a new item when they create a purchase order? The only way I can do this is to make them an admin which I don't want to do. When I log in as the user and create a new PO I can select the vendor from the drop down but on the next screen I can only choose from existing items. When I am logged in as admin there is an extra button that lets me create a new item. Any help much appreciated.
SD+ V7 Performance Issue
Has anybody else experienced a drop in performance when using AD pass through authentication, everything seems to slow down, opening SD takes longer as well as submitting requests and making any admin. changes. Thanks
Mail fetching is stopping
Good morning, We are useing mailfetching since months. But since one week the process is stopping all the time. How can we solve this? Regards, Jeroen
"SQL server not installed in localhost"
Attempting to convert a 6012 install to MSSQL, the same server with helpdesk has Sql 2005 (and the management client) on it. but neither localhost nor the computers name work they both show up as sql server not installed in localhost java errors ? Any ideas ?
Adding fields to tech notification emails
I've two fields to my tech notification email and now the message has garbage in it. Mime-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_2387_414429.1190339610234" ------=_Part_2387_414429.1190339610234 Content-Type: text/plain;charset="UTF-8" Content-Transfer-Encoding: 7bit Request details are : Created by : David Dees Due by date : 28-Sep-2007 12:00 Category : General Title : ffff Description : ffffff Click for details : http://trackit:8081/WorkOrder.do?woMode=viewWO&woID=1041
Error while launching "Sybase To Oracle Edition3.0"
Hi, I am trying to login to the application "Sybase To Oracle Edition3.0"(TRIAL) mode. However once I click the 'Trail' mode nutton nothin happends. The folowing message is written to the LOG file. ------------------------------------------------------------------------- SwisSQL- Sybase To Oracle Edition3.0 ------------------------------------------------------------------------- Started Date = Sat Sep 22 14:52:02 GMT 2007 Operating System = Windows NT (unknown) Version 6.0 Operating System Architecture
Software report
Hi, I have had a search through the forums but I can't seem to find what I am looking for. I use SD+ Version : 6.0.0, Build Number : 6003. I need a report that shows the software title and the machines it is installed on e.g. the headings would be Software Title - Machine Name - Machine Name - ETC I have had a loko through the reports but I don't seem to be able to get this. Regards Craig
change software category not working
hi, after creating associating minor versions of software with their parent we get the following error when looking at the software we are not able to change the category it also prevents the actions drop down menu and "change" link from working
System keeps emailing last assigned job ?
I think someone has tinkered with our system as it was working ok at the beginning of the week. We now have a small issue in that the last assigned request to a certain tech is being emailed every 15 minutes but only during business hours. Any ideas how I can stop this ? He admits to changing some of his views but hasnt changed anything else (dont you love it when that happens!!!) Thanks in advance. Mike
Software Asset Management
I am currently designing an end to end process for Software Asset Management. This commences with the procurement of the license, as per SD+ workflow, lifecycle mgmt (i.e. Transferring, tracking, accounting, etc...) and retirement. My question is how can I seamlessly link Purchase Orders, Software Assets and License information to workstations? More information follows and the attached file includes screen shots to assist. I have attempted to utilise the in store and associate function from the asset
Strange problem-Requester is replaced an Technican (SD+6012)
Strange problem - sometimes a Requester is replaced an Technican , so instead of Technican John we see Requester Peter. Any ideas?
Keep custom workstation field info after changing name
We have three custom fields (additional info) under the workstation that we keep an asset number we assign to new machine generated from another program. We also store the PO number and purchase date. However when the workstation name changes the info in this fields is lost. Is there any way we can keep the info in these fields irrespective of the workstation name. We regularly change workstation names on upgrades and for specific jobs.
Report Query - Past 24 Hour Updated/Created Requests
I am trying to write a custom query that would give me a list service requests that have been updated or created in the past 24 hours and the notes/replies replies that are associated with that service requests. The notes/replies that are included should only be included in the report if they were added in the past 24 hours. Any feedback or suggestions would be appreciated. I am running SDP 7.
Close Request Link in Resolved Email template
When i created a new resolved message template and added the close case link it puts it in but incorrectly. The addess has an extra address in the link so it looks like this http://HelpDesktest/http://Helpdesktest/workorder/CloseWorkOrder.jsp?woID=14&KEY=1190003828867 When i edit the link of the request it looks like this. http://HelpDeskTest/$RequestCloseLink If i try and remove the http://Helpdesktest and just leave the $ part when i save it and re open it the http:// part is back again. This is
Active Directory Authentication from Linux
Hi, I need to know if the AD Authentication works when SD Plus 7 is installed on Linux ? Which others features does or doesn't work between SD & AD ? Thanks in Advance ! Alejandro Padilla.
Changed domains, Local password not working HELP!
Hi, Our main server went down a few days ago. We have everything back up and running but it seems that when SD+ was installed, it pointed to the main server which is the one that died. The local authentication method is not working because we may have the wrong password for it. Is there a way to change the main domain somewhere in SD+ without actually opening the program? Like a config file? Is there a default password that can get us in. THANKS! Hoppy
Business Rules on existing Requests
Business rules are great to automatically assign an incoming request to a technician or a group (as we do). But I have a bunch of existing requests that where there before all business rules where implemented that I'll have to assign by hand. Is there a way to apply business rules on existing requests, not only on the new ones? Stephan :mrgreen:
Notifications dramatically reduce performance
Running build 6010. SMTP server is Domino 6.5.2. With notifications turned on, calls take 20 seconds to update. Without notifications, calls update in 2 seconds. Has anybody else experienced this :?:
Importing Users from Active Directory
Hi, Everytime I want to import users from Active Directory, its shows the record copied as �failed records� It shows all the relevant OUs in the preceding screen and starts the process without a hitch. I�m trying to import the user list from Active Directory running on Windows 2000 Server. I've attached the screenshot of the error. Help would be greatly appreciated. Cheers
Scheduled report edit returns error
While trying to change details in a scheduled report in ServiceDesk (I changed email address, day of generation and time) I got the following error: <----code----> type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.rmi.AccessException: SecurityException; nested exception is: com.adventnet.authorization.AuthorizationException: In-sufficient privilege for user {0:andrewm} to perform the operation org.jboss.ejb.plugins.LogInterceptor.handleException(LogInterceptor.java:369)
User ID
Hello Admin i signed up for the forums and never received a confirmation email id: icenine email: erion.luka@ldhenergy.com please look into this. i have sent numerous email and have yet to receive an answer thanks erion
Approval process
Our new auditors are now laying down some stricter rules in regards to approving user access to various software and systems. So, we are starting to use the "Submit for Approval" action for this. However, we really need the following enhancements to be added: [list=1:47c983a943] * Only the person who the approval request was sent to should be able to approve a request, or at most, an administrator-level technician. Non-admin technicians should not be able to approve a request, as this defeats the
self service - allow view on all requests
Is it possible within ServiceDesk plus to allow users (requesters) to view all open tickets in the system? So, I would like the users to have 2 views: - my requests - all open requests. Is this possible?
very minor request
when setting the criteria for any assets involved, under the change management the avalible assets list doesn't seem to be in any form of order... any chance of getting it alphabeticalised in the next patch?
Update Release Frustration
Dear Adventnet, I'm sure that this has been mentioned before and think that I speak for many people who have version 6 and are wanting to upgrade to version 7 however there is still no upgrade path. Not even a beta. How can you release a new version on the 9th August and we are now at the 18th September and still nothing but "It will be here soon". We are loyal and paying customers why is this taking so long for this upgrade to happen? I understand that the new version may have had some bugs and
Request - Additional Fields
Hi, I am using the "Request - Additional Fields" from within Helpdesk Customizer. I have a field called "Type of Request" which I complete, but if I edit the ticket using the Edit button, the value witch I gave earlier dissapears. It only affects this field as I am using other fields in witch the value remains. Can this issue be corrected? Thanks.
Service Desk fails to start
Hi, new install of everything. app server: w2k3 R2 STD x64 DB Server: w2k3 R2 STF x86 get the errors below in eventlog when trying to start: There may be a configuration problem: please check the logs. and There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up.
Requesters name messed up
I held back on 6008 up until yesterday, then, I guess I was bored, I upgraded to 6012. Since then, when I import my AD users their names and login names both match instead of using the display name like it used to be in 6008. What am I doing wrong? Help would be appreciated on this issue. thx John E C
Encodinf problem in ServiceDeskPlus 7.0
There is a problem with encoding, for example, - russian, in SD 7 when creating a new record in Impact, Urgency, CAB sections (in Admin module). So, its happened in all new for v.7 modules. Old sections (for example, Status, Level, etc) works fine.
Load in frame
Can someone help me out please. We want to load the servicedesk page in a html frame. We created a index.htm with the following code: html> <head> <title>AM ICT</title> </head> <frameset FRAMEBORDER=NO FRAMESPACING=0 BORDER=0 rows="40,*"> <frame src="top.html" name="topframe" noresize scrolling="no" ALIGN=TOP> <frame src="http://se46006:8002/HomePage.do" name="bottom frame" scrolling="yes"> </frameset> <noframes> frames not supported </noframes> </html> Problem is that this works, until you click
Operating system licenses
How can I find out that I have operating system license violation when operating system are not listed in installed software list on workstation?
sendig survey
Hello!!! I try to obtain SLA from my clients, but ... Preview of survey settings looks great all the question, the level of satisfaction, etc. but when the system send the mail requesting the survey, just appears the lines input on settings, but not the questions. We migrate from 5010 to 6010 version, please help us
AD not sync
All, when i try to import the user from AD after giving the required information the following error Occurred. "Unknown username or wrong password given to enumerate the Workstations in the Domain" please help me out in this regard. Thanks
missing domain
i can't receive mail from the opmager on my account their is a message appear when i checked on the mail server setting that the domain is missing despite that i have checked on the domain and the port and they are working properly
Linking Requests to Purchase Orders
Good Morning, Is there a way to link a request to a purchase order. IE Client logs a request that pc is so slow etc, it transpires that the pc is faulty and needs to be replaced and a purchase order is created, it would be nice to be able to link the two, so that the client can see some progress on the PO without having to look at the detail of the PO e.g costing etc. please let me know if this is possible or if there is some other solution. thank you Warren
Build 6011 Slow?
We recently updated to build 6011 from build 6008, and the web-page loading seems a lot slower. Is anyone else experiencing this?
Server of ServiceDesk is always blocking
Hi, The computer where i have Service Desk, version 7 build 7001 professional, is blocking constantly, and I can only resolve the problem by restarting the server. Can you tell me where are the log files that allow to troubleshoot the problem? Thanks
ServiceDesk Service Stops
I have installed ServiceDesk Plus 7.0, when I start the service I noticed that the ServiceDesk load screen stops after the loading Server Container completes. When I check the services it shows that the service stopped. Any one have any fixes? Thanks!
SD+ 7 Hotfix
Is there a place that hot fixes for SD 7 are or will be located? I found 7001 digging through the forums. Was wondering if there is a dedicated download link that we could check to see when new one are out so we don't have to dig through hundreds of posts. I think it would be better to have a separate SD6 and SD7 site / forums.
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