Untrusted Server Certificate Chain Site not showing in IE but is displaying fine in Chrome and Firefox
I have renewed by local server certificate so that it is now signed with signature hash sha256 rather than sha-1 as it is depreciated. I can access the site via Chrome and Firefox but not IE, all I get in IE is page cannot be displayed for some reason and Untrusted Server Certificate Chain among other ssl information in the startout file attached, can someone assist or point me in the right direction before I have to raise a support call. Many thanks Chris
how to importin data from excel sheet to manageengine servicedesk
hello every body i am trying to upload data in servicedesk from XLS sheet and the importing is completed successfully but the imported requested doesn't appear in requests tap
Configure notification icon
Hello to all, is it possible to set which type of notifications SDP displays on the notification icon (bell)? Thanks in advance
Show Which User Recently Import
Hi Dears Is there any way to show me which users are import currently from the AD? Its good to show the recent added user to SDP to set policy on them and something like this. Thanx
ServiceDesk Plus 9225 Released
Dear Users, SDP 9225 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9225: SD-48827 :The access denied exception caused during the backup of physical files from file attachments, inline images etc., results in schedule/manual backup operation failure. Now, We ignore the files which cannot be included, complete the backup operation and mark the backup status as PARTIAL. The skipped files are added to
Duplicated user
Hello, We just enabled AD Authentication but we also had a few pre-created users. Now here is when our problem kicks in: when a pre-created requester or technician logs it creates a duplicate user? Also if the user were a technician, it cannot login in as a technician when the domain is selected. Are there any easy solution on this 'problem'? Because now its a closed helpdesk system where there are only a few users that can request, but we would like to open it up next year so we are heavily testing
Go Up Or Down Category Subcategory Item
Hi Dears Is there any way to change the priority of the items in the list of category subcategory and item? I think something like report form that user can change the items and send them up or down could be better for some reason. Thanx
stuckedup in application layer started
"Inside Change JRE" =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. . JAVA: C:\ManageEngine\ServiceDesk\bin\\..\jre\bin\java . JAVA_OPTS: -Dserver.dir=C:\ManageEngine\ServiceDesk\bin\\.. -Dprogram.name=ru n.bat -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerIm pl -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,Ad ventNetDeploymentSystem.jar,commons-logging.jar
How to query an Assets Status in a design form
I am trying to create a service catalog for equipment loaning. I would like the user to be able to choose from a list of items and when chosen SD to check status of the item and if it is available to assign the asset to that user, if not to return a message etc Is this possible?
On dashboard add a widget with a Postgre query
Is the anyway to create a php or html page to add as a widget that shows the logged in user assets? and add that o dashboard with widget function. For example: When a requester logging in, and on his/hers dashboard all assets that´s are assigned to him/her shows up.
Query recently disposed assets
Would like a query on Assets disposed in last 30 days including Asset Name Asset tag Ci Type Vendor name Disposed Date Disposed By and 2 UDF fields called "Operational" and "Sanitized" Currently on build 9220 and MSSQL Possible? Thanks as always
Need to add info to all templates
I have been tasked to add a check box to all of the templates we have in our catalog. It seems very time consuming to go to every template and add a check box. Is there a script that can be run that I can add a specific Additional Field to all templates?
ZABBIX API
I'm trying to do API between zabbix and SDP . But i need some help. When I acess the URL: http://<machine_name>:<port_number>/servlets/RequestServlet show me this: "The XML document is not associated with styles . The structure of the document is shown below." (Text bellow is brazilian portuguese) Does Manageengine has some document w/ "step by step" how to do zabbix and SDP API? Thanks
MS SQL Server 2008 Version not being properly detected
It would appear that MS SQL Server versions are no being properly detected. We recently deployed some commercial software to a number of end users. This software also installed MS SQL Server 2008 Express. ServiceDesk is reporting the following: Microsoft SQL Server 2008(23) Microsoft SQL Server 2008 (Express Edition)(2) Microsoft SQL Server 2008 (64-bit)(9) Microsoft SQL Server 2008 (64-bit) [Express Edition](2) The majority of the Express versions are not showing up as Express and its throwing
MS project to upload a .mpp file
Hello Support, Version: 9.2 Build 9224 I tried to use the MS project to upload a .mpp file and it failed as below. May I ask why this failed please? Regards oawe
Knowledge base / Solutions
Hello, I want to know if the SDP has some kind of a knowledge base that the users (requesters) can search in so we can add or link it in the solutions tab ?
hide group from the list
hi, I need to hide some groups ,because no longer used and some technicians assign the request to these group and we can't deleted due a lot of request under these group. is there any option to hide the specific group form technicians, only admin can review. Best Regards
Hiding from Requesters
Hi, Is there any way to hide a Category ? We're adding some other background functions but users keep raising tickets and selecting them ! Can we hide or restrict these any way ? A
UI Customization
Hi What are the possible UI customization I can make other than changing the theme from the admin tab?
Additional fields with task dependencies
Hi, Is there any way to change an additional field value based on task closures. I configured the tasks dependencies and i need that every time a parent task is closed, the field value changes.
Mandatory fields for closing request
Hi, after the update to the latest version (from 9207 to 9215) I can't close the requests. I fill in all the mandatory fields, I save all the changes, and then when I try to set the status from 'Open' to 'Close' it comes out the pop-up you can find in the attached file. Can you help me please? Regards, Antonio
How to implement Service Desk Plus on IIS7.
Hello, Please Help me about configuration method on IIS7. I installed Service Desk Plus on Windows Server 2008 R2. and add role for IIS already but I don't know how about configure it. please recommend me for the Manual or anyway to configure it. Thank you.
Assets and last logged on user report
We use Service desk + Version 9.2 and i am wanting a SQL/MYSQL query that shows asset name, model and last logged on user - we are wanting to do an audit of all our assets by username. Hope someone can help please. Ian
REST API + PHP can't pass values with curl
Hi' I'm trying to get all the request with PHP but i'm stuck at this error: Failed No operation name specified in request. Invalid request. My code is: $data = array('OPERATION_NAME' => 'GET_REQUESTS', 'TECHNICIAN_KEY' => 'XXXXXXXX', 'INPUT_DATA' => array( 'from' => 0,'limit' => 5, 'filterby' => 'All_requests') ); $data_string = json_encode($data);
Can not login with Administrator profile
Hy there, i reset the password of the "Administrator" profile succesfully with the following instruction and set a new Password as well. https://www.manageengine.com/products/service-desk/faq-admin-modules.html#AdminUser13 But the Login with the admin user always failed. There is no other Admin with same name in the AD which was imported. Please let me know how i can fix this problem. thx in andvance.
Unable to Merge Tickets
Since upgrading to version 9223 I'm unable to merge tickets. I can tick the boxes, click merge and get the message notifying me that the tickets will be merged to the top ticket, the screen refreshes and nothing happens. I have tried on a number of browsers with a number of different technicians and it won't do it. This is just one of several problems I've faced with this update.
Requests tab - Custom view error
On trying to customize view under requests tab, we face an issue. We try to select all groups & criteria = P1. On doing so, few of the groups gets deselected automatically under the "Group" "is" field while customizing. Appreciate your help!
Adding a Due Date to default Incident Template
Can I add "Due Date" to my default incident template?
Add "Contract Type" as a field for reporting
I don't understand why Contract Type is not available as a Field in the chooser or as a filter when running contract reports. It is a standard "out of the box" field from Service Desk. Without that option, I get repeated requests from the Contracts team requiring me to run custom query reports. Is it a feature on the Roadmap?
mail server setting
i got this error when i tried to configure the mail server
Ability to filter categories based on company email address
Hi We are upgrading to ServiceDesk and are part of three sister companies. As each company will have a unique list of categories when logging incidents I was wondering if it is possible to only display the categories that are relevant to that company.
CMDB REST API Update CI - Resource Serial No.
Hello, I am trying to post a simple update using the API. The API documentation says to use "Resource Serial No." as the field name for serial number, but the post result says "message": "Invalid field name 'Resource Serial No.' specified." Does anyone know the correct field name to use for serial number in the criteria parameters? Thank you. Resource Serial No. String Serial number of the resource Input: <?xml version='1.0' encoding='UTF-8'?> <API version='1.0' > <citype> <name>Windows
Self-Service Portal
How can I remove the title of Portal and customize it to company specific and how do I remove the link to the view the video for Portal Usage?
Solutions - MP4 Support
Hello, Are there an plans to be able to include MP4 videos in a Solution? Or can you currently do it and I've missed this completely? Many thanks, Lisa Build 9118
Issue with Outoging Email
Hi, We're using Office365 and Windows Server 2012 R2 Based on suggestions I found here, I've configured Outgoing Email using: SMTP, Port 587 and TLS enabled (I've also tried varying combinations of these, restarting server each time). I'm still getting an error, "Sending Notification Failed" Login/password works fine as it's being used for Incoming Email, which also works. I've also tested Server via Telnet session and it can communicate with smtp.office365.com Not sure what else to do but I'm stuck
PO Module>Function to Receive Invoices
Add Invoice As designed, the Add Invoice action allows one to record the Invoice ID, Received Date, Due Date, Comments, notification to a technician. Invoice Received As desgined, the Invoice Received action allows one to send a notification and move the PO status to Invoice Received. Often, we'll have one invoice per PO, and it would be great to have the option to perform both in one step: Record and attach the invoice and change the status to Invoice Received. It doesn't sound like much, but shaving
Technical staff loses access as technician
Hi, We have some customer facing this issue, their SDP build number is at least 9218 and using MSSQL as DB. Issue: Technical staff loses access as technician because SDP imports them like requesters automatically from the AD. Workaround: Have to delete the imported requester account and within the admin/technician page assign the correct login domain again to the tech. This is constantly happening in two different customers for a month or so approximately. Waiting for your response, thanks. José
Contract Management Permissions needed
Hi, We need to set some permission on Contract module which is group based or site based if we can do via some rules or something. Can you help on this issue? Best Regards,
API Use Additional Fields
Hi Dears I need to use additional fields of my request templates in servlet API. how i can use these fields in my servlet API? Thanx
Does anyone have a script, function, or way to approve POs via an email?
Folks, The Chief Officers of our company would like to be able to approve emails by sending an email? They get the PO with the link, but many times they are on the road and not within our domain, and so the link doesn't work. Any creative thoughts on how I might be able to accomplish this? They would rather reply to the email than have to <click> on the link and push the button. -Adam
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