I am having an issue with my Cloud Based SD+.  I am attempting to test the notification panel. It appears that this is not working as a "live push" notification window.  I assign a new ticket to a technician, send an email reply, or add a note should prompt an alert on the notification button.  

I refreshed the page, tried in Chrome and IE, but it will not come up with an alert until the Technician Physically clicks the notification button.  once the Notification window opens the red # of alerts pops up on top the notification button and shows everything.

Is there a way to do a "live push" for this alert system to take away the necessity of clicking this notification box?

“I choose a lazy person to do a hard job. Because a lazy person will find an easy way to do it.” ~ Bill Gates