Issue Creating Account via REST API - "Value not provided" Error 400
Dears, I am encountering an issue while attempting to create a new account in our ServiceDesk Plus MSP instance using the REST API. I am making an HTTP POST request to the /api/v3/accounts endpoint via Postman. Authentication via the authtoken header
Unable to generate Report: SDP 14.9 Build 14940
When I try to generate report I get below error: This is for advance matrix reports and for Tabular matrix report Please I need help
Subject: Mail Fetching Issue – Error Folder Setup & Schedule Conflict
Mail fetching stopped working a couple of days ago. I see a notification prompting me to set up an error folder, but the instructions are unclear, so I'm not sure if I configured it correctly. Should the folder be created under the Inbox of the email
Kanban view - Problem
Hi, I'm having a problem with the views, it must be a problem with the application because once you select the Kanban view you can't go back to the other classic views or tables, can you help? I've tried clearing cookies, different browsers, private mode...
M365 Graph connect as a incoming and outgoing email servers
I am using Free version (up to 10 technician) and I want to integrate incoming and outgoing servers with M365, I tried with myself but I am stuck. can someone help me? at the end of sign in, I see attached screenshot message. I followed this link but
Agent Scan on timeout
Good morning, I have this persistent problem. Any scan from agent results in this message: "OPTION FAILED: The scan request has been received and acknowledged by the agent. The agent is taking longer than usual to complete the process. The scan data will
Requster unable to load logo
Unable to load if custom image is set for the account.
ERRORCODE:1013
Hi, We are receiving error code:1013 when we try to upgrade to v 14800. We are using Postgresql. Can you please help. Thank you.
After upgrade to 14.2 the back button no longer takes us back to current account
Hi All, Has anyone else noticed since the 14.2 upgrade that the back button no longer takes you back to the current account that you are working in? Our techs are finding this quite frustrating since the upgrade. Regards, Martin
Worklog time reporting
When you record a worklog time for a task specifically, even though there are hours put against it, it does not count towards billing. You have to put the worklog against the request itself, and not a specific task.
Problem while Starting Server, System halted
Hi, I'm having issue trying to start up a SDP MSP server. I try it in Linux and Windows and had the same result. I download the last installer from the site. I had attached the logs. Hope you could help me, Thanks,
Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP MSP Version: 10509
Update from Build 10536 to 10600 error
During the update there is an error in the logs. This table [UserAdditionalFields] cannot be dropped because it has these [UserAdditionalFields_multiselect, UserAdditionalFields_history] tables dependent on it.
Problems configuring IMAP and SMTP OAUTH (office 365)
Hi, my application service desk plus MSP version 10.5 is installed on linux (Centos 7) . I have problems configuring IMAP and SMTP OAUTH. I have seen in some videos that they select EWS, when they change to OAUTH , I don't see that option. I don't know
Database fails while restoring backup in Windows server
While restoring backup it fails after some times and shows the log portions given bellow. in SDP MSP version 9427 which is hosted in Windows server. localhost:65432 - no response Feb 24, 2022 7:48:41 AM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer
SITE change
hi I have a service form and set for it defult site,group, technician. when a user want to send a ticket my defual field dont change and thats ok but whern a technician as requester want submit a request, the defult site that I set change and its a problem
Redirect URL for Email OAUTH settings do not change when Server URL changes
Does anybody know why this URL does not change when you change the server port? I am having trouble with OAUTH in the mail server settings. I think at least some of my issue is that the redirect URL listed (and greyed out so I can't change it) still
Bug - I don't see Timesheet details
Hi, I have problem to see Timesheet details. When I click on specific Timesheet, I don't see details like attach image. I'm wondering that other technicians do not have this problem and only I have this problem. I'm reporting to user for other technicians.
HTML into API REST
Hi, I am trying to create request within SDP using REST API but I am having difficulties. When I enter the description textually I have no problems. However, when I enter the description in HTML code it shows an error message indicating that the account cannot be found. Query: data={ "operation": { "details": { "description": "<style type=\"text/css\">table{border-collapse: collapse;border:0;width:100%,background-color:#e0e0e0}center{ width:100%}.td_header_1{padding: 20px
Change the ticket ID
Hello to All. I have an Service Desk MSP installation. I am trying to change the ticket ID through queries. I am using MS SQLexpress. From what i searched everything led me to this link but its no longer valid. http://kbase.servicedeskplusmsp.com/faq/requests/reset-the-ids-of-request-problem-and-change.html Does anyone has the queries involved? Thank you.
MDaemon SMTP sending notification failed
Hi, We have MDaemon mail server in our organization and use SDP MSP v10.5.09, but get error "sending notification failed" while send mail. [11:46:26:102]|[08-06-2020]|[SYSOUT]|[INFO]|[46]: QUIT| [11:46:26:118]|[08-06-2020]|[SYSOUT]|[INFO]|[46]: 221 2.0.0 See ya in cyberspace| [11:46:26:118]|[08-06-2020]|[SYSERR]|[INFO]|[46]: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.0 Authentication required I attached serverout.txt log to see my problem. What should I do? Do you have any best practice for
Problem getting resolution of request using API
Hi, All I'm integrating our servicedesk plus with out internal product using API and working in Python. I successfully got details of a response, uploaded attachment to a request using API but I ain't able to "GET" resolution of a request. Getting following error: {"operation":{"result":{"message":"Error when validating URL - Invalid URL for the requested operation.","status":"Failed"}}} I also tried closing the request using API but got 405 (Method not supported) HTTP code. Got same 405 code for
service desk plus api v3 all open ticket
please how are a correct filter for have a list of all open request on api v3? thanks
Problem in Email Setting (Exception while connecting to store)
Hi, When I configure email incoming, outgoing email, It does not work correctly. I view this message in application log: (Exception while connecting to store) Connect failed I can ping email server from ME server, I can telnet port, I reset password but It does not work. Regards Friman
Backups Not Listed in Admin
None of my automated backups are shown in the Admin section. This started a few weeks ago. The backups are running. I can see them in the backup folder. Also I have the backup set to save only 7 days of backups. The older backups are not being deleted.
One user unable to login to service desk plus
One user unable to login to service desk plus. User is domain authenticated. all other user able to login except this user. This user was able to access earlier but suddenly this happens. Message is bellow Please not that from that PC/Workstation other user able to login. so confirm that there is no issue with workstation, browser & network communication This site can’t be reached The connection was reset. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics
Searches don't show results after restore
After restoreData and reIndexData searches show no results, no matter what. New and edited do show. Build 9009, Win 10, Postgrel What must I do?