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Recent Articles
Import Certificates for MariaDB/MySQL Monitoring with SSL
This guide details how to import SSL/TLS certificates into Applications Manager for monitoring MariaDB/MySQL databases configured for secure connections. The process depends on the tls_option assigned to the monitoring MySQL user. Certificate ...How to export the user activities report of the EventLog Analyzer technician
Objective As part of compliance and best practices, it is essential to monitor the activities of technicians like Administrator, Operator or any user with any technician role in EventLog Analyzer. This article focuses on step by step instructions for ...How to configure log collection filters in EventLog Analyzer/Log360
Objective EventLog Analyzer offers log filtering capabilities, so that you can filter/remove/exclude unwanted events being collected or collect only the logs you actually need, by avoiding noisy events being collected. Filters let you include or ...How to reset two-factor authentication in EventLog Analyzer
Objective EventLog Analyzer offers Two-Factor Authentucation(2FA/TFA) for enhanced secure login for the application user interface. All the enrolled technicians can be provided with this functionality and the administrator has the access to enroll or ...How to enable audit for SAP ERP audit logs in EventLog Analyzer
Objective EventLog Analyzer can audit SAP ERP logs via log import feature, This article focuses on how to import the SAP ERP logs via log import in EventLog Analyzer. Prerequisites Availability of license purchased. For build lower than 13000 - ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
RecoveryManager Plus rolls out build 6310 with feature enhancements.
We are glad to release the latest version of RecoveryManager Plus, build 6310. Features: · Entra ID BitLocker recovery keys: You can now back up and retrieve Entra ID BitLocker recovery keys ensuring quick access to encrypted drives. · Portal rebranding:Upcoming change in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our application to improve security and provideUpcoming enhancements in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in ServiceDesk Plus Cloud.Below is a brief run-through of the same. ServiceDesk Plus Cloud Onboarding Experience Revamping ServiceDesk Plus Cloud onboarding for a faster, smoother, and moreUpcoming Enchancement in Request
Dear Users, We are elated to announce the upcoming enhancements in Request in ServiceDesk Plus Cloud.Below is a brief run-through of the same. Enhancement Merged Request Information in Parent Requests After merging requests, users can now: Identify conversationsUpdate – New IP Ranges for UK Data Center
Dear Customer, We have recently added new IP ranges in our UK Data Center. If you have enabled IP whitelisting in your mail server, please ensure the following new IP addresses are added in addition to the existing ones to avoid any disruption. New IPs:
Most Discussed Topics
Bug in kiosk mode
Hello. I have enabled Kiosk Mode in ManageEngine MDM. In client (smart phone) everything seems fine, but when I restart the device, before Kiosk Mode enabling, the user can access to apps and settings and perform any action. Sometimes, by pressing theWindows 10 Extended Security Updates (ESU)
Once Windows 10 support ends, if we have machines enrolled into extended security updates from Microsoft for Windows 10 will those updates be in Endpoint Central Patch Management to deploy to these Windows 10 systems? Or will we have to manually updateYou have exceeded the limit
I get this error but I am under 200 fields! I know I can update the value in globalconfig, but that didn't fix the error. Update globalconfig set PARAMVALUE = I am on version 14105Upcoming Enchancement in Request
Dear Users, We are elated to announce the upcoming enhancements in Request in ServiceDesk Plus Cloud.Below is a brief run-through of the same. Enhancement Merged Request Information in Parent Requests After merging requests, users can now: Identify conversationsStand Alone Tasks
Hi Is there a way to turn off stand alone task creations? I don't want technicians to be able to create a task that is not part/from a ticket/request.