ServiceDesk Plus Development Bug Tracking / Feature Requests
Greentings All - I am a new member to the community, am using the trial of ServiceDesk Plus, and am ready to propose purchase of Enterprise, but my experiences in clarifying bugs and announced features not yet available is preventing me from completing that proposal. While their is good documentation for many of their products, there is no documentation or consistancy that I have found with ManageEngine / SDP support. I will share some experiences, and I will share some ideas. Please share your
Known Issues Lists - To make them really effective...
I have posted in the Forum for the ManageEngine software we use (ServiceDesk Plus) but I believe that this is an enhancement that could serve the entire community by at least, freeing-up some ManageEngine support time... First, having a Known Issues list should be applauded as it is the type of transparancy and accountability that all customers should hope for and expect from software Developers. So, Bravo! Two enhancement suggestions: List the earliest known build where the issue was detected
Any ideas?
Vinu, Uma, Jai, Arun and the team, I have been told that you enjoy my continual "catch up refresher" posts and that these cause much amusement to the team as they are considered “rants” and they keep you entertained so I didn't want to disappoint. I have various suggestions I have been told over 6 years plus that you will :- “look into” “analyse for a future releases” “will put into the development pipeline” “will be in for the upcoming releases dependant on priorities and popularity” I appreciate
New Roadmap Released 2014!
This once useful page isn't in use any more by the looks of it https://supportcenter.wiki.zoho.com/next---features---issues.html Jai has just responded on another post I was watching and he has advised that there is a new roadmap available here so I'd thought I'd let you know. http://www.manageengine.com/products/support-center/roadmap.html I have searched for a few of the Request/Task ID's shown in the list, and although some of these are likely to be internal numbers I have been unable to find
Integrated Forums and API
Hi SC Does SupportCenter Plus actually have an Integrated Forum? I can't see any further info on this but there are a couple of sections in the Product that make me think that this is available. Could you advise on what integration is actually available. We would like to provide the users access to just the Solutions Database without using the Portal and we would like to be able to search this from the forum. We are also looking at updating our Forum and wanted to know if whatever you
Announcements
Upcoming enhancements in Microsoft Teams Widget For Technicians and Issue fixes in Request, SetUp, Assets, CMDB and Purchases in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Microsoft Teams Widget For Technicians and Issue fixes in Request, SetUp, Assets, CMDB and Purchases in ServiceDesk Plus Cloud. Below is a brief run-through
Upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Webhook Security
Announcement: Agent app 'ME MDM' will now be renamed to 'Self Service'
Hello everyone. We are renaming the MDM agent app of Endpoint Central from 'ME MDM' to 'Self Service'. Starting June 15, 2026, the app will be automatically updated with the new name on all your end-user's mobile devices. The rollout will be phased across
Announcement: 'ME MDM' app renamed to 'Self Service'
Hello everyone. We are renaming the Mobile Device Manager Plus agent app from 'ME MDM' to 'Self Service'. Starting June 15, 2026, the app will be automatically updated with the new name on all user devices. The rollout will be phased across different
Performance Degradation – Investigation in Progress
Dear Customers, We are currently experiencing slowness in one of our database servers, which is impacting a subset of customers and causing slower application performance. Our engineering team is actively investigating the issue and working to mitigate