Training docs
Effective Procedures for Collecting the Glowroot Folder
When zipping the glowroot folder while the application is running, there's a high risk of corruption, rendering it unusable. This may require requesting the customer to upload it again, potentially leading to multiple iterations. adhere to the ...End of Support - Builds details
Dear Users Support will be provided only for the ServiceDesk Plus MSP builds (released within one year from the current date). We recommend you upgrade to the latest version to continue receiving support. Note: Support for scripts, query reports, and ...Alerts and info during the upgrade process (from 14500 and above )
Sharing the below pop up which appear during the upgrade of 14.5 and above 1. Please exclude the pgsql.exe process, logs folder, and pgsql folder from the antivirus scanner, as stated in the warning message as this can interfere with the performance. ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...