Alerts and info during the upgrade process (from 14500 and above )
Sharing the below pop up which appear during the upgrade of 14.5 and above
1.
Please exclude the pgsql.exe process, logs folder, and pgsql folder from the antivirus scanner, as stated in the warning message as this can interfere with the performance. All other items in the MSP folder can be scanned. For further information, please refer to the provided link. This will not affect the server or application.
2.
SDPMSP-22013 : Copy Default Settings option is removed. Sites that are already configured with Copy Default Settings option will be updated with Custom Settings configuration to organize and maintain separate configurations for each site. Default site settings will not influence other sites going forward.
These sites which are under the Copy site settings , will automatically be converted to Custom sites with relevant configurations
Kindly refer to the ReadMe on product updates
3.
Sometimes, the search functionality in modules such as Requests and Solutions may not function properly. To resolve this issue within the ServiceDesk Plus-MSP console, it is necessary to reindex all database data. For this reason, the search feature in requests and solutions has been improved by reindexing. The reindexing process will not take much time, and there will be no negative impact. Please wait until the reindexing is complete before performing any search operations to ensure more efficient searching within the application.
4.
When the "Custom" site is changed to the "Refer" site, the entries in the DB will deleted and the support groups under the custom site will be considered inactive.
The alert during the upgrade is due to the same scenario, so to fix the same, we are just removing or deleting the support groups in the above inactive scenario only. The support groups under the sites that are changed from custom to refer will only be deleted.
Note: Other inactive groups will not be deleted (say when we try to delete a support group that is associated with the change or asset module and then it will not be deleted and moved to the inactive state).
5.
The above pop up indicates that the users who are associated with the inactive departments will be deleted post the upgrade.
Query 1: To find the list of inactive departments
select * from departmentdefinition where isdeleted=true
Note: Can be executed in builds 14.5 and above
Query 2 : To find the list of users who are associated with the inactive departments and will be deleted post upgrade
select userid from userdepartment where deptid in (select deptid from departmentdefinition where isdeleted=true);
Note : Needs to be executed in the previous setup before the upgrade.
6. End User licence Agreement
This Agreement appears because of the Enhancement released within the product after the 14600 Build on Auto Update.
Auto Update : Auto Update allows you to apply the security patches easily and ensures that the application is up-to-date and secure. Apply patch updates in a single click from the application UI. Refer to this LINK regarding this feature.
7.
Any external products, web clients or desktop applications which are integrated to ServiceDesk Plus via the V1 APIs would be impacted. Any functionalities such as client integrations, custom scripts or functions configured with v1 APIs will no longer work.
The V1 API's are updated with the V3 API for Changes within the application. So we recommend you to update to the newer V3 API . Change APIs are used in several functionalities in our product where we have scripting support .
Refer to this LINK for details on this regard.
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