End of Support - Builds details
Dear Users
Support will be provided only for the ServiceDesk Plus MSP builds (released within one year from the current date). We recommend you upgrade to the latest version to continue receiving support.
Note:
Support for scripts, query reports, and customizations is chargeable.
References :
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Contract Details
SELECT mcdt.Contractid "Contract ID", mcdt.CONTRACTNAME "Contract Name", mcdt.comments "Description", contractcategory.Categoryname "Contract Type", LONGTODATE(mcdt.CREATEDDATE) "Created Time", LONGTODATE(mcdt.FROMDATE) "From Date", ...Query to retrieve the requests details
Tested in: 14610, 14301 QUERY: SELECT wo.WORKORDERID AS "Request ID", LONGTODATE(wo.CREATEDTIME) AS "Created Time", LONGTODATE(wo.RESPONDEDTIME) AS "Responded Date and Time", LONGTODATE(wo.RESOLVEDTIME) AS "Resolved Date and Time", ...Query to retrieve Account details along with additional attributes, postal address and additional fields data
TESTED IN BUILDS: 14700 (Postgres) QUERY 1 - Without Account Additional Fields: select ad.ORG_NAME As "Account", org.description AS "DESCRIPTION", ad.LOGIN_WEBURI AS "LOGIN WEB URL", ad.LOGIN_URI AS "LOGIN URI", ad.SUPPORT_EMAIL AS "SUPPORT EMAIL", ...Change details
SELECT chdt.changeid "Change ID", chdt.title "Title", Longtodate(chdt.createdtime) "Created Time", Longtodate(chdt.scheduledstarttime) "Scheduled Start Time", ...Support Groups
This Report is used to export the list of Support groups configured in the application with the complete details. MSSQL SELECT qd.QUEUENAME "Support group", ci.DESCRIPTION "Description", su.first_name "Owned By", STUFF( (SELECT ',' + au.first_name ...