(SDP MSP) Solution
Solution link behavior change after builds 14200
Issue: The Solution field is completely revamped and hence the links to search solutions in below format wont work in recent builds: Versions before 14200 In versions before 14200 the link to Solutions was: ...How to Hide the Solutions for Requesters
Logon to the application as administrator. To Hide the Solutions In the Home tab, click on the Customize menu as shown in the below tab, and select on the Requester Home Page, In the theme tab , select on the edit button on the theme in which you ...Auto suggest solutions to technicians
Use Case When a request is created, solutions can be auto suggested to technicians under Resolution Tab with a bulb icon. Based on the subject keywords the available solutions will be suggested to the technician which will help them narrow down the ...How Public and Private Solutions work
ServiceDesk Plus MSP allows you to publish knowledge base solutions as either public (available for all requesters and technicians) or private (accessible only by technicians). To make a solution public, while adding/editing the solution select the ...How to solve unable to approve solutions cases ?
Requesting you to check whether you have a role assigned with the below option is enabled or not: Admin -> roles "Allow technician to approve solution". If not, you will not have the option to approve any solutions (when logged in as a technician), ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...