Auto suggest solutions to technicians

Auto suggest solutions to technicians

Use Case

When a request is created, solutions can be auto suggested to technicians under Resolution Tab with a bulb icon. Based on the subject keywords the available solutions will be suggested to the technician which will help them narrow down the right solution.


1. Stop the services. 

2. Take a trimmed backup/MSSQL Backup/Server Snapshot 

4. Run the below query 

update globalconfig set paramvalue='true' where category='ShowSuggestionsToTechnicians'

5. Start the services.


If the solution are not suggested, please try reindexing using the steps here

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