How Public and Private Solutions work
ServiceDesk Plus MSP allows you to
publish knowledge base solutions as either public (available for all requesters
and technicians) or private (accessible only by technicians).
To make a solution public, while adding/editing the solution select the checkbox "Publish this solution in Self-Service Portal also". This will make the solution available to the requesters also. If you do not wish the requester to view any of the solutions, then just leave this check box disabled.
This feature has been implemented as per the industry standards where some of the solutions entered would not be relevant to the requester and hence can be made as private articles.
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