Solution link behavior change after builds 14200
Issue: The Solution field is completely revamped and hence the links to search solutions in below format wont work in recent builds:
Versions before 14200
In versions before 14200 the link to Solutions was:
https://serveraddress/SolutionsHome.do?action=view
It was possible to refer any Solution Topic like with ID:
https://serveraddress/showTopicDetails.do?action=view&id=8
Version 14200 and above
Now, since version 14200, the link is:
https://serveraddress/ui/solutions?mode=list
In this case , if any customer wants to view the solution by any specific topics , we can provide them to follow the below link format:
/ui/solutions?mode=list&gsearch=TOPIC:<topic_name>
by the above format customers will be able to pick and view specific topics in solutions.
Note : the above format is only applicable for builds above 14200
New to ADSelfService Plus?
Related Articles
Old Solution Link update
After migrating 14200 build our old solution link format is not accessible, in this situation one of our customer referred more number of old solution links in some solutions description, in this scenario we need to update the old format link to new ...Integrating Zoho Projects with SDP MSP change management
PURPOSE: When a change is created or edited as required, a project is created in Zoho Projects respectively. Here is an example of creating a project in Zoho Projects when a change is created under a specific site in SDP MSP. TESTED IN MSP BUILDS: ...Script: Close associated changes when a request is closed
Use case: In many cases, the client never comes back to confirm the change. This means that the change remains opened indefinitely. When the ticket is closed it is logical that the change to be closed. No one is going to close a ticket unless the ...Risk Matrix for Change using Custom Module
PURPOSE: Creating Risk matrix for changes that automatically calculates the risk of a change based on its priority and impact. Similar to the Priority matrix in the request module. TESTED IN BUILDS: 14504 STEPS: Step 1: Configure the Custom Module: ...To send an acknowledgement email notifications to change owner for every reply conversation in change.
Overview The below document explains the steps that need to be configured for sending notifications to change owner for every reply conversation in changes. (i.e) When a reply is sent and a conversation is added to a change then the acknowledgment ...