How to solve unable to approve solutions cases ?

How to solve unable to approve solutions cases ?

Requesting you to check whether you have a role assigned with the below option is enabled or not: Admin -> roles

"Allow technician to approve solution".

If not, you will not have the option to approve any solutions (when logged in as a technician), where you can only see a "Submit for Approval" option.

If the option "Allow technician to approve solution" is not checked:



As a technician, you can see:


When the same is checked, 

You can see the below:

                  New to ADSelfService Plus?

                    • Related Articles

                    • Old Solution Link update

                      After migrating 14200 build our old solution link format is not accessible, in this situation one of our customer referred more number of old solution links in some solutions description, in this scenario we need to update the old format link to new ...
                    • Behavior of Account and Solution Mapping and workaround to hide all Solutions from a new Account

                      The solutions are mapped to the Topics and Topic Groups and are allocated to the respective groups. Yet the problem is all the solutions are listed under All Topics options. When a new Account is created, it is defaulted to All Topics. Hence, a new ...
                    • Query to display the solution details, including helpful/not helpful ratings and the number of comments added

                      QUERY: SELECT solution.solutionid "Solution Id", Solution.TITLE "Title",KB_Topics.TOPICNAME "Topic", Sol_StatusDefinition.STATUSNAME "Status",solutioninfo.ispublic "Visibility",solutioninfo.noofhits "View(s)", Creator.FIRST_NAME "Created By", ...
                    • How Public and Private Solutions work

                      ServiceDesk Plus MSP allows you to publish knowledge base solutions as either public (available for all requesters and technicians) or private (accessible only by technicians). To make a solution public, while adding/editing the solution select the ...
                    • How to Hide the Solutions for Requesters

                      Logon to the application as administrator. To Hide the Solutions In the Home tab, click on the Customize menu as shown in the below tab, and select on the Requester Home Page,  In the theme tab , select on the edit button on the theme in which you ...