Kindly refer to this link for more info about this integration, https://help.sdpondemand.com/azure_integration Why does this integration have to be enabled separately? This is an additional authentication step implemented to enhance the existing ...
a. Error message in Microsoft Azure card - "Authentication failed for MS Azure Global admin account. Please authenticate again." Re-enabling the integration will resolve the issue. The authenticated token may have been invalidated due to certain ...
a. The current integration owner's SDP account is still available in the organization. To change the integration owner, please perform any one of the following actions for the current owner's account. The admin who performs the action will ...
a. You need to be an authorized Azure Administrator to disable this integration Only the integration owner (the admin who enabled the integration) can disable it. Therefore, the integration must be disabled from that admin’s account. The admin's ...
a. The user does not have sufficient permission to enable the Microsoft Admin integration The below error typically indicates that the integration was previously authorized by another SDAdmin, but the integration is now disabled without properly ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...