Service Pack and Upgrade
Troubleshooting Steps for Tomcat Upgrade Failure
Verify Folder Existence: Check if the ApplicationsManager/working/apache/tomcat_new_9 folder exists. If it does, please delete this folder. Download and Extract Tomcat: Download the required zip file from the following link: Tomcat 9 Download Extract ...How do I migrate the MS SQL DB used by Applications Manager to another MS SQL server?
Follow the steps given below to migrate MS SQL database of Applications Manager to another MS SQL server: 1. Shutdown Applications Manager completely before the database migration. a. Stop Applications Manager service. b. Shutdown Applications ...Prerequisites for upgrading Applications Manager for the version above 14844
1.Complete the Applications Manager backup for the installation folder & database by referring to the steps in the link below: https://www.manageengine.com/products/applications_manager/help/data-backup.html 2. The required Service Pack should be ...How to resolve the PGSQL Migration failure during the AppManager upgrade?
If Applications Manager is updated to a version above 14844 then the bundled backend postgresql database will be upgraded from version 9 to 11 as a part of the product upgrade. After applying the PPM via updateManager during the post invocation the ...Issues while upgrading Applications Manager with PostgreSQL backend database
Problem 1: After installing Applications Manager with PostgreSQL as backend (For versions 14850 and above), the following error message is shown due to error the initPGSQLDB.sh file because of missing GLIBC_2.9 library file: ./initdb: ...On applying service pack 11100, I get the following error: "Exception in thread "main" java.lang.UnsupportedClassVersionError: Bad version number in .class file"
This error is due to the migration of JRE from version 1.5 to 1.6 in service pack 11040. Solution 1: Shut down and start the Applications Manager product once and then apply the latest service pack. Solution 2: Go to AppManagerHome\working\jre\jre1.6 ...When updating a service pack or a patch, I get this message - "The ppm file that you have specified is not compatible with this product". What should I do?
Service packs from Applications Manager are in the form of a .ppm file. The Update Manager has some useful validation incorporated related to this. This validation includes compatibility checks. You cannot use update manager to install an ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...