Verify Folder Existence: Check if the ApplicationsManager/working/apache/tomcat_new_9 folder exists. If it does, please delete this folder. Download and Extract Tomcat: Download the required zip file from the following link: Tomcat 9 Download Extract ...
Follow the steps given below to migrate MS SQL database of Applications Manager to another MS SQL server: 1. Shutdown Applications Manager completely before the database migration. a. Stop Applications Manager service. b. Shutdown Applications ...
1.Complete the Applications Manager backup for the installation folder & database by referring to the steps in the link below: https://www.manageengine.com/products/applications_manager/help/data-backup.html 2. The required Service Pack should be ...
If Applications Manager is updated to a version above 14844 then the bundled backend postgresql database will be upgraded from version 9 to 11 as a part of the product upgrade. After applying the PPM via updateManager during the post invocation the ...
Problem 1: After installing Applications Manager with PostgreSQL as backend (For versions 14850 and above), the following error message is shown due to error the initPGSQLDB.sh file because of missing GLIBC_2.9 library file: ./initdb: ...
This error is due to the migration of JRE from version 1.5 to 1.6 in service pack 11040. Solution 1: Shut down and start the Applications Manager product once and then apply the latest service pack. Solution 2: Go to AppManagerHome\working\jre\jre1.6 ...
Service packs from Applications Manager are in the form of a .ppm file. The Update Manager has some useful validation incorporated related to this. This validation includes compatibility checks. You cannot use update manager to install an ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...