Applications Manager | Service Pack And Upgrade | Knowledge Base

• Service Pack and Upgrade

• Prerequisites for upgrading Applications Manager for the version above 14844

  1.Complete the Applications Manager backup for the installation folder & database by referring to the steps in the link below: https://www.manageengine.com/products/applications_manager/help/data-backup.html 2. The required Service Pack should be ...

• How to resolve the PGSQL Migration failure during the AppManager upgrade?

  If Applications Manager is updated to a version above 14844 then the bundled backend postgresql database will be upgraded from version 9 to 11 as a part of the product upgrade.  After applying the PPM via updateManager during the post invocation the ...

• Issues while upgrading Applications Manager with PostgreSQL backend database

  Problem 1: After installing Applications Manager versions 14850 and above with PostgreSQL backend, following error message is shown due to error initPGSQLDB.sh because of GLIBC_2.9 not found:  ./initdb: /lib64/libc.so.6: version `GLIBC_2.9' not found ...

• On applying service pack 11100, I get the following error: "Exception in thread "main" java.lang.UnsupportedClassVersionError: Bad version number in .class file"

  This error is due to the migration of JRE from version 1.5 to 1.6 in service pack 11040. Solution 1: Shut down and start the Applications Manager product once and then apply the latest service pack. Solution 2: Go to AppManagerHome\working\jre\jre1.6 ...

• When updating a service pack or a patch, I get this message - "The ppm file that you have specified is not compatible with this product". What should I do?

  Service packs from Applications Manager are in the form of a .ppm file. The Update Manager has some useful validation incorporated related to this. This validation includes compatibility checks. You cannot use update manager to install an ...

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