When updating a service pack or a patch, I get this message - "The ppm file that you have specified is not compatible with this product". What should I do?
Service packs from Applications Manager are in the form of a .ppm file. The Update Manager has some useful validation incorporated related to this. This validation includes compatibility checks. You cannot use update manager to install an incompatible service pack. For example, you cannot install a service pack of another product in Applications Manager or a service pack of one version of Applications Manager in another version.
Note If you have downloaded full build, do not install Service pack of the same version. For eg, if the full build no. is 6600, you will have SP6 in the service pack page. That service pack is for customers who have downloaded previous versions of full build like 6050, 6055 etc., By applying service pack SP6, the customers can upgrade themselves to 6600. |
New to ADSelfService Plus?
Related Articles
Build numbers listed on the release notes page are not available in the download service pack upgrade page
We are following a weekly release process for our product where we integrate both the customer reported bug fixes, internal bug fixes on priority and enhancements. These weekly releases (eg. 15010/14840/14600 etc) full binaries will be updated in our ...On applying service pack 11100, I get the following error: "Exception in thread "main" java.lang.UnsupportedClassVersionError: Bad version number in .class file"
This error is due to the migration of JRE from version 1.5 to 1.6 in service pack 11040. Solution 1: Shut down and start the Applications Manager product once and then apply the latest service pack. Solution 2: Go to AppManagerHome\working\jre\jre1.6 ...Setup Applications Manager as Service in Ubuntu 16 and above
From v16140 : Support to install and start Applications Manager as a wrapper service in Linux platforms is provided within the product. For more information, see Starting Applications Manager as a Linux Service. Follow the steps mentioned below to ...How to apply a custom patch (zip file) provided by support team in the Applications Manager?
Please follow the steps given below for applying custom patches (zip file) provided by the support team. 1.Create a folder called 'AppManager_Support_Patches' in AppManager server (In C:\ for Windows OS or /opt in Linux OS) and copy the Patch sent ...On adding a resource to be monitored, I get a message "Service is not running" (or) some of my monitored resources generate false alarms.
Reason: During Monitoring, The message 'Service is not running' or 'Resource is not available' is displayed if the service/resource is actually not running in that host or the service is more loaded that it takes more time to respond. False alarms ...