Self-service password management
Sequential ADSelfService Plus Windows agent login installation process
This article highlights the process sequence for the ADSelfService Plus Windows login agent installation via the admin portal and the prerequisites to be addressed to successfully complete each step. Additionally, we're also discussing some common ...How to configure and troubleshoot the cached credentials update feature
ManageEngine ADSelfService Plus' cached credentials update feature helps remote users reset their domain password from their login screens using the self-service password reset feature, and regain access to their Windows machines from outside the ...Self-service password reset and account unlock for Chromebook devices
The Chromebook is Google's low-cost alternative to traditional laptops. Unlike Windows, macOS, and Linux machines, a Chromebook runs on the Chrome OS. Users can login to their Chromebook using their AD domain credentials, if their device has been ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...