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Recent Articles
APM Insight Report Functions - Via Custom Queries
Ready-made reports for APM Insight: HTTP errors, transaction health and SLA breaches. For AppManager servers that use the PostgreSQL (pgsql) database. Available reports Report What it shows Function Errors per application 4xx and 5xx error counts for ...How to enable the jTDS JDBC Driver option for Microsoft SQL Server monitoring
Steps to enable the jTDS JDBC Driver option The option is controlled by the key am.mssql.hide.driver.option in the AM_GLOBALCONFIG table. Stop Applications Manager. Connect to the Applications Manager database (PostgreSQL / MS SQL back-end) using the ...Configure Weaviate Monitoring using Prometheus Mode in Applications Manager
Overview Applications Manager monitors Weaviate only through Prometheus. Weaviate exposes its own metrics on port 2112, Prometheus scrapes them, and Applications Manager queries Prometheus over its HTTP API on every poll. Each Weaviate monitor is ...Resolving PPM Import Failure Due to Signature Mismatch
Overview Due to a security certificate update, certain Applications Manager Service Packs (PPMs) have been re-signed with a new certificate. Users using an offline setup may encounter a signature mismatch error while importing these Service Packs if ...Troubleshooting ServiceDesk Plus and Analytics Plus Sync Issues
This document provides troubleshooting guidance for common synchronization and connectivity issues between ServiceDesk Plus and Analytics Plus. Ref: ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...Zoho Directory - ServiceDesk Plus Cloud (FAQ's)
1. What is Zoho Directory? Zoho Directory is an identity and access management (IAM) platform that enables organizations to securely manage user identities and their access to various applications, both within Zoho and third-party services. It ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Announcements
Upcoming enhancements on Zia Features, ADManager Plus Integration & Test Webhook with Full Record Data in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the Upcoming enhancements on Zia Features, ADManager Plus Integration & Test Webhook with Full Record Data in ServiceDesk Plus Cloud. Below is a brief run-through of the same. EnhancementsPatch Tuesday Updates: October 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45676 - 2026-10 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5126649) 45677 - 2026-10 Servicing Stack UpdatePatch Tuesday Updates: October 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45676 - 2026-10 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5126649) 45677 - 2026-10 Servicing Stack UpdatePatch Tuesday Updates: October 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45676 - 2026-10 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5126649) 45677 - 2026-10 Servicing Stack UpdateWindows 11 26H2 Feature - Release Information
Good day, everyone! As an initiative we have supported the Enablement Package for Upgrading the systems from Windows 11 Version 24H2/25H2 to Windows 11 Version 26H2. The corresponding Windows 11 26H2 operating system (OS) patches will be released separately
Most Discussed Topics
ServiceDesk Plus v16 Build 16000 Released
We are happy to announce that ServiceDesk Plus v16 Build 16000 which includes several major features and enhancements has been released. You can download the service pack using the link below. https://www.manageengine.com/products/service-desk/on-premises/service-packs.htmlUEMS Agent Health Checker – console window flashing in user session every 20 minutes (Windows 11)
Hi all, For a few days now, users on our Windows 11 clients have been seeing a console window that pops up and closes immediately, several times a day. Only workstations are affected; we have not seen it on servers. Environment Product: ManageEngine EndpointServiceDesk Plus b15340 to b16000 Update Fail
Hi, I want to build 15340 to build 16000, but the update fails. Now I need to revert to version 155340 from the backups. The service won't start. OS: Windows Server 2025 Std. x64 Eng.Software Packages can now be integrated with OS Deployment - SWEET!
A big shout out to the Manage Engine development team for integrating Software Deployment packages with OS deployment! No longer will we need separate application deployments, and the updates can be managed through patching! Cool feature, thanks for addingServiceDesk - Signature does not match with any available certificates
I'm trying to install patch file to fresh installation on Debian 13. Because the ServiceDesk instance I need to migrate from a very old Windows to Linux is build 14300, I started with a fresh install of build 14205 (which is the closer to 14300). Now