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Recent Articles
APM Insight Report Functions - Via Custom Queries
Ready-made reports for APM Insight: HTTP errors, transaction health and SLA breaches. For AppManager servers that use the PostgreSQL (pgsql) database. Available reports Report What it shows Function Errors per application 4xx and 5xx error counts for ...How to enable the jTDS JDBC Driver option for Microsoft SQL Server monitoring
Steps to enable the jTDS JDBC Driver option The option is controlled by the key am.mssql.hide.driver.option in the AM_GLOBALCONFIG table. Stop Applications Manager. Connect to the Applications Manager database (PostgreSQL / MS SQL back-end) using the ...Configure Weaviate Monitoring using Prometheus Mode in Applications Manager
Overview Applications Manager monitors Weaviate only through Prometheus. Weaviate exposes its own metrics on port 2112, Prometheus scrapes them, and Applications Manager queries Prometheus over its HTTP API on every poll. Each Weaviate monitor is ...Resolving PPM Import Failure Due to Signature Mismatch
Overview Due to a security certificate update, certain Applications Manager Service Packs (PPMs) have been re-signed with a new certificate. Users using an offline setup may encounter a signature mismatch error while importing these Service Packs if ...Troubleshooting ServiceDesk Plus and Analytics Plus Sync Issues
This document provides troubleshooting guidance for common synchronization and connectivity issues between ServiceDesk Plus and Analytics Plus. Ref: ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...Zoho Directory - ServiceDesk Plus Cloud (FAQ's)
1. What is Zoho Directory? Zoho Directory is an identity and access management (IAM) platform that enables organizations to securely manage user identities and their access to various applications, both within Zoho and third-party services. It ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Announcements
Deploy and enforce macOS updates via DDM with Endpoint Central
Endpoint Central now supports Apple's Declarative Device Management (DDM) for macOS OS updates, on MDM-enrolled devices running macOS 14 (Sonoma) and later, from build 11.5.2632.03. About DDM DDM is Apple’s newer way of managing Macs. Instead of the serverFeature Pack Management Enhancements Starting with Build 11.5.2627.01
Hello everyone! We’re making Feature Pack upgrades easier to manage. Starting with build 11.5.2627.01, Feature Packs will have their own dedicated Feature Pack view, along with separate Test & Approval and Automated Patch Deployment (APD) options. What’sFeature Pack Management Enhancements Starting with Build 11.5.2627.01
Hello everyone! We’re making Feature Pack upgrades easier to manage. Starting with build 11.5.2627.01, Feature Packs will have their own dedicated Feature Pack view, along with separate Test & Approval and Automated Patch Deployment (APD) options. What’sFeature Pack Management Enhancements Starting with Build 11.5.2627.01
Hello everyone! We’re making Feature Pack upgrades easier to manage. Starting with build 11.5.2627.01, Feature Packs will have their own dedicated Feature Pack view, along with separate Test & Approval and Automated Patch Deployment (APD) options. What’sFeature Pack Management Enhancements Starting with Build 11.5.2627.01
Hello everyone! We’re making Feature Pack upgrades easier to manage. Starting with build 11.5.2627.01, Feature Packs will have their own dedicated Feature Pack view, along with separate Test & Approval and Automated Patch Deployment (APD) options. What’s
Most Discussed Topics
ServiceDesk Plus v16 Build 16000 Released
We are happy to announce that ServiceDesk Plus v16 Build 16000 which includes several major features and enhancements has been released. You can download the service pack using the link below. https://www.manageengine.com/products/service-desk/on-premises/service-packs.htmlUEMS Agent Health Checker – console window flashing in user session every 20 minutes (Windows 11)
Hi all, For a few days now, users on our Windows 11 clients have been seeing a console window that pops up and closes immediately, several times a day. Only workstations are affected; we have not seen it on servers. Environment Product: ManageEngine EndpointSoftware Packages can now be integrated with OS Deployment - SWEET!
A big shout out to the Manage Engine development team for integrating Software Deployment packages with OS deployment! No longer will we need separate application deployments, and the updates can be managed through patching! Cool feature, thanks for addingServiceDesk - Signature does not match with any available certificates
I'm trying to install patch file to fresh installation on Debian 13. Because the ServiceDesk instance I need to migrate from a very old Windows to Linux is build 14300, I started with a fresh install of build 14205 (which is the closer to 14300). NowExcel Copy/Paste Issues Reported After September 2026 Microsoft Office Updates
Hello everyone ! We are currently observing reports of issues affecting Microsoft Excel 2016, 2019, 2021, and other Office releases following the September 2026 Microsoft Office updates. Users have reported that common Excel functions such as copy and