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Recent Articles
Auto-Associate Azure Child Monitors to Monitor Groups
Overview Applications Manager's Azure monitor discovers child resources across multiple Azure services during each discovery cycle. When organizations use Azure Resource Groups to logically organize their resources, manually grouping the ...Prerequisites for adding an Informix monitor (with SSH-based monitoring)
Applications Manager collects Informix metrics by executing onstat and OS commands on the database server over SSH. Please ensure the following before adding the monitor. 1. Network connectivity The Applications Manager server must be able to reach ...Local Connection Authentication Errors
Applicable Error Code 0x80041064 – User credentials cannot be used for local connections. Overview This article provides troubleshooting steps for WMI Error 0x80041064, which may occur when: Adding a Windows Monitor Collecting data through WMI mode ...Two-Way Integration Between ManageEngine ServiceDesk Plus (On-Premise) and JIRA
Overview ManageEngine ServiceDesk Plus (SDP) On-Premise ships with a native Automation engine — Custom Triggers, Business Rules, Custom Functions, and outbound Webhooks — that is powerful enough to build real two-way integrations with third-party ...Query to extract Request and Task tags added in the application
SELECT tagname AS "Tag Name", api_plural_name AS "Module" FROM tags LEFT JOIN EntityDefinition ed ON tags.moduleid = ed.entity_id;
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...Zoho Directory - ServiceDesk Plus Cloud (FAQ's)
1. What is Zoho Directory? Zoho Directory is an identity and access management (IAM) platform that enables organizations to securely manage user identities and their access to various applications, both within Zoho and third-party services. It ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Announcements
The ManageEngine User Conference is coming to Stockholm!
Hi there, Calling all IT professionals from across the Nordics for two unforgettable days of learning, networking, and innovation in one of Scandinavia's most beautiful cities. Venue: Hilton Stockholm Slussen Dates: September 10–11, 2026 Just like a traditionalIntroducing Zia - Your AI Assistant for Smarter Mobile Device Management
We're excited to announce a powerful new addition to iOS admin app of Mobile Device Manager Plus MSP – Zia, your AI assistant powered by Apple Intelligence. With Zia, get instant answers about your mobile device fleet in a single conversation. Ask anythingSharePoint Manager Plus build 4600 is here!
Hello everybody! We're excited to announce the release of SharePoint Manager Plus' latest build 4600. The new build supports the following: New features High Availability: Designate one or more secondary servers as standby nodes to maintain availabilityIntroducing CloudSpend's new slab-based pricing
Hi there! Managing cloud costs is already challenging enough. Your FinOps platform pricing shouldn't be another variable to track. We're excited to introduce CloudSpend's new pricing model. Instead of usage-based pricing, CloudSpend now offers fixed,Patch Tuesday Updates: August 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45076 - 2026-08 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5120236) 45077 - 2026-08 Servicing Stack Update
Most Discussed Topics
Possible bug in Patch Manager Plus 11.5.2622.08 - Reboot status and endpoint information not updating
Hello, after updating my Patch Manager Plus server to 11.5.2622.08, last month, I noticed several issues that did not exist in the previous version. Server Version 11.5.2622.08 Agent Versions Windows Agent: 11.5.2622.07 Linux Agent: 11.5.2622.07 IssueLive Chat Issue
I tried to raise the issue via Live Chat; however, I encountered the error message below.Missing information about relationship additional fields
Hi, Team, Since we upgraded to the 15.200 series, we have stopped seeing information related to relationship's additional fields. On this image from SDP v.14.720, you can see "Control", which is a relationship's additional field. In recent versions, weMicrosoft Booking with Service Desk Pro
Good morning, So I have been messing around with Microsoft Booking and was wondering if there is any way to incorporate it with ServiceDesk Pro? We have ServiceDesk Pro OnPrem and a Business premium version of Office 365. I would love to make users moreProblem with the Remote Control
Hello, I’d like to check on an issue I’m having when trying to establish a remote connection to some endpoints in my environment. My support team has noted that when attempting to use Remote Control on certain endpoints, a pop-up appears asking the user