Scheduled report edit returns error
While trying to change details in a scheduled report in ServiceDesk (I changed email address, day of generation and time) I got the following error: <----code----> type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.rmi.AccessException: SecurityException; nested exception is: com.adventnet.authorization.AuthorizationException: In-sufficient privilege for user {0:andrewm} to perform the operation org.jboss.ejb.plugins.LogInterceptor.handleException(LogInterceptor.java:369)
User ID
Hello Admin i signed up for the forums and never received a confirmation email id: icenine email: erion.luka@ldhenergy.com please look into this. i have sent numerous email and have yet to receive an answer thanks erion
Approval process
Our new auditors are now laying down some stricter rules in regards to approving user access to various software and systems. So, we are starting to use the "Submit for Approval" action for this. However, we really need the following enhancements to be added: [list=1:47c983a943] * Only the person who the approval request was sent to should be able to approve a request, or at most, an administrator-level technician. Non-admin technicians should not be able to approve a request, as this defeats the
self service - allow view on all requests
Is it possible within ServiceDesk plus to allow users (requesters) to view all open tickets in the system? So, I would like the users to have 2 views: - my requests - all open requests. Is this possible?
very minor request
when setting the criteria for any assets involved, under the change management the avalible assets list doesn't seem to be in any form of order... any chance of getting it alphabeticalised in the next patch?
Update Release Frustration
Dear Adventnet, I'm sure that this has been mentioned before and think that I speak for many people who have version 6 and are wanting to upgrade to version 7 however there is still no upgrade path. Not even a beta. How can you release a new version on the 9th August and we are now at the 18th September and still nothing but "It will be here soon". We are loyal and paying customers why is this taking so long for this upgrade to happen? I understand that the new version may have had some bugs and
Request - Additional Fields
Hi, I am using the "Request - Additional Fields" from within Helpdesk Customizer. I have a field called "Type of Request" which I complete, but if I edit the ticket using the Edit button, the value witch I gave earlier dissapears. It only affects this field as I am using other fields in witch the value remains. Can this issue be corrected? Thanks.
Service Desk fails to start
Hi, new install of everything. app server: w2k3 R2 STD x64 DB Server: w2k3 R2 STF x86 get the errors below in eventlog when trying to start: There may be a configuration problem: please check the logs. and There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up.
Requesters name messed up
I held back on 6008 up until yesterday, then, I guess I was bored, I upgraded to 6012. Since then, when I import my AD users their names and login names both match instead of using the display name like it used to be in 6008. What am I doing wrong? Help would be appreciated on this issue. thx John E C
Encodinf problem in ServiceDeskPlus 7.0
There is a problem with encoding, for example, - russian, in SD 7 when creating a new record in Impact, Urgency, CAB sections (in Admin module). So, its happened in all new for v.7 modules. Old sections (for example, Status, Level, etc) works fine.
Load in frame
Can someone help me out please. We want to load the servicedesk page in a html frame. We created a index.htm with the following code: html> <head> <title>AM ICT</title> </head> <frameset FRAMEBORDER=NO FRAMESPACING=0 BORDER=0 rows="40,*"> <frame src="top.html" name="topframe" noresize scrolling="no" ALIGN=TOP> <frame src="http://se46006:8002/HomePage.do" name="bottom frame" scrolling="yes"> </frameset> <noframes> frames not supported </noframes> </html> Problem is that this works, until you click
Operating system licenses
How can I find out that I have operating system license violation when operating system are not listed in installed software list on workstation?
sendig survey
Hello!!! I try to obtain SLA from my clients, but ... Preview of survey settings looks great all the question, the level of satisfaction, etc. but when the system send the mail requesting the survey, just appears the lines input on settings, but not the questions. We migrate from 5010 to 6010 version, please help us
AD not sync
All, when i try to import the user from AD after giving the required information the following error Occurred. "Unknown username or wrong password given to enumerate the Workstations in the Domain" please help me out in this regard. Thanks
missing domain
i can't receive mail from the opmager on my account their is a message appear when i checked on the mail server setting that the domain is missing despite that i have checked on the domain and the port and they are working properly
Linking Requests to Purchase Orders
Good Morning, Is there a way to link a request to a purchase order. IE Client logs a request that pc is so slow etc, it transpires that the pc is faulty and needs to be replaced and a purchase order is created, it would be nice to be able to link the two, so that the client can see some progress on the PO without having to look at the detail of the PO e.g costing etc. please let me know if this is possible or if there is some other solution. thank you Warren
Build 6011 Slow?
We recently updated to build 6011 from build 6008, and the web-page loading seems a lot slower. Is anyone else experiencing this?
Server of ServiceDesk is always blocking
Hi, The computer where i have Service Desk, version 7 build 7001 professional, is blocking constantly, and I can only resolve the problem by restarting the server. Can you tell me where are the log files that allow to troubleshoot the problem? Thanks
ServiceDesk Service Stops
I have installed ServiceDesk Plus 7.0, when I start the service I noticed that the ServiceDesk load screen stops after the loading Server Container completes. When I check the services it shows that the service stopped. Any one have any fixes? Thanks!
SD+ 7 Hotfix
Is there a place that hot fixes for SD 7 are or will be located? I found 7001 digging through the forums. Was wondering if there is a dedicated download link that we could check to see when new one are out so we don't have to dig through hundreds of posts. I think it would be better to have a separate SD6 and SD7 site / forums.
frustration with forum
usually it's just slow and times out with page not found. today it is only displaying page 1 of 180. page 2 and beyond show no entrys
Description in New Request auto formats on Add Request
Hi, Can you advise how to turn off the Auto Format in the Description Field? When you paste in some script, say some SQL Code, it looks OK and the format and lay out is the same as where you Cut it from. Once you have clicked the Add Request button the Content of the Description has been reformated and lines of text can have moved around. See Example: Cut this{ Hi could the following SQL please be run against the live DB: UPDATE case_detail SET hcd_display = 1 where hcd_case_id IN (########) declare
Russian symbols in SDP 7.0
Russian symbols in SDP 7.0 are not visible
Multiple Requesters
Hello all... I have a situation that comes up every once and a while where multiple people all have the same issue... thus they all want notified when the issue is fixed... is there a way to select multiple requesters for a single ticket?
Import user from CSV file - login/password not set
Hi I need to import 600+ requestors from a CSV file into SDPlus 7. The login and password fields are not populating and remain blank. This worked in SDPlus 6 from the same CSV file. How do I set the login and passwords for these users? I do not want to have to set these manually! Cheers Tim
Print / Export category list
It would be really nice to be able to see the list in its complete form as we are setting up our category / sub / item structure. Does anyone know if this can be done? I know you can click the tree view, but its a pretty small view and there are no "expand all" options or anything like that. Thanks!
Computer Names ( Scanning )
Hi SDP Team, Wonder if you could help advise us please. We are a large school, with lots of IT Equipment..... lets say for example: 750 x Tablet PC's 180 x Student Laptops 150 x Staff Laptops 600 x Desktop PC's And to add to this, we have just re-located buildings too... and so all the room names/numbers have changed too... Old Art PC Name R65-01 New Art PC Name B1F166-01 We havent finished renaming all the PCs to have the correct name yet. But was wondering what is the best step to do to make sure
Questions about setting up Service Desk Plus
I'm looking at purchasing ServiceDesk Plus and have a few questions: 1. If I install on a Linux platform can I still sync with AD(Active Directory)? 2. What do you recommend for exporting old data from an old help desk program (database mysql) to import into new database for ServiceDeskPlus on MSSQL? Cheers*
Adding unscanned software manually
Hi, Does anyone know if it's possible to add un-unused/scanned software manually into Software Licences (with serial numbers)? We have a number of software licences that we would like to store for future use rather than keeping them on an excel sheet! Cheers, Steve
Sort order for Holiday List
Is it possible in a future update to implement a sort order for the holiday list? I'm currently inputting all the public holidays for the next few years, and there isnt a way to sort them by date. So if i miss a holiday, and enter it after i've entered additional dates, the holiday dates are now out of order. Its slighty anal i know Cheers.
Compare with Landesk!
Hi,SDP Team: Can u tell the difference between SDP with Landesk servicedesk? It's better to give out a compare sheet with Landesk servicedesk. Waiting your reply! Thanks!
Multiple instance of SD+
Hi guys Love using your products, keep up the good work. Our end users love the product so much we are getting almost weekly requests to see if we can setup their own SD+ instance to suit their needs. Only problem is that we dont want them to use our instance as this will screw up our stats and job flow. For example, we use it as a IT Service Desk application. Another team wants to use it to keep track of building maintenance tasks. Another team wants to use it to monitor non IT purchase tasks? Each
Import Requesters from CSV
Good Day, I have an unusual problem, on SD 6.00 I can import 298 requesters with the following fields completed, Firstname Lastname Email Department Login Password (Randomly Generated) on SD 7.00 when I try import the same list it does not import the Login's and Passwords. The current differences are SD6 is on Win2003 Adv Server + SQL 2005. and SD7 is on my local workstation XP Pro + MySQL. I also Added two additional requester fields in SD7 "Notes" and "Location" where "Notes" would have the imported
Single Sign on - DNS issue?
Hi All, I have been having an issue with the SINGLE SIGN ON, on SD+ 7, it was working to begin with but after a couple of days when you enter the HTTP://(server name. company name. local):8080 it comes up with a login box as if you require authentication to the server... I know it may be our network but has anyone had this issue?? We are using DFS also. Regards Heath Beardwood
Hotfix : New hotfix released - 7002 build
Users, A new hotfix (7002 build ) has been released. This hotfix is applicable for 7000 and 7001 builds only. The hotfix can be downloaded from archives.adventnet.com/service-desk/7002/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_2_0.ppm New features in this service pack: * While adding a new request through request template, necessary tasks can be selected to get added * Option to close requests only when the associated tasks are closed can be configured under Admin -> Request Closing rules
mysql database
We need to run a query to extract some lookup data from our ServiceDesk MySQL database but I'm not able to find the table that stores the data. The data we need is the information displayed in ServiceDesk Plus in the Configuration Wizard -> Asset Management - Product -> Product List. We'd like to be able to run a query against the MySQL database to get these same results so we can export this as a csv file and use it to build another csv file with assets to import back into the Assets area. Can you
Scan for exe file to include in software list
In Track-It! I was able to to scan for files that were not formerly installed in windows. I have some programs that just put some dll's on the PC or an exe. Is there a way to do this in Service Desk so I can track these installations? Chuck
workstation location
in the admin setup there is a field for "location" which is available when setting up "departments": one can choose a location for each department from a dropdown list. in one of the default fields for the workstation there is "location" but it is not available as a dropdown on as a text input. the only way to do this now is as an additional field. This should be already available as a dropdown...yes?
AD Import Broken After Hotfix 6012 Install
I applied hotfix 6012 recently. Since then I am unable to import any new users from Active Directory. I select the OU to import users from then it just stalls at 0% completed. I am also unable to uninstall the hotfix. It says uninstallation is unsupported .
Portable PCs
Dear All Is there any agent I could install it on any portable machine so when connected to my network update SD with all changes happened in this machine? And if there is no agent can I do this from SD network or domain scan automatically?
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