how to get tickets assigned to the priority
Hello,
I'm trying to get tickets that come in to have a priority assigned to them. I have set up sla, business rules, categories but nothing works.
Any help is greatly welcomed.
Heather
I'm trying to get tickets that come in to have a priority assigned to them. I have set up sla, business rules, categories but nothing works.
Any help is greatly welcomed.
Heather
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