Problem Mail Server Settings in german
Mail Server Settings in german only the Incoming Mail Settings is available. When you click on Outgoing Mail Settings or Spam Filter nothing happens.
WOL
I'm having trouble getting Wake on LAN to work. When I do a Network Scan it finds the machines, grabs the MAC address. I add it to WOL and try to wake up the machine but it doesn't work. I've verified WOL is enabled in BIOS and the NIC is compatible. Help!
Request / Problem / Change Process
I have a question regarding the request / problem / change process. When a request is received into SDP, and ultimatly gets created into a change request from the request, there is nothing in the history of the request that shows it was turned into a change.
Importing requesters from CSV failed records
I am doing some testing importing users via CSV file, however on the status window at the end of the process, it tells me there are x amount of failed records. How do I go about finding why these failed as I can't see anywhere for logs and such?
"Enable Scan History Clean up"
What does this option do please? I have a daily domain scan set up and wondered if I set this option would it remove any workstations that were no longer on our domain after the number of days set in this option? Or does it leave the workstation asset in the database but just clear out the scan history (e.g. hardware and software audit information for the machine in question). Can anyone clarify this for me please?
Restricting access to reports
Sorry to spam again - build 7009 on SQL Server We want to allow certain people access to certain reports. However SDP only allows us to either allow or deny them to see all reports. Is there a way to only allow people in a certain group to see a certain report, or set of reports?
Joining tickets to requests
I've been looking around in Servicedesk 6.0 and I can't seem to find a way to do this. what I want to be able to do is see in a ticket ( request) what workstations or assets are assigned to that user. Is this possible?
Can requesters view inventory?
I am trying to find a way to allow my requesters to view the inventory section of SDP 6008. My technicians can all view inventory but it would be helpful if the requesters could view it as well. Any ideas? Thanks Chris
Paragraphs in work logs
The entry format for a work log allows for new lines, but once the entry has been made and is displayed within the call ll new lines are lost. This makes it difficult to enter detailed information, or rather to read any detailed entries.
PO number issue (Urgent)
The issue reported with PO number and asset name will be addressed in the next hotfix scheduled for release in 3-4 weeks time.The PO number automatically increases by 300 when you restart the ServiceDesk Plus application. This will also be addressed in the next hotfix.RgdsAK
Time spent on report
Can we schedule a web session to understand your requirement better?RgdsKevin
Help with Custom Requests Views
Is it possible to make a custom view that uses the current logged in Technician to filter the view. i.e I want to create a view like the 'My Open or Unallocated' view, but one that takes account of a custom field we have added. When creating the new view, I can only find optionsd for including a specific technician and not for using the current login.
Automatically Assign Technician
Is there a way to automatically assign a technician(administrator) to all requests. Instead of having to do it manually. Thanks.
Can't change language
In fresh install of latest SD I can't get russian interface only english. Login page is in russian, other is in english independently of user. IE language is russian[ru] only and there are no Change Language tab in personalize menu of SD. How to change language to russian and set it as default for any users?
Renaming Workstations by Script (SDP 7 Ent.)
Due to the DNS suffix bug (raised with ServiceDeskSupport [Request ID :##6005320##] : DNS Suffix) I have a LARGE number of PC's displaying the wrong DNS suffix. I need a script that will update the database (currently using MYSQL but can upgrade to MSSQL) and modify every wrong entry to the correct one for me. There is no way I am editing over 600 workstations 1 by 1! I also have a number of duplicate Workstation names, again a script must be the way to go... Thank you for your time to the people
Solutions section
Is there a way to hide solutions so that only Technicians can view them? I want to put some IT proccess and procedures within the Solutions section; but of course don't want employees to see them. I logged on as guest and can see the parent and the topics below that, which I don't want a requestor to be able to see.
ROLE CREATION
HOW TO CREATE A ROLE WHICH CAN CREATE AND EDIT VENDOR. I M USING SDP Version : 7.0.0 Build Number : 7008
Deleting requests from SQL database.
When we delete requests, are they actually deleted from the SQL database?
SDP Asset license maxed out
I have a 10 tech 450 node license to SD Plus 7 Professional. Running SDP v 7009. My current asset count is showing as 443 despite only 263 being categorised as IT assets. I was told that asset licensing is on a per node basis, and a node is defined as being an asset with an IP address when we purchased SDP. Please advise what the issue is and how it can be resolved as this is preventing us from using SDP to manage our environment as we want. Thanks Tim
Inserting web links into email templates
I can not seem to insert web links into any email templates using the web link button. I am running SDP 7009. Any one else experiencing this?
Receiving Items in a PO req generates error
When I go thru the process of receiving items in a PO I get an error. The process is check the items I want to receive and then it submit and this is what I get. see attachment. thanks J
Request Form Customizer Tech View
Hi, We are evaluating service desk plus with the view to purchase 50 techs, but we cant seem to change the technician view. we want to remove the ability to change the owner of the request. Thanks Adam
Database wiped after running changedbserver.bat?
Hi guys, Huge problem here! I'll try to explain.. I was having trouble configuring mail server properties in SDP7.0, so i decided trying to restart the SDP service on my server. Closing the service went ok. When i ran run.bat i got the message that the account i was using to connect to the database has a expired password - i then went to the SQL server and reset the password on the specific account. Went back to the SDP server and ran changedbserver.bat in order to see if i could connect to the database
An update to SDP6 - SDP7 Migration Pack
Here is an update to SDP6 - SDP7 Migration pack. A BETA pack is now available. Follow the complete set of instructions posted below. Customers who may want to test it can send out an email to 'support @ servicedeskplus . com'. Those who have already requested the beta pack through http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId= will receive a notification on this. Notifications will be sent to everyone who have requested for this beta pack in a phased manner
Global View and Asset tabs for non-admins
So far as I can see the Global View and Asset tabs on the Home screen are tied to the admin role, but these are very useful views for, say, IT management to be able to keep an eye on the overall situation. It would be handy to have these tied to some other permission.
Technicians able to send/submit emails on behalf of requesters
The ability for a technician (ONLY) to send in an email on behalf of a requester (so that the request doesn't appear as coming from the sender/technician). This is useful if a technician is out of the office/on site; the email could have as the first line: REQ: Fred Bloggs, SUBJECT: Network down, PRIORITY: High Then the details can go into the body of the email. It would also be good to be able to update cases using maybe a CASE NUMBER variable in the first line?
Vista migration
First of all im sorry if this subject was already posted before but i couldnt find any info about it. I haven't been able to scan the computers, im using SD v7.002 that have Windows Vista installed. It always give the following error message: �Either access denied for the user or the remote DCOM option might be disabled in the workstation.� Ive tryed to use the troubleshooting for Windows XP and for Windows 2000 but the outcome remains the same error message. If some could give some advices.
Thoughts on ServiceDesk
Our company is evaluating ServiceDesk and we like it but it seems by browsing the forums there seems to be alot of problems. We are curious what everyone thinks about the product and if they would recommend it.
Problem to view the page
Hi everybody, When I try to open the web page of ServiceDesk Plus I get a blank page. has somebody seen this problem before ? Best, Blertin
Scanned software report
I'm using ServiceDesk Plus build 6014 I am regularly auditing all my workstations for software. Now I want a report that tells me the number of copies of "Office" installed on my network but am having a difficult time finding that report. Under "Asset" reports, I see there is an "Assets by Product" report and I filtered that report to show only the "Office Professional 2003"'s on my network, but I know there are some "Office 97"'s out there and I do not have Office 97 in my list of products because
Force survey
Is it possible to force publish a survey to a group a of users?
Report and How to use/inerpret "Time spent"
I do not know if here is the right place to post this...but I will try. How You interpret "Time spent" and how is better to use this info ? Till now I wanted to use like time used for a technician to solve a request. (total time worked on that specific task). This is good if I want to compare with some benchmark for an IT activity (By the way you know a site with such kind of benchmarks? - I search over the net but not found - I'm interested to know how my people are comparing with other) But if
Ignored e-mails should not re-open requests
Currently the system can ignore certain e-mails, like Out of Office, for the purposes of notification. However, these e-mails will still re-open a resolved call. Resolved calls should ignore the same things as notifications.
Closing task can crash IE
Running SDP 7 build 7009 Sometimes when I click the close button, IE will crash when SDP tries to open the 'Close Accepted' dialogue box. This has only happened since upgrading to build 7009 Does anyone else have the same issues, or know how to solve it?
How to associate DEPARTMETNS with multiple SITES
Would it be possible to associate a department with multiple sites? For instance our facilities, risk and network security departments are located in our operations center as well as our main office. When we need to do maintenance on core switches and routers, it would be helpful to have automatic notifications based on associations. Thank you. -Eric.
Help needed w/ request ===> chnage process
I need some help with the request ==> change process. The way we want the service desk to function is that all requests come in via email and the Level I team determines which group to assign. If the request is a change, they can use the new change drop down which will create a new change. So far so good. The issue is that once the change is created, there is a link to the request in the change, but no link to the change visible in the request. So when the requester calls the desk and provides the
purchase request question
Hi, Im in the middle of setting up SDP 7 and i have come to the Purchasing part. The way i would like to do it is for every user to be able to make a request on their own. Preferebly even them selves chosing who to aprove the request from a drop down list. It seems though as if this cannot be done. a regular user dont even have the choice of creating a new request. Who is the purchasing part intended for and how are we supposed to use it? it does not make sense to me if the user emails the service
ServiceDesk in Multiple Companies
can we use ServiceDesk in multiple companies? or we should change to OpManager MSP? but how if we want to use ITIL compliance ? regard, fanky.
Changing Assets? How ?
We have a domain and it has been scanned into ServiceDesk as Workstations for each box. They are in there as an IT Asset. Now, there are something like 38 machines on our domain that are not IT Asset's, they belong to another organisation who just log onto our domain. Is there a way we can change the PC's to be Non - IT Asset's? We don't manage them and would like an accurate guage when asset reporting
How to restore backup data from SD6.0 DB to SD7.0?
How to restore backup data from SD6.0 DB to SD7.0? I want to upgrade SD6.0 to SD7.0 and restore backupdata of sd6.0 to sd7.0 but it say backup build number not compatible with sd7.0 data build. so how to restore backup data from SD6.0 DB to SD7.0 or convert data build so that two data build compatible each other. please help me I'M very urgent! thank tou..
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