In case when you are unable to connect to ServiceDesk Plus, you can follow the below instructions:Stop the ManageEngine ServiceDesk plus service in the Services window, if it is running. Then verify whether mysqld-nt is running in the Task Manager Processes list. If so end the process and start the server from the command prompt using <SD+ Home>binrun.bat scriptcmd> cd C:AdventnetMEServicedeskbincmd> run.batYou can let me know if you are getting any error message when you start it from the prompt.Rgds,Hima