License for distributed scan
Hi I want to setup a distributed scanning architecture (an SDP as a central and two Asset explorer in scanning mode) and now I wonder if it needs both service desk plus and Asset explorer license or only SDP license is enough?
Webrdp and websockets not working with Nginx Reverse Proxy
Hi, It seems like i am having some issues getting WebRDP and Websockets to work in general. I am using Nginx reverse proxy and i do not get notifications, chats do not work correctly most of the time and worst of all. WebRDP does not work at all. it
Things that has been moved or removed?
Hi, I have some issues with the new update. The auto update every 3 min. Where is that function to day? If I want to assign a request fast by ticking it of to another technician if comes with than error. "The following request to not be assigned". Why
Change field background color
Hello, I wonder if there is a way to change the background color of a field when it is completed For example, a field indicating "useful" but not mandatory information is by default with a red background that becomes white when it is filled in. Kind regards
Resolved tickets are not getting closed
Hi I have a problem that the resolved tickets are not getting closed even I set the rule for it to close after 3 days
Export , then import tickets into newer version of SDP
Hi, We are trying to update from our current build 11100 to 11200 but our upgrades keep failing with a corrupted database. We were wondering if its possible to export the tickets we have, the uninstall and reinstall the latest version of SDP, and then
Jira cloud integration
Hi, Has anyone successfully integrated Jira Cloud into an on-prem ServiceDesk Plus? I'm a littled puzzled as to what to write in the server name field. /Rasmus
change menu point
hello people, first of all thank you very much for wanting to help me, i hope there is a way i can customize the menu in servicedesk plus with my own items, e.g. the url to plesk admin or something similar.
Project Management Request - KanBan
I like the project management module. It is very basic, but has value. I would like to request the ability to see projects in a more SCRUM friendly format. Being able to organize tasks on a board (KanBan) similar to how Jira does it would be fant
Advanced Search
Did a recent update get rid of the advanced search function? I used this feature pretty extensively to find requests that fit specific criteria without having to go pull a report. Since we updated to 14000 I have not been able to find the advanced search.
Default Asset Selected for Users
When most of our users generate a new request their workstation is automatically included in the Asset field, but some of our users have their monitor or docking station automatically added instead of their workstation. Can anyone explain to me why this
10MB Attachment size restriction in ServiceDesk
Is there a way to increase the total attachment file size to something above 10MB? Currently it states "Click "Browse" to select a file. You can attach any number of files for a total of 10 MB" Thanks Gary
Closing by reply
Dear ManageEngine support team, Is it possible to close a ticket by replying to the email we received after submitting a request? Let’s say the subject will contain the key word in addition to the hashtag ##ticket number##. Mail details can fill the
adding an incident catalog category
Hi. how to add a new group to the incident directory so that the incident template can already be added to it? Looked all over, couldn't find it quickly
Asset details
Is it possible to show users the details of his assigned devices in SDP. Homescreen -> widget - my Assets
[SDF-91966] Response SLA
Hi, IS there any option or filed form where i can get to know the response SLA remaining time like below SLA time? Thanks Mostafiz
setting up a domain for users
Hello. configure sso to login to SD . Previously, all users and specialists were added via LDAP. If you log in via SSO, a separate account is created - it has a domain specified, but those already created do not. How to add a domain for all accounts so
oAuth Settings Not Working
I cannot get ServiceDesk to authenticate using oAuth methodology. I have setup the settings multiple times in both Azure and ME ServiceDesk Plus, but when the Authorisation window appears it shows the user is currently signed in, i select that user and
Custom request trigger - $CC_Users parameter not working as expected
HI If I create a new custom request trigger: Do you see the parameter #CC_Users? If I get an emailed request where the CC'd users are support groups it does not send the notification. If I change nothing but the $CC_Users to $Group_Members it sends the
14004 Update
Has the 14004 upgrade been revoked? I see the 14003 upgrade but SDP is reporting that the newest version is 14004.
Automatic Reply Template
Does anyone know if I can have a reply template to be auto sent whenever a request comes in by email mode. I have tried to do this with a business rule but it is not possible. I also looked at custom triggers but can't find a script that will do this.
SSL certificate error after Firefox update
We have updated Firefox to 102.4.0esr and now have certificate error on accessing ServiceDesk Plus. We know how to install certificate through ESM directory but are confused by this message at top of screen. "UEM Product integrated is running in Https
How to refresh page with deluge
Hello, i want to know if it is possible to do a refresh of the current page or reload after a custom trigger action. I have deluge script that add an approval to a ticket (incident or service request) and another that approve the ticket if the requester
Problem converting to x64 from x86
Hello I am trying to apply an upgrade from 13010 to 14004, but need to convert to x64 first. I am following the instructions at https://pitstop.manageengine.com/portal/en/kb/articles/how-to-migrate-servicedesk-plus-to-64-bit-installation-from-32-bit-installation
Error install ServicePack - Service Desk Plus
Hello all, My name is Luiz Felipe and we have Service Desk Plus Standard installed on version 13.0 Build 13007 On-Premise. We used to use the incoming email system to receive requests, but we don’t use anymore, I’m trying to install service pack 14.0
Status Closed
Why did you close our ticket? The issue wasn't resolved and nobody contacted me regarding our problem.
Updated from 13002 to 13008 and can't see the navigation bar
I updated and did not have any issues, but when I log in I can't see the navigation bar at the top. I checked dev tools and see this error: Uncaught TypeError: sdpheader_data.kmp_menu is undefined processJumpLinksData https://helpdesk.mmia.net:8443/scripts/sdp_global.js?13008:1
Get value of custom radio select option
We have multiple types of install requests that come in and I want to make sure that the naming is consistent for all fields. I have a custom script setup the change the subject to a specific format: var clientname = await CS.getValue("udf_char2"); var
Adding a requestor to multiple sites
Hi, I am looking for an answer, we have serveral sites, NSW, QLD, SA, WA etc...to segment our business. I have a requirement to add a requestor that is in the NSW site to see the QLD site requests. I have tried to create a 'custom view' which works, but is only visible to technicians, I need it to be visble to requestors, and I have also tried creating a custom report, to which the NSW requestor can click on the link in the report to see a QLD request, but I recieve the 'not in scope' message.
Solution view tracking
Hello - Private solutions for IT are important to promote. I would like a mechanism to promote to specific support groups for required reading with a section of the UI showing who has and who has not viewed the title. Similar to a read receipt in email.
Upgrade from 13... to 14...
In looking at the Service Pack page, I'm noticing that the upgrade path this time around seems a little different. Typically, if we are wanting to upgrade from one major number version to the latest version of the next major number version, we have to
Cannot able to Scan the Assets Once Discovered earlier (Scan Failed)?
We cannot able to Scan Assets that were discovered around 3 Months Ago (Last Contact Time) but when we do Re-Scanning we cannot get the Updates and it shows the below Error Message.
Cannot discover assets through Network Scan
I have added the IP range to discover the assets through Network Scan but I cannot able to discover even a single asset. Please note that most of our Assets have UEM agents installed in them. Please let me know If I'm doing any mistakes to perform this
What are the Required Ports & Services to be running If we need to do Assets, Domain or Network Scan?
Please we would like to know, What are the Required Ports & Services to be running on the Target End-points (Laptop, Desktop, or Servers) If we need to do an Assets, Domain, or Network Scan?
How do i export dashboard that is for backlog
can anyone help me to pull this backlog report in sdp? can anyone help me to pull this backlog report in sdp?
How To Custom ID request Or Project ID
Hi, i want to change the ID prefix, because the default starts from 1, but what I want is to customize the example as starting from "ID: PPSM-3111", and so on, it will increase, does anyone know how to change it thanks, Fitra
Generate Report of All Users
I need to generate a report of all users from our Service Desk system. I need to get their name, email, department. Is there a way to generate such a report? I have not been able to figure this out.
SDP mobile view
Is it possible to get the SDP to render in a mobile view for users/technicians when accessed via a web browser
Service Desk Variables
Hi all, Recently i have migrated the Service Desk to another server. For all the tickets created, assigned, etc, there is a template configured with variables. But, the $RequestLink is still referring to Old Service Desk server. I already removed and
How to set backp directory destination as parameter (backupDataOld.bat)
Hi, I don't want to manually change the contents of the backupDataOld.bat file. Is there a way to give the backup path as a parameter to this file?
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