Roadmap - who, what, where, when
I've seen many responses from tech support that they will or have all ready added a request for a feature to the "roadmap". Where is this "roadmap" and why isn't it posted? If it is then make it easier to find. I would like a forum called,"Roadmap" created. This forum should only allow tech support staff to post (topic) entries listing the features/functionalities that have made it on the roadmap along with when can it be expected to be released or any other tidbit of info that might be beneficial.
Can ServiceDesk Plus 7.5 listen on port 443 securely
It appears that the port can be set to any port from 0 to 65536, but does it support SSL? if we set to the port to 443, I want to make sure that some SSL engine is running. If not, is there a recommened way to put SD Plus 7.5 behind a firewall with port mappings? Thanks, AT
Change Management - Minor Gripe
Two minor gripes about the change management module: 1) There is no way to require fields be filled out when the change is submitted. Since email notification is sent immediately after the change is created, many changes are light on details. Is this getting changed in 8.0? 2) The "standard" change type - I understand why it's locked, but why can't I change the color or the name? I'd like to put numbers in front of the types to indicate severity, but I can't. (Can I set this in the database manaully?)
Silent Scan
Is the Silent Scan feature from AE (ie the vbs file) being ported to SD+? If not can i use AE 5 to do the silent scan and then export / import into SD+? Would this cost me extra in licence fees? Could someone please help with the best way to do an 'agent' scan into SD+ Many Thanks Alex
at the start post
Hi all ! in front every so often affixing & I promise to summon up some pirate!
Hi at forums.manageengine.com review
Excellent site forums.manageengine.com and I am really pleased to see you have what I am actually looking for here and this "ServiceDesk Plus" post is exactly what I am interested in. It's taken me literally 1 hours and 51 minutes of searching the web to find you (just kidding!) so I shall be pleased to become a regular visitor :)
Deleting Requests & Attachments
I noticed that when a request is deleted, any files or images that were attached to the request are still located in \ServiceDesk\fileAttachments\Request. Shouldn't these files be deleted along with the request?
Business rules can't filter exactly
I have a problem with business rule. I have 3 rules, but when email send to SD system, only top rule run although no criteria match. My SD version is 7.5.0 build 7506. Any one can help me? Thanks.
Prevent requesters changing personal information on portal
Is it possible to prevent requesters from changing any fields within the My Details tab? We had published a new field called Pritner Pin. We have populated this field with a number. We would like the users to be able to see their PIN but not make any changes to it. Is this possible?
Cannot add an Asset - Pls Help
Hi everyone, Im trying to add few more assets but I cant and when i check the system Log it says �/dana-002 : The workstation is already discovered.�but the item is not yet on the list of scanned; dtected nor failed workstation How can i resolved this problem? i tried auotomatic scan and run the scan script manually on the client pc but same results. Please help. Thanks
7.5 - Product Type Server - How to migrate assets?
With 7.5 there is an inbuilt product type called Server, as there is Workstation, Printer etc. We, like others I expect, created a defined product type called Servers and have many products classified as such. Is there an easy way to migrate all our 'custom product' Servers to the new standard 'Server'. All I can see would be to list all the products and go though one by one and change. No filter on that page or ability to sort on Product Type so a slightly painfull exercise I assume. Andy
SDPlus - Custom Change Workflows
The notification function of the Change service within SDPlus, in my mind, requires some additional enhancement. One request in particular, is the addition of a "Customizable Workflows" feature. 1. Add a new section called "Change Roles" - This section will allow an administrator to add/edit/delete roles for changes. These roles should NOT be isolated to technicians, as requesters should be able to function in a role. 2. Add a new section called "Change Notifications" - This section will allow an
Disable Standard Changes in ServiceDesk Plus
Dear, Is it possible to disable "Standard" Changes. A lot of users now select Standard Change which is automatically Approved but we want all Changes to be passed through the CAB. Best regards, Marc HUYBRECHTS
change language status
may I change language of status (open, on hold etc) ? maybe by update table ?
Report Help
Hi There, i need to write a time report but splitting it down by request type (we have added Incidents and Orders and wanted to break it down in the following way: Helpdesk calls: Incidents: 10 hrs Orders 20 hrs Projects: 30 hrs Can anyone help? Thanks, Phil
MAPI Support Request
I've searched the ServiceDesk Plus forums, and have seen lots of requests for MAPI support as we, like others, have been told POP3 and IMAP simply are not supported due to our company's global policies. Has an add-on/plug-in been released for ServiceDesk which allows it to connect to change as a MAPI client? I noticed one forum post mentioned late 2007 or early 2008 for this inclusion. Thank you, Jonathan
Unable to update Technicians
Andrew Inkpen 144 IT Service Desk Analyst Andrew.Inkpen@hotelscene.co.uk 0844 826 4434 302 0.0 null,3,2 {"QueueOfSites":[{"null":{"1":"Service Desk","2":"Development","301":"Xtranet"},"2":{"601":"Service Desk","602":"Development","603":"Xtranet"},"3":{"604":"Service Desk","605":"Development","606":"Xtranet"}}]} FAILURE :Error while saving the Technician Details. Please report the problem to the system administrator, with the Error Code - 1,238,083,643,444.
Automatic mail reply icon colors change to different color?
Hello, There a way to change the default mail icon colors for automatic replies ? I now cant say, looking at the main ticket view, if a reply was a automatic reply or a reply followup from a technician. would be handy if the auto replies got a different color other than the replies from technicians. thanks hmcollege
More features in the Reporting
I need more features in the Reporting. Is it possible to generate reports using Excel or Crystal report, so I can execute more report analysis. Best regards, Marc Huybrechts
Seperate default requester templates for departments/groups
Hello, is there a way to assign a different default requester form for other departments/groups ? as far as i can tell there is only 1 global default template to use for all departments/sites/groups. thanks hmcollege
Possibility to remove details from request view
Hello, I'm still exploring all the functionalities of SDP and I've yet to find a way to customize the request view so that technicians don't see all information related to a ticket? For some support teams it might be vary redundant with information on what template was used, mode etc... So, is there a nice and quick way to change what fields appear in the request view? Maybe a basic setting I've missed, maybe some change needed in the archive, maybe there's an open suggestion on the roadmap page?
Request - News item or welcome message on login screen
Feature request: As an admin, I'd like to be able to post a short message on the Dashboard of everyone who logs in. This short message might say "Lots of new Solutions are now available" or "Helpdesk will be unavailable from 3pm-4pm" - that sort of thing. Just a short piece of information that I could easily enter and that everyone would see. What do you think?
selfservice portal - activating/deactivating
I see under the admin tab where to choose selfservice settings but where can you turn selfservice off and on? SD plus 7506
Cannot login to Service desk 7.5
I have Upgraded to V7.5 ran this with no issues for a few days, so i ran a Asset Scan - which seemed to work I logged out and back in again, finding that i could not log into the service desk. Other people have been complaining also. One tech was able to log in, So with his account, i reset my technical details - and tried again, still not working I then deleted my account, and ran an AD Scan to get my userid back in as a requestor. I noticed i had to reset the AD Details, finally allowing me to
Purchase Orders
Dear Supporters, I have another problem, the problem is when we start to use the system for the purchasing department process in our company they asked that if we can add a field in the PO item list which the unit of the quantity for example PCS, CTN "Cartons", Mtr or liter and I found out the format of the PO can not be changed, please advice Regards
how to create default request form for other departments
hello, we are running the latest SDP build and i've created 3 sites and a few groups and departments. I've create a new technician for department x. Now when i logon as that technician and create a new request i get the default request form that is used by all technicians. Can i create a default requester form for specific technicians or departments ? so that not all technicians get the same default requester form ? thanks
Assets Report - By Workstation TYPE
Hello, Workstation type is wonderful, I can see it on all the views in Asset Management. But, if I want to run a report to show me all Laptops... I cannot. Not a field in the table. Does it exists somewhere ?? Can I run and update Workstations Types in Asset Management in SD ? I have laptops, workstations, server, thinclients, mobile devices. Any help would be appreciated..!!!
Cannot login to Service desk after Asset Scan
I have Upgraded to V7.5 ran this with no issues for a few days, so i ran a Asset Scan - which seemed to work I logged out and back in again, finding that i could not log into the service desk. Other people have been complaining also. One tech was able to log in, So with his account, i reset my technical details - and tried again, still not working I then deleted my account, and ran an AD Scan to get my userid back in as a requestor. I noticed i had to reset the AD Details, finally allowing me to
Error Occurred while deleting product.
I looked through the forum and found some issues that were similar to this but found none with a real solution. When I try to delete a product I receive an error. There is nothing associated with this product as far as I can tell. FAILURE :Error occurred while deleting product. Please report the problem to the system administrator, with the Error Code - 1,237,818,628,801.
SD Plus on SQL Server
Hi there, We are about to install SD Plus in our organization, and I was just wondering.... If I choose to install on an MS SQL Server instead of the build in MySQL that comes with the product, will I loose any functionality? E.g. not be able to backup, integrate with OpManager, etc.? Thanks in advance, Rasmus
Exchange SMTP support
I am having a problem with forewarding the helpdesk requests through exchange to an outside address. What we do is create a contact the has teh smtp email address. I.E. Administrator@yourdomain.com we then foreward the person mail to the contac as well as the exchange mailbox. this works for everything EXCEPT service desk. When I put in a ticket abotu it I was told that you do not support exchange funtionality. I almost fell out of my chair laughing. You seriously dont support exchange? Thats like
"the selected service pack is allready installed"
Hello, A few months ago Adventnet did a rollback to an older version for us because at the time we had problems upgrading to version 7.5. Now, adventnet analyzed our logfiles and discovered where it went wrong, we did some adjustments that adventnet recommended to do prior to updating. Now ( yes a few months later ) i'm trying to follow the upgrade procedure again by upgrading to the next build( current 7021 next build 7022 ) for us in order to do the upgrade to v.7.5 again. Now when i try to do
Datamodel
Hello, I have searched intense on this forums and besides some good discussions about relations etc. it seems there is no link to a datamodel description of ServicedeskPlus? The option to get a part of the datamodel from within the report screen is nice but seems to be only a part of all tables? Is a good description available? Kind regards, Barry Sakkers
Remote Control Option in Asset Management
Hi There is remote control option in Asset Management, whenever I try it says Installing Agent Controller or viewer and after sometimes it says "FAILURE :Problem while connecting Workstation. Please report the problem to the system administrator, with the Error Code - 1,236,100,967,700." SD+ version 7.5.0 Any solution???????? :?:
Single Technican having problems with searches.
We're running into a problem since upgrading to build 7504 where a single technician in the system is having problems with Searches. When he types something into the Search field on the sidebar with Requests selected in the drop down, and hits Enter, and doesn't return results or give an error. In the status bar it does show "handle Response called.http://cayycwpsdk01v.worleyparsons.com:8080/framework/html/blank.html". He has tried this from multiple computers and browsers. If we delete him as a
Deleted the local administrator
Hi, I have only one administrator and deleted this administrator how can I change any user to be administrator so I can login to the system?? help me plz
Cannot Register on RoadMap Website
i cannot get past Step 2 in the registration process on the roadmap website. The image with the security code does not load. I've tried numerous browsers. Is this broken? Thanks
Accidentally deleted Local Administrator
HI, Accidentally deleted local Administrator this is the only user having admin privileges I can login to the system as arequester but not Administrator Help me please
Notes in requests
Is there any way of getting the notes to appear in the conversations area in time order...
Allow Manager to see requests in more than one department
currently you can only allow a manager to view the requests in one department. that model does not exist in all company's or organizations. it would be great if we could have the ability to allow a manager to see the request in multiple departments without having to make them a technician. this person will only need to see and possibly comment on those requests in the department(s) he is assigned to . Making him a technician is a waist of money
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