SDP Slow, time-outs, service fails
Hello,
We use SDP on a Windows Server 2003 running in an VMware cluster enviroment (10 technicians) have always had a few stability issues where he had to restart the SDP service or entire server after a period of time (2 or 3 months).
However, since the upgrade to 6001 it got dramatic after the upgrade to 6002 things improved. But at the moment we have to restart the server daily to keep SDP operational. We are experiencing very long wait times to load pages and save requests, in ever more frequent cases it times-out and you have to start all over again.
The SDP service crashes frequently although not nearly as frequent as with 6001.
After editing a request it often occurs that when you get send back to the view request screen you only see the tabs and side menu but the center page displays a string of incomplete HTML coding or a few weird symbols. I will try making a screenshot of it.
The eventlogs on the server show the following events:
##
Event Type: Warning
Event Source: MySQL
Event Category: None
Event ID: 100
Date: 3-4-2007
Time: 9:48:51
User: N/A
Computer: FZSHLP01
Description:
Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them
For more information, see Help and Support Center at http://www.mysql.com.
##
Event Type: Error
Event Source: servicedesk
Event Category: wrapper
Event ID: 100
Date: 4-4-2007
Time: 9:21:24
User: N/A
Computer: FZSHLP01
Description:
There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up.
##
Event Type: Error
Event Source: servicedesk
Event Category: wrapper
Event ID: 100
Date: 4-4-2007
Time: 9:21:24
User: N/A
Computer: FZSHLP01
Description:
There may be a configuration problem: please check the logs.
##
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 4-4-2007
Time: 9:31:32
User: N/A
Computer: FZSHLP01
Description:
The ManageEngine ServiceDesk Plus service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
##
Are there more SDP users that are experiencing similar things? And does anyone have a clue on how to fix them?
Best Regards,
Erik Rietveld
Flevoziekenhuis
We use SDP on a Windows Server 2003 running in an VMware cluster enviroment (10 technicians) have always had a few stability issues where he had to restart the SDP service or entire server after a period of time (2 or 3 months).
However, since the upgrade to 6001 it got dramatic after the upgrade to 6002 things improved. But at the moment we have to restart the server daily to keep SDP operational. We are experiencing very long wait times to load pages and save requests, in ever more frequent cases it times-out and you have to start all over again.
The SDP service crashes frequently although not nearly as frequent as with 6001.
After editing a request it often occurs that when you get send back to the view request screen you only see the tabs and side menu but the center page displays a string of incomplete HTML coding or a few weird symbols. I will try making a screenshot of it.
The eventlogs on the server show the following events:
##
Event Type: Warning
Event Source: MySQL
Event Category: None
Event ID: 100
Date: 3-4-2007
Time: 9:48:51
User: N/A
Computer: FZSHLP01
Description:
Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them
For more information, see Help and Support Center at http://www.mysql.com.
##
Event Type: Error
Event Source: servicedesk
Event Category: wrapper
Event ID: 100
Date: 4-4-2007
Time: 9:21:24
User: N/A
Computer: FZSHLP01
Description:
There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up.
##
Event Type: Error
Event Source: servicedesk
Event Category: wrapper
Event ID: 100
Date: 4-4-2007
Time: 9:21:24
User: N/A
Computer: FZSHLP01
Description:
There may be a configuration problem: please check the logs.
##
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 4-4-2007
Time: 9:31:32
User: N/A
Computer: FZSHLP01
Description:
The ManageEngine ServiceDesk Plus service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
##
Are there more SDP users that are experiencing similar things? And does anyone have a clue on how to fix them?
Best Regards,
Erik Rietveld
Flevoziekenhuis