Resource Name : no_computer_name
Every day apper computers with Resource Name : no_computer_name . Why is that? how to solve it?
PO status change
Hi, I don’t know if this is the right case. Every time when we update something in Remarks and Terms for an approved PO, the PO status changes to ‘Pending Approval’ and we need to re-approve it. Is there any way to get rid of this? We need to update some information in Remarks and Terms after the PO is ordered. If there is no way to change this, we may need to modify our purchasing process… Best Regards, Nicole
Creating Custom Request View causes Tomcat Error
Since I was directed here from another thread in SupportCenter Plus, I create the same topic here. A few days ago one of our technician received a problem when creating custom views.The error message reads HTTP Status 500. He can´t create or edit any custom views, we tried deleting all views created by him but that didn't help. Everybody else can create and edit views just fine. Is there a solution to this problem? Version: 8.1.0 Build 8121
New Asset Product Type Symbol
Hi, We have added a number of new product type categories within SDP. A generic symbol is assigned to these and does not look very good when viewed in the CMDB (especially when multiple ones exist). Is there any way of changing this symbol?
Email Undeliverable Loop
Hi, We have come across a problem where a technician has left the company, subsequently had there email account deleted and the SDP account suspended. A requester has re-emailed into SDP opening the call that was assigned to the technician that left; SDP then tried to send an email notification to the technician and had an 'Undeliverable' bounce back. SDP got caught into a loop of emailing the technician and receiving undeliverable every minute for several days. I only noticed this by chance; could
About the icon of URL
Hi, Is it possible to change the icon showed in the URL? If it is possible, how can we do it? Regards.
SDP performance analysis
SDP build 8210, and other builds before that, have periodically been very slow when sending emails (conversations), adding notes, closing requests, assigning categories, etc. Where should I start troubleshooting this? What statistics, queries or log files will be useful? Do you have general tips on improving performance? We have just over 26,000 incidents. Under 200 each of problems, changes and solutions.
Ticket management - calendar intigration
Hi, The ability to forward a ticket to a calendar as an appointment. This would provide better management of remote techs that are accessible only by smart phone. I can forward from within the ticket and keep all notes etc in one spot. I could also send to the tech and the manager so that there was redundancy ...
Date format
How do I change the date format to MM/DD/YYY, in ServiceDeskPlus?
Request Print Preview is missing Work Log descriptions
We recently upgraded from 8.1 to 8203 and found out that the Requests print preview function is now missing the Work Log descriptions. We rely on this feature to produce written proofs for SOX auditors, and really need to provide complete information on given requests. How can we include the Worklogs descriptions in print preview? Also, is there any way to show the complete Work Log descriptions in listview at the bottom of the "Tasks" tab? It would make the reading much more efficient.
SMPP support for SMS
Do you have SMPP support for SMS? or only SMTP box for SMS?
E-Mail Reply's to a Request
Its there a way to have SDP remove extra conversation history in replys by removing or hiding anything that appears below a particular string? If there is any back and fourth via email the content can get pretty messy.
Manuales para administrador
Buen día. Tengo en la empresa la versión 7.0.1 de ManageEngine, recién me asignaron como administrador de la herramienta pero no se me proporciono un manual de usuario. algunas actividades las puedo realizar sin ningún problema pero ahora se me pide la "configuración de entrada de tiempo" requiero de alguna explicación y/o ejemplos para realizar dicha operación. Me ayudaran mucho con el apoyo. Saludos
Autocomplete E-mails id(s) To Notify
Hi, I have a question. When I am going to create a request, there is a box "E-mail Id(s) To Notify" I would like this box will autocomplete with information from directory active. Is this possible? Many Thanks, Regards.
SDP WEB
SDP does not run under IIS.. at least if I go to IIS on my SDP Windows 2K3 server it is not there .. and I don't see any Apache services running .. what WEB engine does SDP use ... anybody know?
Report run into a problem
Trying to run a report, first time SDP generate every report, the next try - gets error: Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com net.sf.jasperreports.engine.JRException: javax.imageio.IIOException: Error reading PNG metadata at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:62) at net.sf.jasperreports.engine.util.JRImageLoader.loadImage(JRImageLoader.java:274)
How to perform a bulk update of Assets and Requester site information
I currently have multiple sites (duplicates) that should be consolidated into one. How can I update the site information for each asset and requester without the need to update each individually? The new site is not visible to the technicians.
Upgrade consistently fails to upgrade from build 8206 to 8208
Hello guys, Never had issues with this before, since Postgres a bit more tricky it seems though... I already have succesfully restored a 8206 build because it would not start anymore after i tried to upgrade it from 8206 to 8208. So the newly installed 8206, including restored data works superb, but: When i try to upgrade this newly installed build 8206 to 8208 with UpgradeManager.bat, it consistently fails with 'Upgrade Failed' with a link to a restore procedure which i already did previously.
Report Request - all assetts assigned to users
im looking for a report that shows all the assetts that are assigned to users if a users leaves the company i would like to run a report which shows the assetts mobile phone laptops desktop docking station etc that they have assigned to them thanks Russ
Tools menu
It might be nice to have a tools set (like in OpManager) on the asset page, maybe on it's own tab or from the dropdown list to be able to web into an asset like you can with workstations under the remote control tab. This could be handy for items like printers, switches, etc. that have a web interface to them for management.
Getting error "trying to start postgresql" failed when starting up SD on linux
We installed free edition of ServiceDesk plus on linux, and when running sh run.sh, we are getting the error "trying to start postgresql failed". When we check in the service postgresql status, it shows as running. Please help. Regards
Login with same name already exists
I've added a technician and deleted it. Now I want to re-create the same technician. I can add all the details but not the login details. It's giving me the error above. This login isn also not found in requestors list. Where to find the login details and remove it? or How to resolve this issue? Please help
Wake on LAN
Is a WOL tool going to be available in ServiceDesk Plus (for workstations), or is that something that is only available in Desktop Central? Thanks.
iOS SDP push
Hello. When iOS SDP will get push notifications?!
Query Regarding Number of Calls Logged
Hi, If 5 calls are logged separately within the SDP system and are then merged into one single call Does the total number of calls reported to be logged total 5? When they are merged into 1 call and then closed, does this just report the 1 of the 5 calls are closed? Thanks Andrew
Disable non-technicians (requesters) from logging in
Hi, Does anyone know if it's possible to disable non-technicians (requesters) from logging into ServiceDesk Plus? Thanks in advance, Steve
HTTP Status 500 -
Dears Please help me on the following error: The server encountered an internal error () that prevented it from fulfilling this request. Regards Badai
Replies to Ticket Report
Is there a way to query tickets to get a report of the replies that are sent under by the technician? I would also need to be able to specify a technician.
asset management for non it components & agent instalation
i would ask you about asset management for non it components how to discover them automatically in ServiceDesk Plus, and search how to install agent on all workstation using script or domain controller.
Error HTTP Status 500
At the time of updating the status of an application in the servicedesk, throws me this error. HTTP Status 500 Error message description: The server encountered an internal error () That it prevented us from fulfing this Request
delete departments
hello multiple departments showed up the default settings, what can cause this issue? and how can i delete them cause they all greyed out when i tried to thank you
standalone audit
hello i traveled to an office and made a scan through the ae_scan.bvs and collected the xml files and when i returned back to our home office and tried to import them to the SDP i got the error "problem while importing the scanned xml file" i need an urgent solution for this problem
SDP Dashboard Customization
I would love to see some more customization on the Dashboard of SDP. Something that would be especially useful is simply being able to filter the dashboard by Group as opposed to Site, or in addition to site. If you can change this to Filter by Group so I can monitor how our specific Service Desk group is doing, that would be very useful. Thanks, Jeff
Asset Description
Since there is not a lot of room in the asset (product) field for a big description of the item, it might be nice if you could do a "mouse-over" or HTML "ALT" tag type of event, so when you put the mouse on the asset itself, it would pop-up a window that contains the comments field from the asset management - product list window. This way you could see a lot of information about the product without having to jump around to different screens and jump back.
need the date and time and IP address received or filled automatically
I've created a incident form that requesters must be fill when him/her has problem. but I need the date and time and IP address received or filled automatically inside this the form, and does not need to fill by requester. Regards, Mahdi
auto assign owner
hello when i use the auto assign feature for workstations and add a suggested user in the required field, this user gets added in the requester although it is already there, any solution for this problem
Acknowledge requester by e-mail when the request is updated
I'm using this setting "Acknowledge requester by e-mail when the request is updated." But every time I change setting of request made from email, the requester gets notified! So after some update, SD send 4-5 updates to requester ;(( Can you group some settings that SD could think it's the only one update. You can group this settings in one - impact, urgency, category\sub\item, request type. Or just make a SAVE button
Merge Duplicate Requesters
Is there such a feature? I searched the forums and found only years-old topics suggesting that the function isn't built into the system, but has this changed recently? For example, we may have one staff member called Joe Bloggs. On the system he may be registered as "Joe Bloggs", then accidentally registered again as "Joe Blogs". Would be really useful to merge such examples, as cases end up split across the different duplicates and therefore difficult to search for. Regards, Robert
new custom view
Hi, im having trouble creating a new custom view. i would like to set a site specific view however the site list is empty i chose Site > Is> then choose and the site list is blank. any one have any ideas
servicedesk server wont start
hi, we have a servicedesk licence and i want to have the application running on a different desktop. so i installed the application, but starting the server hangs on "starting application layer".
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