PieChart Report not working
Good morning, to take a report with the field PieChart overdue the graph not being displayed correctly. Only show = true overdue. If you choose Bar chart works.
Incident/Service Catalogue Groups
Howdie All I am new to service desk plus and encountered a rather frustrating issue. I have compiled a list of categories and built a service catalogue but need to assign these to groups. My company plans to use service desk plus as a MI tool with multiple departments similar to a IT company with multiple departments. I need to assign particular requests to different groups although I have set up Support groups and User groups I am still unable to do so. I believe the answer lies in a group template
Limited text size in Solutions Module
Hi Folks, The solutions module in SDP 8.2 is extensively used by us and recently we observed a small limitation where if the text size is around 8500 then SDP cuts somewhere between 6000-7000 string length. Is there any work around for this? Thanks
IPhone app
A few issues, in the iPhone app version 2.0.2 1. The Work Log does not insert a date, if I run reports based on work log dates these are missed. 2. There is no way to close a ticket with any modified closure status (we use closed - Maint and closed - Support)
This remote server data is not supported to import in the current central server
Dear All, We are using Manage Engine Service Desk Plus 8.1.0 Build 8121 and Asset Explorer 5.6.0 Build 5614 as Remote AE Server on Site. After we scan on our site and try to "export and push data to central Server" We have an error notification like this Problem in exporting and pushing data to central server. Authentication failed while trying to login in to central server with the credentials provided. Then we try to export data to get a zip file. When we try to import the zip file at our Service
Business Rule
Hi I use The Business Rules to assign a Technician automatically. The business rule doesn´t work when a I use the "templates categorie" options. Regards, Juan Torres
Technicians logging requests
Hi, Why can't technicians log requests in their own name - Is there somewhere I need to enable/disable an option to allow this. Just upgraded to latest version. Thanks Eithne
Report based on requester
Hi How can we get a report based on requesters, basically we want to send auto emails every month to the requesters with the status on there incidents and services request. Is it possible to generate the auto emails, and shoot emails.
ServiceDesk+ Local Authentication Can't login
Using ServiceDesk+ v8.2. I imported users from Active Directory and made myself a technician with SiteSDAdmin rights. I disabled local authentication and now I cannot login to SD+. My personal technician account will not login with AD credentials. I doesn't give me an option for my AD domain.
Service Help Desk and Zoho CRM
Hi All, I was wondering if anyone is using the Service Help Desk AND the ZOHO CRM - and if so, can they be linked? Thanks. Rob
Troubles to register service request SDP
Hi everybody. I expect somebody can help me. i´ve been using a free version of servicedesk plus with database mysql and i had not had troubles for the registration of tickets but three weeks ago servicedesk began to fail. When someone register a new ticket the application is locked as if you were saving the informatio so we need changing of tab to request and there it appear the ticket with all content. We think maybe could be necessary update the application then we did it. It has actually the
Use Arabic Languge with English sentenc in web interface
Hi i need to use right to left view in servicedesk plas so i change "Display Language" to arabic but i would like to use english sentence to all web interface sentences, so first need to translate all arabic sentence to english sentence that need big time and aslo i do not understand many of arabic sentence. i ask that is there any way like to copy and paste any file related to this topic or no? Regards, Mahdi
HP Procurve Switch monitoring
Hi, I am trying to monitoring the hp procurve switch through snmp oid. I tried in internet i can't get much information.so please can you share me what are the metrics can we monitor with related oid mibs. It will be very useful. Thanks/regards surendar
I cannot edit the leased asset notification message.
I would like to be able to edit the leased asset notification message sent to requester. The message as-is is not formatted very nicely, and there are multiple spacing issues. If there is not an option to edit this from the admin panel, where might i be able to edit it in the database? I have attached a screen shot below
Is there a way for a task update to notify a PROJECT owner?
currently, it looks like if I want that, it has to be a milestone? OR is that what this is supposed to do? Associated Entity Notifications (Requests, Problems, Change, Project, Milestones) E-mail the associated entity owner when a task is closed
View for a day
Good afternoon, We are trying to setup a new view in ServiceDesk Plus (version 8.1.0 Build 8125) which will only show requests that have been raised today. While we can setup a view that shows this, it needs to be updated each day as it is tied to a specific date rather than 'today' which doesn't update the date. Is it possible to have a view that updates the date to today automatically? I realise that this can be done as a report but we really would like to have view to fit in with some new
In solution tab add attachment(s)
In solution tab need to add an opportunity to add attachment(s) thanks
windows firewall local desktop settings
hi, i have servicedesk installed but can only run it under local administrator. with a windows account i can't. i get messages that items can not be found. i guess it is windows firewall which is set by network policies. can you give me a list of items/programs that have to be added to the allowed items of the windows firewall on the desktop ? thank you ! kind regards, bernadet.
ServiceDesk Plus Tips and Tricks on Change Management - Best Practices Webinar
Presenter: Arvind Parthiban,Technical Advisor & Marketing Manager for ManageEngine ITSM Products Date: Tuesday, October 1st, 2013 Time: 11:00 AM PST | 2:00 PM EDT | 11:30 PM IST Duration: 45 Minutes Register Here We all know that change is the only constant thing! Every organization has had its share of success and failure stories while implementing change management. It’s not enough to understand the change implementation challenges that pertain to a particular environment. but also understanding
Linux server migration
Has anyone had any experience migrating their existing SDP data over to a new install using Linux servers? I've been able to install the software on the new server and can bring up the initial logon page and log in as administrator/administrator so I know the server is working in that regard. However, once I restore a good backup from my existing server I am no longer able to start the new server using run.sh it fails at the point of AdventNet ServiceDesk [FAILED] I then ran the setcommonenv.sh
Problem servie desk no star.
Hello, I need help. I install the SDP and no runnig. See image. What the reasons error????
Trouble - Import Requesters from Active Directory
I want to make an import users from active directory, but I do not see the complexity of the AD Credentials, by which I want to make importing data are correct (I checked)
Lots of suggestions
We would like to be added to early releases, and beta testing for Service Desk Plus. Here are a few things that we are suggesting as improvements based on our experience with this and other products. 1. When replying to an incident or request, provide the option to change the status in the same screen. This will eliminate another step. 2. In the iPhone app, have a way for it to distinguish from the main screen the difference between an incident assigned to the tech, and unassigned. It’s hard to tell
Postgres.exe using 100% CPU
Hi All, We've recently discovered that Postgres.exe has begun using 100% CPU. If we restart the ServiceDesk service, CPU usage drops down to a normal 20% average, then suddenly jumps to 100% at random and stays there. We don't have any custom scheduled tasks configured that may trigger this event. I've had a look at the serverout logs but I cant find anything that may be useful to us. What I am seeing a lot of in the serverout logs is this: [08:51:42:103]|[09-13-2013]|[com.adventnet.servicedesk.asset.util.AssetUtil]|[INFO]|[21]|:
Workstation Scan: software uninstalled and reinstalled every scan
Hi, I have problem with some workstation (agent 1.0.12), looks like it's only related with IBM webSphere Application Server and MyEclipse Blue. Scan 1: uninstall of both application Scan 2: installation of both application Scan 3: unsinstallation of both application Scan 4: installation of both application and so on (see image below). Can someone help me with this issue.
Feedback's on Project Management module
Please post your comments and feedback's on the new Project Management module. Maljeev SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
Assets and Licenses
Hi - I'm wondering if anyone else might have dealt with this issue and successfully resolved it. I'm working in ServiceDesk Plus, ver 8.0.0, and I came across a purchase order (PO) that had been delivered. It was marked "Approved" and when I went in to change the status to "Items Received" so I could close it, the system gave me an error message that reads: "Failed to receive 1 Item(s) as the Max Number of IT Assets exceeds the license" When I looked at the Assets Tab and clicked on the link
No notifications to technicians that are assigned during a request edit.
Hi I am trying to find out why technicians do not get a notification about being assigned a request. It appears that if the "Assign" button is used, the notification works fine. But if the technician is assigned during the editing of the request, then they do not get a notification. SDP 8.2.0 Build 8203 Dave
Preventing technicians from using onhold
Hello, since there s'no mechanism in SDP to force the technician to add a comment for his action like a request status change we've decided to prevent them use the onhold status. In Roles management i disabled the check box Modify Due By and Allow stop timer, the overdue requests OnHold became Open with no possibility to make them OnHold again(for this role), but they still can set OnHold on non-overdue requests. Is there a way to prevent this status to be used at all or for some roles?
chrome and incident/service catalog template
hi, anyone having issue with chrome while trying to click on any service catalog template? since last update 8.2 8202, when user want to issue service request and he try to click on any of the templates available, the templates links disappeared, by going to service catalog and try to click on any template there, nothing clickable! anyone having same issue? best regards,
custom report for current asset value
Looking for a little help creating a report every month to see the asset name, asset tag, current state initial cost, current value and reaming life any help would be great
System Log entries
I recall there is a feature to limit the number of days log entries are kept in the errorlog table. Can you refresh where that is? Also, I know there are entries outside the limit - I have stuff showing back to 12/2012 in there.
Deleted Technician - Cannot Delete his Private Reports
I had a user that used to run an "unassigned workstation" report that he created and marked private. Now when the report runs a ticket is opened stating: Deliverable: Unassigned workstations - The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address. Is there a way to access this private report and delete it? Thank you in advance. Sandra
firefox and attachment
On firefox (ver 18.0.1) the button Attach doesn't works
Dept Head Approval
Hi, When we create a Service Request, we can set an approver. We have a variable $DEPT_HEAD$ set. When the Department Head raises an Service Request, an e-mail of the Approval is sent to him. Is possible to make the approval automatically when the Department Head rasies the Request? Regards
SLA Violations not working as expected
We have a number of unassigned requests in our queue at present, some of which are out of their response/SLA times. Whilst the system seems to reflect the fact they have gone over their response time (i.e. notifications are sent to technicians and the symbol is displayed on the main requests screen), the SLA violated requests do not reflect that. Does anyone have any thoughts? Many Thanks Darren
How can I pass a href link through Rest API ?
Hello I'm get problem with passing a href link through Rest API. I want to create link to callback function and get problem with passing link. My API request (send throuth PHP curl script): TECHNICIAN_KEY=5..F&OPERATION_NAME=ADD_REQUEST&INPUT_DATA=<?xml version=\"1.0\" enco <Operation> <Details> <requester>test_user</requester> <subject>Request Subject</subject> <description> <a href=\"http://server1?callbackFunc\" target=\"_blank\">callback link</a> </description> <level>Tier 1</level> <REQUESTTYPE>Incident</REQUESTTYPE>
Turn Request/Ticket into a Project
Is there a way to convert a request/ticket into a project without having to just make a project from scratch and copying the information from the request/ticket? Under actions I see there is category to convert Incident to Service but not sure if selecting that what happens exactly.
Cannot change previous Purchase (PO) once at 8207
Hi, I'm currently at 8207 (in DEV) and all the PO created in 8127, I'm not able to use the save button. Please help
Does anyone know how to get performace stats of calls into a different website using HTML?
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