I did a network scan to scan a printer. The scan went through OK but the printer is stil not listed in IT Assets under Printers. It is also not under any other category\ CI Type.

 

However, I can find the printer with the search if I Search: In Asset.

In the initial search result view the CI Type -field is emphty, but when I click and open the item, CI Type is Printer.

 

What could be the problem here? The printer should be listed under IT Assets > Printers.

 

Did the scan with:

Asset > Printers > New Scan

o Local Credentials, Device Type: Other devices with Community String.

 

Software: ServiceDesk Plus

Version: Enterprise (Trial), 8.1.0 Build 8126

Database:  MS SQL 2008 R2 Express

 

Regards

 

lakend