Cannot Convert Postgresql to MSSQL
I have followed these instructions, and cannot convert my Postgresql to MSSQL: https://forums.manageengine.com/topic/migrate-postgresql-to-ms-sql At step 6, i get this: "Are you restoring this data in Production Build" I click yes, and it fails. I've attached the restore log file. Any ideas?
Close the Task
hi, The technician failed to close the task when the change passed Implementation Stage. I can set "Associated tasks should be completed" in the "change closure rules", but it checked in the Closing Stage. Can I set the role to check when the technician click the complete in the Implementation Stage?
IDEA: Preventive maintenance should be given to technician with no admin role
Hello, it's a bit sad the preventive maintenance is only available in the admin panel, a simple technician should have access to create it (maybe with some limitation) but right now it cannot be delegated to a trust technician. i'm in the case where a specific non IT group has a lot of preventive maintenance to do, but there's no way i would give them access to the admin rights :/ regards
How to set a specific time for Active Directory import schedule
When setting the AD import schedule the time of import appears to be set to be equal to the time you saves the setting. I would like to change the import to run during the night, is there a way to set the time of the schedule manually? or am I forced to hit the save button at some unsociable hour in the night!?! Thanks All.
Access Group On Assets
Hi Dears Is there any way to create access group to some type of assets ? i want to create access group to some type of my assets. for example i need to give access to some special assets like Camera.another technicians shouldnt see some type. how i can have this? Thanx
Wish to customize my login screen
Hi, I would like to customize my login screen for SDP web interface and was wondering what files do I need to change to make this happen? Thanks for your time. rsnellman
ServiceDesk Plus 9107 Released
Dear Users, SDP 9107 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9107 SDF-59913 : Additional Fields can be configured as 'common' for both incident and service requests. Issues Fixed in 9107 SD-60694 : Issue with request description, when simultaneous 'edit' operation is done on a request. SD-54731 : Issue in attaching files with same name for a request. SD-60251 : Admin -> Support Groups -> Associated
Scanning a bar code into Assets for Asset Management
In the process of setting up using the Assets section of Service Desk plus for asset life cycle. Would like to know if I have asset tag with a bar code on it, will I be able to scan this into Assets? If so can I get some assistance on how to do it? Thanks
ServiceDesk Plus reports wrong license key for Windows 8 and Windows 2012, does not detect the license key for Office 2013
ServiceDesk Plus is not able to properly detect the license keys of the new generation of Microsoft software , including: Windows 8 , Windows 8.1 , Windows 2012, Windows 2012 R2, Office 2013 . This serious deficiency has been repeatedly reported to Zoho and the answer has always been " is Microsoft's fault that changed the method of management of license keys " This will be true , but the competing products are perfectly able to correctly detect the codes. The advertising ServiceDesk Plus reports
Print Request with Tasks
Is there not a way to print out a request with the task list included?
AD Excludes on Import
Hello, Is there anyway you can exclude AD accounts from import based on a AD field entry. For example if I had a field on an AD account with the entry SERVER ACCOUNT, is there anywhere I can configure to exclude this account from the import? This has been possible in other systems I've used. Thanks Lisa
9107 Migrating from Windows Server 2003R2 to Windows Server 2012R2
Hello! I had ME SDP 9107 (32bit) (PostgreSQL version) runned on the Windows Server 2003R2 SP2 x64 server.The server broke, but the backup stayed. I tried to restore backup on a new Windows Server 2012R2 server with no result... Restoring was stop at once after the beginning. I tried 32 and 64 version of ME SDP 9107. Then I tried to install ME SDP 9107 on a VM with Windows 7 (32bit) and the backup restored successful without problems. Is there any restrictions for a migration from an old Windows
Resource field options
Hello, We are making some templates but we are restricted in the design by ManageEngine (ServiceDesk Plus). The problem is we cannot make fields mandatory in the "Resource"-field. Also the type-set of fields is different, we would like to add a date and time field. Are we overlooking something? I've searched the forum and found some old topics about the mandatory function, but no recent so I'm interested when this function will be available. Greets Steven
Ability to take different actions as notes
Hello, Currently you can only add a note or worklog to a call, other systems I have used provide the ability to add notes/actions to a call history that are distinctive in their use. For example, Customer Response, Supplier Response, Configuration, Customer Escalation, Awaiting Customer Response. The ability to do this makes reading the call history a hell out a lot easier, and also allows the ability to report on the different actions taken i.e. how many escalations have been received. It would
Create Notes from a Worklog
I'd like to be able to automatically create a note from a worklog entry. It's important to track both time and the actions taken by a technician as a distinct entry with a timestamp. The worklog presently tracks the time, and the note displays a note about the actions to other techs working on the issue. How about adding a checkbox that would add a note based on the information typed into the worklog?
Request Conversation - Pressing cancel on reply still sends
We are currently on version 9.1 Build 9101 and I noticed this morning that if I start a reply to a Request but then press the Cancel button, the email that I started typing still sends to the Requester. If you use the close (X) button on the Window, it does not send.
Scheduled AD/LDAP import
Hi, I would like to raise an issue regarding the scheduled ad/ldap import. I am trying to set a schedule but it seems I cannot save it when I click on the Save Schedule button. Please help. Thanks, Geraldine
Error when running changedb.bat for an additional Service Desk server.
We have several Service Desk servers that we run that are all independent of each other but all point to one MSSQL database. I have set several up and have not come across this issue before. When setting up a new one today, when I get to the part to run the changedb.bat script and I input all of the correct settings, run a test and the test connection works just fine. I go to click save and this error comes up, "You cannot configure this database server because the database server is compatible
Variable translation
Hi, I'm trying to use the $RequestAge variable in the requester notification 'E-mail user when a request is resolved'. My problem is that my site is prepared for spanish-speaking users and all notifications are translated and mostly all variables that I use are simple data (number, dates, names) except this one that is a phrase ("This Request will automatically close after 1 days."). Is there any way that I could edit this variable value or I am forced to use it only in english? Thanks for all your
Notification Rules: acknowledge requester by e-mail when a new request is received - template per tech group?
Hi there, Ideally I would like to have a different template in use for different groups in Servicedesk e.g. mail is sent to techgroupa@xxx.com which routes into servicedesk@xxx.com business rules move the request to technician group 'techgroupa' requester receives acknowledgement email, with template 'techgroupa' mail is sent to techgroupb@xxx.com which routes into servicedesk@xxx.com business rules move the request to technician group 'techgroupb' requester receives acknowledgement email, with
Service Desk
Hi, Does ServiceDesk allow high availability design? Our SD server has been crashing 3 to 4 times in a month so while we fix the issue, we also want to setup HA. Thanks, Tae
Email notification of new issue is not tied to original email
When I as customer send an email to ServriceDesk Plus about some new problem. The system replies to me with in a new email and issue number is assigned. But, this email is not a reply message, it looks like just a new message from the system. When I browse emails in my mailbox I have separate messages: original (my) and notification with issue number assigned. Is it possible and if it is, how to set up the ServiceDesk so it sends notification as reply-to original message.
Users can't add requests.
Dear Sir/Madam, Quite recently we have started using the ManageEngine ServiceDesk Plus (pro) module in our company. So far we're rather satisfied, some minor issues but nothing big. However there is one issue I cannot seem to resolve permanently. Some users (eventhough their accounts are no different from the other users, all user accounts have been imported from Active Directory) are unable to add requests. They can log in, create a request and fill in the required fields but as soon as they click
Can't Delete Duplicate Technician
I have a duplicate technician that I am trying to remove but I when I try and execute the command it doesn't work I have this message show up when I try and execute the command. delete from helpdeskcrew where technicianid=7527; Msg 208, Level 16, State 1, Line 1 Invalid object name 'helpdeskcrew'. What am I doing wrong? Any help will be appreciated
Requester's password
When user sending a request email to ServiceDesk, the requester is created automatically with username as sender's email address. What's the password to use for user sign on the site?
AD SSO
I have active directory setup. Single domain. Users Imported. Computer account created and password set on it. I've done all changes to IE to trusted sites and have changed User Authentication to Automatic Logon with current user name and password. I've tried settings under Local Intranet and Trusted Sites. When going to SDP it won't automatically logon users. It goes to logon screen. I'm not seeing any errors. What could be causing it to not automatically logon? Thanks...Jonathan
Generate Changes according to email?
Hi, Is there a way that we could have an email address created to allow changes to be recorded in Manage Engine? As far as I know, only requests can be generated according to the emails received. However, I'd like to know the answer from you as I have to explain this to my team. Best Regards, Nicole
Need report like this
TechName Total incidents Count Closed Within the day Closed Within 2 days Closed Within 3 days Closed More than 3 days Pending TechName Total Service Request Count Closed Within the day Closed Within 2 days Closed Within 3 days Closed More than 3 days Pending TechName Total Change Request Count Closed Within the day Closed Within 2 days Closed Within 3 days Closed More than 3 days Pending
Asset details in custom report
I have a service request containing asset details, where users can select hardware and other stuff. When I try to create a custom report of those requests, asset details is the only field missing in the gui. Can you provide an example for a query that contains asset details in a service request?
SQL query required to show list of OU's selected for an Active Directory import
We have a large number of OU's for lots of sites, and therefore lots of sub OU's where the users are held so the list is enumerated over serveral pages in ServiceDesk. We are rolling out ServiceDeskPlus to individual sites over a 3-6month period. Therefore when my initial AD import settings will be changing, which means I NEED to know is what OU's had been selected previously. Currently it only shows the Last selected. The ideal solution would be to store the import settings by date so that we
How to notify when license violated or expired?
Hi there, SDP build 9041 Is there a way to set notification to be sent when a software license is expired? Also if a license is violated, e.g. we have 3 license (allocated) but then someone installed another one on different computer. Thank you!
Converting Time Elapsed into Days
Hi, Can you please let me know how to convert time elapsed into days in sql server or any idea , Actually i want see avg days spent . One more question is how the time elapsed it calculated will be consider your office working hour from 8am to 5pm and excluding weekend , if you can you please send me sql query . Thank you, Sri
Reports location
Dears I need some information of where is de location in DB for the customs reports. I need migrate some and can`t fin in any place. Can helpme?
Jump to Desktop Central
After applying build 9109, the Jump To Desktop Central integration doesn't work. it just brings me back to SDP.
MSSQL database performance increase
Hi, I was doing some testing regarding performance and did a query to get non index and index fragmentation That in some tables was over 90% So I manually rebuilt the indexes on a test database and notices some performance gain So I got really curios and stopped the service backed up the ServiceDesk database and ran this sql query in MS sql Management Console and started the service again after it had finished I haven´t done any calculations but I think this is well over 30% performance gain for
Error - cannot set AssetState when calling Webservice (API Servlet)!
hi, I'm using the servlet API to adding an asset, everything works fine but the AssetState value doesn't set correctly. I want to set an asset to "In Use" state, but every time the webservice called, asset will be added in "In Store" state. what value should I send to the web service for this reason? (a string like 'In Use' or its value like 2) neither a number value (2) nor string value ('In Use') works correctly!! what should I do?? I'm using SoapUI , Simple html form (from ServiceDesk API Servlet)
VB script - ADD Request
I'm trying ADD a request by way VB, but i get an error on Line: 2 / Char: 9 . I'd count and the Caract refered is "As" on the manageengine sample. This is my script: Dim Test VBA fullUrl As String = "10.4.106.102:8080" & “/servlets/RequestServlet” Dim oWeb As New System.Net.WebClient() Dim Params As New NameValueCollection() Params.Add( “operation”, "ADD_REQUEST") Params.Add( “priority”, "High") Params.Add( “subject”, "Test VBA") Params.Add( “description”, "ADD request by way VBA") Params.Add( “category”,
Deleting a copy of a service template
I recently created a new service template and made a copy of that template. I cannot locate the template with my admin account to delete it since it is no longer needed. I can see the template with my test account that is a basic user, but not my admin account which should be able to see everything. Any ideas on how to find this so I can delete it?
Mailto Usage
Hello, Does anyone use Mailto scripts in any of the Reply Templates? I would like to use something similar to the below, so that the person receiving the email has two options and just selects option and sends reply without having to type anything. However whatever way I've done this it is not displaying correctly (as a hyperlink named Type 1) in the email and when you click the link it is dropping the description and not pulling through the RequestID from Manage Engine. <a href="mailto:test@test.co.uk?subject=$RequestID%20-%20Type%201&body=I%20would%20like%20to%20select%20Type%201%20under%20reference%$RequestID">Type
CMDB for workstation and user setups
Does anyone use the CMDB module to document individual user setups for PCs? I have a need to keep individual documents on each user and what drive mappings, Security Groups, applications, and other specific information they have. I was thinking on either a Parent CI of Drive Mappings, ODBC, etc. Then associate the user with those specific CIs within the container. Or would it be better to create a Parent CI called Workstation configuration, then create sub-CIs for each drive setting. Not sure
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