Copy extensive financial information between assets
I'm looking to copy purchase and operational cost information from one asset to 300+ additional assets of the same type, etc. Does anyone know if this is possible? I know I can copy the asset but then have to go back and update name, barcode, serial number, etc. I'm looking to just duplicate financial information. -Kevin
Purchase Requests and Approvals in Self Service
We require all users to have the ability to create Purchase Requests. We are currently using (request) tickets to do this. Can we please request that at least the Purchase Request form be published in Self Service so we do not have to purchase full license for over 1000 users? The ability to to approve these PRs via Self Service (or respond to email) would also be beneficial as there are over 200 managers in this organization and justifying 200+ full licenses just to approve PRs will not happen.
Assign ticket to group without email
Hey guys, is it possible to assign a ticket to a support group without group email? when yes, is it possible that only members in this support group can assign tickets to other members in this group? kind regards, steve
Test Server
Can I partition the production server, to setup a test environment, in order to prevent buying a separate server for the test environment.
Are we able to put hyperlink images in our email signature?
Hi Everyone, I'm new to the PitStop, and as the title says, I'm curious if adding a hyperlink images in our email signature is possible? I'm trying to add images on my signature that when "click" upon, it leads to a certain webpage, so far I can't seem to find a way to do so, your help will be much appreciated. Many Thanks
How can we notify an email user before holidays one day before?
I want to set holiday to the Service Desk System, then I want to send notification to them before holiday one day. How can we do this? Please detail all steps if possible, Thanks in advance.
How to access Manage Engine Service Desk Plus from Android Mobile App
Hello, I need a solution how to access Manage Engine Service Desk Plus from Android Mobile App. I have downloaded and installed Service Desk Plus mobile app for android, but i need recommendations how to properly configure it to access from android mobile. If you have some experience or suggestions with this issue please post here. Thanks in advance, George.
Role permissions for DC/SD integration
Hi, I have installed and setup SD and DC and have my technicians working between both - with everyone setup as admins in both. I have added a role to remove some access to SD modules but when I change the techs role off the admin role I lose the desktop central menu item in service desk. This happens even though the technician has admin access to DC (verified in DC and visible in the checkbox in SD technicians). Is there something I am missing? do they have to be SD admins to see this?
SSO for Linux and Apple OS
Our network hosts users with different Operating Systems; Single Sign On works perfectly for Microsoft OSs but has been failing for Linux and Apple machines. Does ServiceDesk Plus support SSO for multiple OSs; if not, is this a priority to develop in the future?
Can´t close ticket opened defaull request form
I´ve created multiple tickets successufly by importing through excel. But when i open the ticket and try to close it, nothing change. even when i change the ticket state to solved and press the button to save the change nothig change. the ticket state remain opened. Could you guys please help me on this issue?
Survey
I would like to add a comment box under each survey question. How can I do this?
How to access ManageEngine Service Desk Plus from Mobile App
Hello, I need a solution how to access Manage Engine Service Desk Plus from Android Mobile App. I have downloaded and installed Service Desk Plus mobile app for android, but i need recommendations how to properly configure it to access from android mobile. If you have some experience or suggestions with this issue please post here. Thanks in advance, George.
Notification to Technician of Requester update does not contain detail of the update (conversation)
We have notifications turned on to send an email to a technician whenever a requester updates their ticket. This is particularly helpful if we are away from our desk and can see the emails on our mobile devices. However, the notification does not contain the actual text detail of the update and instead gives us a link to the call which we cannot access from our mobiles. I have had a look through the available fields for the notification email, but there does not seem to be one that provides the
Open a ticket with an email
hi, i want to open a ticket with sending an email. mail server settings are successful. incoming outgoing etc. can you help me please? are there another settings which i have to make? regards. thanks.
S/MIME Support in ManageEngine
Dear Sir or Madam, the topic was already raised in 2013 by explanoit (https://forums.manageengine.com/topic/sign-notification-emails-s-mime). Regarding to your employee Raghuraman Balaraman this feature was planed to be implemented in "future releases". Now we have almost 2017... Can you give me an estimation when this very important feature will be available? Thx in advance my friends! With best greetings from Germany Alex
Request collaboration and notification bell doesn't work
Dear developers! Please help me. I have problems with request collaboration it doesn't work. I'm already try all known solutions but it doesn't help. Server.xml is ok.
Filtering REST Parameters
I am having difficulty locating the API parameters for filtering by the following: Group Technician Approval Status Approvers The Service Desk Plus API documentation makes no specific mention of filtering by these types, I hope it is just an omission from the documentation and not due to there being no implementation. Thanks
ServiceDesk
Habrá la manera de poder exportar las categorías que tengo registradas en service desk a un archivo de Excel? De ser esto posible me pudieran apoyar en decirme como hacer esto?
Rest API
Hi, We're using the Service Desk Plus free, I'm happy with choice. Now I want extent a little bit, We have some software and one of this is a employees borrowing. When I user request an item the idea is open a ticket classified and then when this ticket is closed, update the request with data from the ticket. Our subscription is free, is that possible? Best Regards, Renan Paiva
Email address case sensitive?
Just found request from unrecognized user on our sdp. What a surprise was when i realised that he exist in our sdp - with same address email but... some characters are different case. Is this by design or a bug?:) We run 9230. Maciej, SDP admin since 7.0
Problem creating backup and upgrading
When I run the backup and export the log from the bat file I get this error: Error = *Invalid object name 'ServiceReq_302' .* Query - SELECT max(WORKORDERID) FROM ServiceRew_302 ERROR = *Invalid object name 'ServiceReq_302' .* I have checked the SQL database and no table exists for ServiceReq_302 our servicedesk client is running fine however it is several versions out of date and I was looking to upgrade it. I can't upgrade it without backing up the database because it is on a separate server and
Multiple Attachments
I do employee onboarding through this software, I have usually no less than 3 documents that must be attached to a reply and sent to the end user, it seems I am only able to attach one document to a reply. I can attach multiple to the ticket itself, bot only one to any given reply. it's not a size issue, because I have tested it with multiple small 25k text files... Am I missing something? Jim
Project ID in PO Form / Work Log Summaries
To better track cost of a project, it would be nice to have a Project ID field in the PO request. This would need to be a data point that could be reported on so that you could run a purchase report on all purchases with Project ID XYZ. Work Log Summaries. Currently you can associate a Change, and a Service Request to a project however if there are work logs created in any of these, they don't carry over to the timesheet in the project. It would be nice that once these are linked the timesheet would
CMDB Permissions
Hi Team, How can I amend permissions in SD+ for the CMDB section - to give technicians read only access? Thanks
Import Accounts and othes modules from ZOHO CRM
Is it possible to import data from ZOHO CRM? How to? We´re using version "9.2 Build 9232" of ServiceDesk Plus and the "old" PROFESSIONAL version of Zoho CRM.
CMDB fields in tickets
I wish to be able to add a custom field to my ticket form where the pick list items are pulled from a CMDB CI Type. Therefore, adding an entry under that CI Type would result in the new item showing up in the drop-down pick list automatically. Is this kind of functionality supported?
Round robin - avoiding unassigned tickets
We have round robin auto assign setup for servicedesk plus. Some technician moving the tickets from there name to unassigned queue. How to avoid technician from moving the tickets to unassigned or none queue
Upgraded to 9236 and Did not get changes to UI
We have two installations of SD one in Prod and one in a Test domain. We had upgraded successfully the one in test. It has the new ui and features. It is at 9234. We upgraded Prod to 9236 and did not get any of the new UI or features. Thanks Chris
saving drafts of emails
How many drafts can I save per SDP case? I have a situation where I'd like to save a few before sending, but not sure if the 2nd will override the 1st, 3rd override the 2nd, etc. Thank you in advance!
Self-Service login notification
Hi everybody, I have configured Notifications option to send client information about self-service login. I want to know when this e-mail is sent, what condition activate this trigger? ... Thank you.
Backup issues
What is the preferred way to shut down Service Desk and perform a backup? I seem to have mixed results with the procedure I have been using, which is: 1) run shutdown.bat 2) wait for command window to close 3) run backUpData.bat Often, when running backUpData.bat I get the following over and over, and the backup never executes: INFO: Command to be executed [C:\ManageEngine\ServiceDesk\bin\..\pgsql\bin\pg_is ready.exe, --host, localhost, --port, 65432, --username, postgres] localhost:65432 - rejecting
Service Desk with vmware and vmotion
Suppose I have two hosts with vmware and two virtual machines each. I configured the vmware credentials and I was able to import the hosts and virtual machines. So I added the invoices in each virtual machine. Ex.: Hostvm01 (virtual01, virtual02) Hostvm02 (virtual03, virtual04) The problem occurs when I use vmotion and migrate the virtual machines to the other host. When I scan the hosts again, a duplicate key error is displayed. Ex.: Hostvm01 (virtual01, virtual02, virtual03) Hostvm02 (virtual04)
Problem with login
I have users in servicedesk plus that can login on one computer but can not login on another computer. The message I get on the pc that the user cannot login on is This page can’t be displayed Make sure the web address http://docrXXXX:8080 is correct. But I can login to it just find and so can other users.
ServiceDesk Plus 9237 Released
Dear Users, SDP 9237 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9237 SD-63274 : Support for SNMP V3 scan has been introduced. Issues fixed in 9237 Requests: SD-65225 : Reply windows gets over-written when trying to reply multiple requests simultaneously. SD-65190: Request page gets slowly loaded when the resource section contains lots of questions with check box options. SD-63552: Alias mail ID does
Migrate Postgres to SQL 2012 Standard (Same server or differente server)
Hi, I am trying to migrate/convert the default Postgres database to a SQL Server 2012 standard on the same server (or different server if migrated sucessfully). Following the instructions here the first results were that SD would not start up. When I do a backup and restore on the same server using default database everything is fine. But when backuping up the database, changing sucessfully to the new SQL server and restoring, now I come up the some funny warning messages in the command line window:
How to modify phone number requester in REST API
I need to change the phone number of an applicant through REST API, how could you do?
Asset module is getting wrong model for Lenovo workstations "ThinkPad T430 (23498R7)" by Agent
Hi Team One of our customers is reporting that SDP is showing wrong model, as you can see in first screenshot, Correct model is ThinkPad T430 (23498R7). We perform a test executing the ae_scan.vbs and the xlm gets the correct data, I think the Agent is getting the wrong data, I'm attaching the xml result from ae_scen.vbs.
What printers work with Asset management barcoding!
I was wondering if anyone knew what printers work well with Service desk plus barcoding feature under Asset management? I am looking for a scanner and printer to do inventory for my company. Does anybody have any suggestions? Thank you!
Autotomatically Associate certain Requests with a Project
Hi, Could we get a feature that allows us to create a rule or some type of automation to automatically attach a request with a project. For example, if we have an OS Upgrade project and wish to track the progress through the number of upgrade tickets/requests, these would automatically be associated with the Project. Thank you
Requesters can close a request via automated close link?
v 9.2(9236) link on forum(SDF-29859).
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