Feature Request: Licence keys when scanning workstations
Hi, Please can you seriously look at adding detection of licence keys to the workstation scanning in ServiceDesk. A lot of people have said to me how useful it would be, and the licencing component is very limited without it. Although I know how many licences I have purchased for the company, I don't know which computers have which keys and I don't know if two computers are using the same keys. This feature would be really, really useful for Office, Outlook, Windows, etc. If there is anyone else
Version update and service pack fixes and enhancments
Where can users find the problems solved and enhancments added per version? I would like to know this information for 4.0 SP12, 4.0 SP14, 5.0 builds 5001, 5002 and now 5003. The readme file was helpful but I can no longer find the older version readme files online. Please post old versions including readmes for access in the event anyone needs this infomration for restoring backups or wants to know what features were fixed or added. If this information is already available please point me to the
SD Wont Start with MYSQL Error
When I try to start SD I get an error stating that "Trying to start MySQL Server Failed" If I try and start the MySQL with startDB.bat I get another error stating that "C:\AdventNet\ME\ServiceDesk\bin>..\mysql\bin\mysqld-nt: Character set 'utf8' is not a compiled character set and is not specified in the 'C:\AdventNet\ME\Servic eDesk\bin\..\mysql\share\charsets\Index' file" WRAPPER LOG STATUS | wrapper | 2006/01/09 19:57:26 | --> Wrapper Started as Service STATUS | wrapper | 2006/01/09 19:57:27 |
Multiple addresses
Is there atrick to adding more than one email recipient in the To or CC fields when replying to hte requestor through the Service Desk App? I need to reply to the requestor but also add in the rest of the team for informational purposes. About 5 people total. I would prefer to have this run through the Service Desk App so a log of this would be kept against the ticket. Thanks Tony
Turn off Quick Create
I am trying to find out how to turn off Quick Create forms. A previous post mentioned that it is under Admin:General Settings but I cannot find it listed there. Also, is there a way to make additional fields required? I don't want my requestors to submit requests without providing the information we need to contact them and/or solve their problem. It is my experience that if they are not forced to provide info, they get lazy and "forget" to fill in the data. Thanks in advance!
Integrating with MS SQL Server and IIS
Hi, I have a licence for Microsoft SQL Server 2000. Is it possible to have the database stored on MS SQL server and the website hosted through IIS. Regards, Roshan
Use of additional fields in email
Hi, Is there a way to use additional fields which have been defined in the request in email templates. We added a customer referencenumber field in the request and want to reply to the customer with this number in the body of the email. Kind regards, Jan-Peter Beekman
Unable to create custom period reports
Unable to create custom period reports within the Time Spent reports area. I thought this would be fixed when SP3 was release and I was sadly mistaken. This is a very important option that we need and I'm sure other organizations do also. Please look into the problem and resolve. PTD Tech Support
Notifaction Alerts Not sending
I have setup the mail server to fetch emails from a mail box that people send request's to. I have set it so when new requests come in to notify the technicians and I tested it with myself(technician) and got a notification.. but when others send in the tickets we don't get notified.. IS this a rights issue ? or what ?
None of the Summary reports works
Hi! None of the summary reports works, its emty. The same goes to when I tried to create a "new report" I got the following message, see the attach file. I got SD 5 build number 5002 Regards Daniel
MS Access Synchronization
We have an MS Access Database that holds the info. for all the company's inventory, is it possible to somehow get ServiceDesk to sync the assets with this database, maybe daily. I know I could import it all via CSV, but I'd like to be able to accomplish it on the fly and have the data currently in assets to be updated with the data in the MS Access DB if/when it changes. Or if I were to create a routine to hav MS Access create a csv (daily) and import it manually (or automagically if possible) would
Error on reports
I have installed the latest service pack and there still appears to be a problem when running technician reports where the first few technicians show and the rest are bundled in as other. When is this going to be fixed ? Can I extend my evaluation as I only have seven days left and waiting for these fixes has taken longer than I expected. Damian
Need to give Management the option to see Reports.
Hi, I have created two roles for the technicians and for the management. The Point is while assigning them rights, we can give them specific rights of Full Control, View, Add, Edit , Delete to the below mentioned features only. They are: Requests , Inventory , Purchase, Contract , Solutions But we cannot do anything about reports. I feel we should be able to give specific users only rights to View or Create the reports. Regards, Roshan
service desk plus wont start
it installs fine but when i run it it loads everything except when it reaches the applet stage i just see a bunch of dots rolling across. anyone can help? installing it in windows 2003 server standard.
ServiceDesk Plus mobile version (IPAQ, Palm ver)
Dear ServiceDesk plus Is there any plans to release a version compatible with IPAQ's, most of my engineers have Ipaq's and could make delivery of new jobs easier via Wireless Ipaq's. Kind Regards Saleem
Entering data in language other than english
Hello, I am able to enter field data in my native language (Hebrew) and data is well kept and displayed. However, when backuping and restoring the data all hebrew characters are converted to question marks. Is it possible to change the backup and restore procedure (or perhaps the DB encoding) so when executing the process my data will not be lost? Thanks, Adi.
Error adding Requester
I am getting the following error when adding some Requesters: FAILURE : Error while adding the requester details. Please report the problem to the system administrator, with the Error Code - 1,138,121,812,679.
totals for Summary Reports
Is it possible to get row and column totals for the built-in summary reports, without exporting data to another application?
Notification Rules (Department)
Judging from the layout of the Notification Rules this should be possible, I just don't know how to custimize it. What I'd like to do is email the request info (much like the "Print Preview" on the request page) to a particular Email address when the request is closed. say I close a request for someone in Administration, It sends an email w/ all the info to IT dept How would I go about this? if it's possible..
How to re-scan software on units already in inventory
How do you re-scan software if the software list was deleted?
view "additional requester fields" in full view sc
I expected in the ServiceDesk V5 more additional fields for the requesters. I found now 12 text- fields, but these fields are not visible in the detailed requesters- list. I can only enable / disable and sort the standard- fields, but cannot view the additional fields. Is this function not implemented or did I something wrong ? Thanks in advance
accessing mysql database externally
hi I am trying to connect to the MySQL database externally. Due to business needs we need to be able to do this. Can you tell me how please? Thanks
Problem sending Email
Hello, I defined all the necessary fields under the Mail server settings tab and even verified manually that I can connect to the email server via the servicedesk and send mail through it. Still, no mail is being sent from the servicedesk although the rules for sending mail are met. Is there any log file I can read to debug this situation or any other help you can offer? Thanks, Adi.
How To: Rescan existing inventory for software
How do you rescan the existing inventory for software without having to do each pc one at a time or deleting the inventory to re-run a domain/network scan?
Enhancement request
would like to have a TO and CC button on the REPLY and FWD notifications to select requestors from the database and plug in their email address instead of having to type the email addresses in the boxes.
Disable change password link on requester login screen
Is there a way to disable the "change password" link on requester login screen. We do not want users changing their passwords since we synchronize with active directory.
Script errors when running SD+ in a frameset
I've noticed while trying to integrate SD+ into our existing intranet that there are several pages that give script errors with non-working features. Our intranet software uses a frameset with a top frame, left menu frame, and a body frame. I created a test frameset in Dreamweaver to see if it was something with the intranet software, but the test frameset gives the same result. I haven't gone through every page of SD+ but the pages I've noticed with errors so far are: Requests tab : Missing the
Spanish?????
Sorry but i don't speak english very well. I only need multilanguage support (spanish). Do you know any date?? more or less
Add Time Entry Error
I sent this to tech support yesterday, but I have not heard back from them yet and I hope someone out there may know the answer. We are having a problem with the new Time Entry feature on only some request. When attempting to create a new time entry using the �Add Time Entry� on the View Request form, when you click the button there is no response. This occurs in both IE and Firefox; IE reports an �Error on Page� showing the following: Line: 107 Char: 1 Error: Object Expected Code: 0 URL:http://adventnet.stewartmarchman.org:8080/WorkOrder.do?woMode=viewWO&woID=
Notification link to wrong server
I have an issue where I moved by service desk plus database from one server to another by instaling the software on the new server and creating a backup file and restoring to the new server. Everything is going fine except the notifications from $Requestlink still reference the old server. So I get a page not found.
Contract Notification Routinees
Is their an ability to add a second notification routine for contracts? One would typically be used to notify of pending expiration/renewal, the other to notify of pending vendor review. Vendor review is a very specific requirement in many industries.
Exclude software from Inventory - Scanned Software
Is it possible to exclude software from Software scanning? I mean we have now about 70 diffrent "Security Update for Windows......." Is there ANY WAY to exclude this from detection? /Martin
Assign one task to multiple Technician
Hi, Did anyone know how to assign one task to multiple Technician.... Thanks Shaminda
Contact Phone, Voice Mail
When you add a new request you can type in a person's name for the ticket. However the phone number is not editable. Is there a way to make this editable? Also I want to track when people leave voice mails, when we retrieve it (Same as ticket create time), when we get to call them back and also when the call is done (ticket closed in most cases.) Anyone have any ideas on how to do these?
Importing data from Epicor Clientele
I am also interested in importing cases and solutions from Epicor Clientele. I can pull the data from their database into excel or csv format but do not know how I should import in to servicedesk v5002. Can you help?
SMS via command line interface
Hello, I am currently evaluating ServiceDeskplus & I've noticed that the SMS mechanism only caters for sms notification via email eg. you send an email to an sms provider & they send the text as an sms & not via a command line (like the sms configuration in OpManager). Is it possible to have the same configuration in ServiceDeskPlus as is in OpManager ? eg. command to execute to generate the SMS ? TIA Paul
Change mandatory fields
Hi, I would like to be able to configure the 'Category' field as required, but cannot figure out how to do this. Can someone advise, or could this please be added to the feature request list. Thanks, David_222
assigning technician through e-mail
Hey, I was wondering if it is posible to assign a technician, if the request is recieved via e-mail? Also can other attributes like priority etc. be set via mail? Regards Rasmus V. Jensen
New to this!!
I am new to this program....and I have some questions....what would you recommend I can't seem to find the answers in the PDF instructions
SSL Mail support
I've read that you plan to add SSL support in a future release for HTTPS. Will you also be adding support/option for SSL email? The mail servers on our network require SSL. Without SSL we can't use the mail features of SD+. Thanks, Brent
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