PPM Installation Failed - After Upgrade to 9311
Hi All I've come across an issue after an upgrade to 9311. When I try and run the run.bat file I get PPM Installation Failed. Any solutions to this issue which don't involve a restore? Thanks
Cant delete requests or assets
Hi, I’ve set up a new testserver with a backup from another server. The server is working fine, but I am not able to delete requests or assets. When I delete a request It gets moved to the trash, and when I delete the same request from the trash I get “Requests deleted successfully”, but the request is still existing in the trash. When deleting an asset I get an error “FAILURE :Problem while deleting workstations. Please report the problem to the system administrator. Support file will have the
UpdateManager problem
Hi I would like to upgarde from ServiceDesk Plus Standard build 9205 with ManageEngine_ServiceDesk_Plus_9_2_0_SP-1_0_0.ppm I got error like in the print screen 2.png when I use UpdateManager GUI (UpdateManager.bat) What should I do? At the same time later I will want to perform upgrade from ManageEngine_ServiceDesk_Plus_9_2_0_SP-1_0_0.ppm to ManageEngine_ServiceDesk_Plus_9_3_0_SP-0_11_0.ppm
Error during Backup
I got this error while backup. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.io.IOException: The process cannot access the file because another process has locked a portion of the file at java.io.FileInputStream.readBytes(Native Method) at java.io.FileInputStream.read(Unknown
Request does not fall under permitted scope. So you are not authorized to update the same.
Hi, We created a new IT Service Request which we are getting a few problems with : 1) Request is raised by a technician in Team A , the name field is filled with the Requester. 2) The Request is set to go to another Support Team B - It is not visible for requester as we dont want them to see it. 3) The Request errors when submitted but still raised (Has no mode data) 4) Technician in Team A cannot view the request, mainly as they dont have access to Team B's support group presumably. Can ITSRs be
Blank resolution when you create a request manually
Hello to all, after upgrade to 9039, we have experienced a bug with manual request creation. When we create a new request manually from Request Catalog -> New Incident, SDP creates a blank resolution also (technician doesn't create manually). After some tests, we can see in Chrome Browser (on the rest of browsers SDP doesn't show anything) the following text in resolution: <br /> Could you give us a solution for this issue? Thanks in advance
Here we go again, need to clean out "bad" sites
I searched, and followed all procedures listed here: https://forums.manageengine.com/topic/delete-site-13-3-2014 It removed about 5 of the 21 sites we need to clean out. We want to delete these sites because we don't need them and having them around is causing the "Site" field to show up and causing confusion. I ran a report of all CMDB objects and their sites. Nothing that is actually visible still has a site association. It looks like the site associations are all from old objects that were
Resource Fields No Longer Automatically Populate with Field and Form Rules
I have lots of resource fields that would auto-populate the values of a multicheckbox when a service catalog request is created. After upgrading to version 9309, none of the resource field values are being populated. Here is the code I'm using: $CS.setValue("RES_3036_QUS_2429",["App 1", "App 2", "App 3", "App 4"]); Any help is greatly appreciated since this affects our new employee onboarding process.
Resolution Tab Default to Resolution not Solutions
We recently upgraded to the latest version and I notice that when you click on the resolution tab in a ticket now it defaults to the solutions instead of where you can type the resolution. How can we change this to default to the resolution?
Blank Resolution
This was supposed to be fixed in v9106 but it seems the issue is reoccuring again. https://forums.manageengine.com/topic/blank-resolution-when-you-create-a-request-manually Users are able to close tickets because the default template contains a blank resolution which is automatically added when a ticket is created.
Date Field Widgets not working after upgrade to version 9309
Hi we are having problems with the date fields after the upgrade. Nothing happens if you click on the date widget - no error message at all.
Can"t access configuration item types after 9311 upgrade
Can"t access configuration item types after 9311 upgrade. Anybody knows what they can be
Contracts - Date error when importing xls
Hi, I get an error when trying to import an .xls-file into the contracts module. I read in another thread that the cells that holds the information about the dates needs to be formatted correctly for the import to work, and i've tried formatting the cells but i still get the error. SDP 9305, MSSQL 1) Date parsing error : Unparseable date: "2012.12.31" 2701,TeliaSonera 4058679,Maintenance,,TeliaSonera,,,,2010.01.01,2012.12.31,0.0,,,,, 2) Date parsing error : Unparseable date: "2013.03.31" 901,Dell
Sending notification failed
Dear All, May I know the problem why i am receiving "Sending notification failed" error and can't reply the requester? Thank you! Hope to hear from you all! Thank you very much!! Best regards, Jei
Importing from Active Directory
Attempting to import from Active Directory. Only 16 records are being imported from over 100 in the Organization Unit that is selected.
Chrome complete page load in 30 seconds
With browser Google Chrome the main page is completly opened after 30 seconds and if open the console of the browser I see the following advise: thirdparty.js:5 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/. send @ thirdparty.js:5 :8081/commFrame.do Failed to load resource: net::ERR_CONNECTION_TIMED_OUT The server is published on port 443 and I haven't any
Additional Fields cant be bulk updated
Just recently when we go to bulk edit tickets, a message saying that the additional fields for selected service requests will not be updated. we have a template tat has a lot of updated fields and invariably needs to be edited. We had not seen this error before. Is this something with the update (9306) or is this something else?
Error message
Hi, I keep getting the error message which appears in the image attached. I’m using the latest version of Chrome on windows 8.1. Java is 1.6 after switching from 1.8 On the server side, Service desk is installed on a windows 2018 R2 . Version of ManageEngine is 9.0 Build 9020 I attach the support file Thanks David
Remote MSSQL Restore of build 9000 fails
Hi there, Currently trying to restore a botched update of ServiceDesk. MS SQL (2012) runs on a separate server than ServiceDesk. I've been using this for reference: http://www.manageengine.com/products/service-desk/upgradefailure.html I ended up uninstalling ServiceDesk, renaming the old directory and then reinstalling another 9000 build using the package from here: http://archives.manageengine.com/service-desk/9.0/ Once a fresh build was installed, pointing to the MS SQL server, I then stopped
Unable to send email from ServiceDesk Plus (unable to find valid certification path to requested target)
Hi, Getting errors while trying to send email notifications. The account used is an Office 365 account and confirmed both username and password are correct Logs are in the attached txt file I have also tried to perform the steps in the below link https://forums.manageengine.com/topic/could-not-find-valid-certification-path-to-requested-target Does not seem to work, perhaps it only allows to mail fetcing? Regards, Toh Chun Zheng
iOS Tasks Error
Hello Help Desk, Attached is an error message we receive when trying to view tasks from the iOS application. We used to be able to view these, but now we get this error. We've tried the following troubleshooting steps: Restored the iPhone. Deleting and reinstalling the app. We're on build 9307. Thank you!
approver's name & email
Hello. please help. I need to include in this query the email address and the name of the approver of each of the requests. SELECT "wo"."WORKORDERID" AS "ID de la solicitud", "rtdef"."NAME" AS "Tipo de solicitud", "cd"."CATEGORYNAME" AS "Categoría", "scd"."NAME" AS "Subcategoría", "wotodesc"."FULLDESCRIPTION" AS "Descripción", "appStDef"."STATUSNAME" AS "Estado de la aprobación" FROM "WorkOrder" "wo" LEFT JOIN "WorkOrderToDescription" "wotodesc" ON "wo"."WORKORDERID"="wotodesc"."WORKORDERID"
TLM V2 issues with Service Desk plus
Greetings We have been running ServiceDesk plus for a number of years but have run into some issues following a DC upgrade to Server 2012R2. We keep getting NTLMv2 authentication pop-ups when accessing the SD+. We have a mixed environment and so our Lan Manager security settings are set to LM & NTLM with NTLMv2 if negotiated. We have been attempting to troubleshoot this issue with Manage Engine with no luck, excerpts from some of the most pertinent logs below if anyone has any ideas. sso log: HttpSecurityService:
Change Resquest
Hi, when I create a new change request the State Subimission just show me . Subimission -> Requested , Requested for information and Submitted for Authorization Planning - > Planning in Progress For otheres state also. The Accepted and Rejected not show me in change template . The Accepted and Rejected stay disable. Review the configuration state and status is ok . but I add new members in the workfolw Kind Regards Edson Silva
Pending Request Menu Problme
Dear Manage Engine Tim, We had a problem with the pending request menu, Where pending requests appear to the user (called Noventi Febrina) only 1 ticket. If I see from technician, Noventi user has more than 1 pending request, with this I attach capture. We use SDP v 9.0 Build 9046, using MySQL Please help for this problem, Thanks for your help
$RequestLink has incorrect link
Hi, I set dns name for alias URL in SDP Self service portal. When I want to send first response to requester from reply template, I see this: It's label is right, but URL link is incorrect:
IT Requests not entering the Service Desk ticket queue
IT requests submitted by users via email are not entering the service desk ticket queue. The computer running the helpdesk application hung this morning, and I restarted it. Since then, new requests are not appearing in the ticket queue. I have stopped and restarted the Manage Engine servicedesk server and restarted it, but this has not corrected the issue. What am not doing correctly. Or is there something I need to start on the computer, like a service. I was not involved with the installation/configuration/setup
SDP not accessible issue
Hi guys, We have a newly established SDP built 9309, with MSSQL - and twice now it suddenly stops working - when you access the site it gives you: error page cannot bedisplay 1. server is accessible ; but even loading the SDP client gives the same error 2. services is running (we needed to restart the service to get it running again) 3. org.jboss.util.NestedSQLException:No ManagedConnections available within configured blocking timeout - this is the only error that we've got from the time the issue
Workflow tasks on Serivce Requests that require approval
When creating a workflow with a set of Tasks for a "Service Catalog Service" that requires approval, why are the tasks created and assigned before the request is approved? Is there a setting somewhere that I have missed to make this work correctly? Let me describe the Service. The service contains 7 tasks to complete yet it requires approval first. I set a "Stage one approver" and selected these options: When the Service is filled out, the approval gets sent immediately as intended but the tasks
Convert to SQL from Postgres - error in SQLGenerator
I am converting from Postgres to SQL server. I have upgraded Service Desk to the latest ppm. After I connect to the sql server and it creates the database I then run the restoredata.bat. I get an error mess that the SQLGenerator cannot find the file mssql_functionpatterns.txt but when I do a search for the file I find it in the folder ManageEngine\ServiceDesk\conf\Persistence and ManageEngine\SerivceDesk\DesktopCentral_Server\conf\Persistence.
SDAdmin Servicedesk user can't see Dashboard/Admin tabs
I created a new user and assigned them SDADmin role, but when they login they can't see the dashboard to see all tickets they can only see thei own requested tickets. I am using the linux installation version 9.1 Build 9101
Issue : Pass-through" Authentication [ Single Sign-On ]
I've a problem about SSO function .Both internal user in a domin and access from external website such as http://dain.ehelpdesk.com Most empoyees work outside the office when access is show authenticate popup everytime. Please let me know to fix it. see the actachment
Postgres tuning / optimization
Hi guys. I have migrated our SDP from MySQL to Postgresql and now I would like to know if I can optimize the performances of the database, to speed up server response. Windows 2012 R2 x64 with 10 GB of RAM allocated. What I can change to better support the SDP, and to allow all technicians to work much comfortably? Thanks in advance. Giovanni.
Installation Problems
I'm trying to install ServiceDeskPlus_64kbit in an Azure vm environment. The install seems to get hung up on Application Layer Started about 80% or so through the installation process. I found some instructions in the forums that suggested I stop the engine, change the service to manual and run the run.bat from c:\manageengine\servicedesk\bin. I did that and I get this... C:\ManageEngine\ServiceDesk\bin>run.bat "Inside Change JRE" ===============================================================================
Alert not showing
Dear Support teams We have recently upgraded to the 9308 version from 9118. The alert bell symbol used to show the incoming notification numbers in red letter earlier, but not showing now. Could anyone shed some light on this issue. Best regards Murali +971506424099
Service Desk URL being Redirected
Our Service Desk URL is http://servicedesk.lfnorthamerica.com. Our users are being redirected to http://servicedesk.lfnorthamerica.com/ze/js/i18n/en/ze_ie.min.js and are being asked to down load a .js file.
Asset Notifications
Hi, We have a specific group of assets that are leased / loaned anywhere from a few hours to a couple of weeks. However, not all users remember to bring the gear back to the servicedesk when their lease is up. I've tried setting up the "Notify technicians and asset owners when the lease period for the asset expires", but so far it has not triggered any mails. We around around 15 assets were the lease is expired. I am not sure of the asset owner must be specified as well or if that is automatically
Restore Data Batch problem
Dear All i face problem when i try to restore data batch , i use version 9228 , and the message appears to me as attachment
User missing "open with query editor" option when editing report
We have a user that can create query reports, but doesn't have the button for "open with query editor" when she clicks "show query". The permissions for her role are set to Reports: view, add, edit and under Advanced, "Create Query Report" is checked and "allowed to view" is set to All. Do only admins have this function?
Change WorkFlow Issue
When any change is made to any change workflow all change workflows are changed. They appear to all be synced together. Pls update ASAP!
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