service desk plus configuration on Android
Please advise on the below error message coming on all Android app, please advise if you want more details to provide. Error message "Could not connect to the server" Server: servicedesk.adports.ae Port: 443 Https enabled. API code generated. MSSQL 2014 on a separate server version: 9.3 Build 9311
Can't print from IE11, Chrome works fine
In Internet Explorer only, when users or technicians are signed into Service Desk Plus, if they open a ticket, navigate to Actions > Print Preview then click Print, the following text is printed: ManageEngine ServiceDesk Plus Page 1 of 1 404 Unfortunately the page you requested does not exist. You made a mistake when typing the page address (URL). Clicked on a broken or incorrect link. The requested page has been deleted. Go back and try again Return to home page The URL down the very
Organization role shows duplicate entries
Hi, Greetings I see two entries of the Department Head in approvers List, Where as there is only one in the "Organization roles" section. Please advise on how to remove one that is not in the "Organizational roles" section. License Info License Type = Registered Product = Professional @Name = Muralee D.@ @Mobile Number = 050 6424099@ @Database Name = PostgreSQL@ @Database Version = 9.2.4@ @Current Build = 9309@ @32 / 64 bit installation = 64@ @Logged in users = 2@ @Zone = Asia/Muscat@ Thanks & regards
SSO
Upgraded to the latest version of SDP now SSO does not work. How do I revert back to the older version of SDP or get SSO to work with the new version
ServiceDesk Plus Performance
Hi, sometimes when I login or when I use ServiceDesk Plus the application freeze for 10-15 seconds, in general the application is faster. We are using the application only for 2-3 person for testing. The VM is 4CPU and 4Gb of Ram. What can it be? Regards.
Cannot connect to Cisco IP Phone
Hei, I get a "Cannot connect to Cisco IP Phone" error message while scanning Windows servrer. Does someone know why?
Record Immutable
When defining numerous networks, after the 6th network, I receive the error " FAILURE :Row is immutable. Cannot modify it's contents." This happens regardless if your database backend is MSSQL, PGSQL
Request Creation through EMail not working.
Hello Team, We have problem with fetching emails. when we click on start fetch emails, showing fetching status as running for some time and suddenly got stopped. I tried sending test emails to the incoming mail id, but request is not getting created. Please advice us on this. Below are the mail server settings.
Java Config File Settings
Is there information available how to adjust memory and other settings in ServiceDesk Plus Java Config file?
Adding a new software manufacturer
Hi All, I have a fairly straight forward newby question. How do you add software manufacturer's? I'm trying to add a new license and the manufacturer is not in the list. Regards Dave
Stopping Duplicated Tickets
Hello, Is there a way ServiceDesk plus can stop duplicated tickets (auto delete a copy) Thank you
Apple APP doesn't works after upgrade to 9.3
Hi Can't login to Apple application after upgrade to 9.3 Can't see Domain available only Local Authentication and ShowAllDomains We use url https://SDPserver:443 Dmitry
Technician is not under the template scope for operation - REST API
Hi all, I encounter below error when running my script in the customer environment. [15:05:06:586]|[06-14-2017]|[com.manageengine.servicedesk.sdpapi.util.SDPAPIUtil]|[SEVERE]|[67085]|: Sending response - status - Failed - message - Error when adding request details - Technician is not under the template scope for operation - ADD_REQUEST Note: I tested the script in my working environment and it is working fine, no issues at all... The customer site is using manageengine service desk version 9.2
Add Stage Two Approval Details
Dear all, Would like to add Stage Two approval. But I cannot see any option for doing this. Optionally, can we have more that two approvers per stage (like for Stage One)? Seems currently this is not possible. Any guidance will be appreciated. Regards, Davis Onsakia NB: Check attached a snapshot of stage one approval and cannot go to stage two approval.
Bell Notification dosent work
Hi, Bell Notification dosent work after update My version is 9.3 Build 9309 I run this report and dynamicnotifications is ENABLE
Localization Android Apps ManageEngine Servicedesk
Hi. How can I change language in andriod application to russian? In web browser is all fine, but not in android application.
all admin accounts losing privileges
Hi ... i try to organize a service desk plus setting by modify some sites and technations .... but after a lot of efforts unfortunately i found that all technations who had SdAdmin or SiteAdmin lose there privileges ... i try with the local administrator account also the same thing just 3 taps showing for him as normal requister i try to restore old backup after one week but unfortunately the oldest backup after my modification ... please ASAP i need your help to find any way to change somethings
Problem with AD in SDP
Hi, I have problem with AD in SDP. I receive bellow message in SDP log, when I am importing AD: [10:09:36:841]|[06-13-2017]|[com.manageengine.servicedesk.servlet.ClientLogServlet]|[SEVERE]|[127]|: Login user(id):3, Error occurred-->Uncaught SyntaxError: Unexpected token <, in file name:http://localhost:6060/ImportADUsers.do, at line number:236| Error screen shot is attached. What is problem? Regard Hamid
Mail Server Settings Stopped
Hi, Can you help me please with the mail Server Settings, it has stopped 2 days. I save the settings and appear the message: SUCCESS :E-mail settings saved successfully. Connection check with the mail server successful. Then I started it but immediately stopped it Service Desk plus Version : 9.3 Build 9300
Users replying to SDP tickets with alternative email addresses
For reference, we have Process emails received from new email addresses ? set to no. Today, we have a new user who was set up with one email address in SDP (and is used to match the big Active Directory we authorize against), but sends their email through an alternate address (i.e. user@domain.com vs user@exchange.domain.com). I added the 2nd email address as a secondary email in the requester's attribute, but replies from the user still don't appear in SDP correctly. Is there any scenario where
Unable to Delete a site
When Deleting sites I get the following error message. "WARNING :Site cannot be deleted as it is being used by a module." But I never get any indication of what module is in use for a site. Would be good to know what modules are still being used be a site so as a user I can try to fix the issue. I have seen on the forums the SQL scripts to run in order to break the relationships \ clear the usage however as a customer I shouldn't have to run SQL statements in order to delete a simple site.. Seems
Support Groups - Autoassign based in Mail ID
I cannot get the autoassign to Support Group to work when email is sent to an alias email id. In Exchange 2010 - Mailbox with a default email of ITHELP@domain.com - added an alias of DEVELOPMENT@domain.com to the ITHELP mailbox In Service Desk Plus 9.3 Build 9307 - Admin...Org Details...Mail Server Settings - i've added DEVELOPMENT@domain.com as an alias to fetch. I've stopped/started fetching - Admin...Users...Support Groups - i've created a group DEVELOPMENT and entered DEVELOPMENT@domain.com
Asset scan does not find apps installed on Windows 10 computers
After performing the inventory scan you can see which desktop applications are installed. That is fine. However we are missing the UWP apps installed from the Windows Store. All apps, including the UWP apps, can be found on your computer when you run the shell:appsfolder command. Is my scan set up wrong or is servicedesk plus not able to see these apps yet? Regards, Henning Beck.
Publicly Accessible Solutions Issue
So, A while back I was helped here showing that if you replaced the .do with .sd in the solutions as the below examples show. Private: http://domain.com/AddSolution.do?submitaction=viewsolution&fromListView=true&solutionID=8 Public: http://domain.com/sd/AddSolution.sd?submitaction=viewsolution&fromListView=true&solutionID=8 Here's where it all falls to pot. if I click any link from there, like another category for instance, the link still puts a do in which would have to manually be replaced with
PPM Installation Failed - After Upgrade to 9311
Hi All I've come across an issue after an upgrade to 9311. When I try and run the run.bat file I get PPM Installation Failed. Any solutions to this issue which don't involve a restore? Thanks
Cant delete requests or assets
Hi, I’ve set up a new testserver with a backup from another server. The server is working fine, but I am not able to delete requests or assets. When I delete a request It gets moved to the trash, and when I delete the same request from the trash I get “Requests deleted successfully”, but the request is still existing in the trash. When deleting an asset I get an error “FAILURE :Problem while deleting workstations. Please report the problem to the system administrator. Support file will have the
UpdateManager problem
Hi I would like to upgarde from ServiceDesk Plus Standard build 9205 with ManageEngine_ServiceDesk_Plus_9_2_0_SP-1_0_0.ppm I got error like in the print screen 2.png when I use UpdateManager GUI (UpdateManager.bat) What should I do? At the same time later I will want to perform upgrade from ManageEngine_ServiceDesk_Plus_9_2_0_SP-1_0_0.ppm to ManageEngine_ServiceDesk_Plus_9_3_0_SP-0_11_0.ppm
Error during Backup
I got this error while backup. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.io.IOException: The process cannot access the file because another process has locked a portion of the file at java.io.FileInputStream.readBytes(Native Method) at java.io.FileInputStream.read(Unknown
Request does not fall under permitted scope. So you are not authorized to update the same.
Hi, We created a new IT Service Request which we are getting a few problems with : 1) Request is raised by a technician in Team A , the name field is filled with the Requester. 2) The Request is set to go to another Support Team B - It is not visible for requester as we dont want them to see it. 3) The Request errors when submitted but still raised (Has no mode data) 4) Technician in Team A cannot view the request, mainly as they dont have access to Team B's support group presumably. Can ITSRs be
Blank resolution when you create a request manually
Hello to all, after upgrade to 9039, we have experienced a bug with manual request creation. When we create a new request manually from Request Catalog -> New Incident, SDP creates a blank resolution also (technician doesn't create manually). After some tests, we can see in Chrome Browser (on the rest of browsers SDP doesn't show anything) the following text in resolution: <br /> Could you give us a solution for this issue? Thanks in advance
Here we go again, need to clean out "bad" sites
I searched, and followed all procedures listed here: https://forums.manageengine.com/topic/delete-site-13-3-2014 It removed about 5 of the 21 sites we need to clean out. We want to delete these sites because we don't need them and having them around is causing the "Site" field to show up and causing confusion. I ran a report of all CMDB objects and their sites. Nothing that is actually visible still has a site association. It looks like the site associations are all from old objects that were
Resource Fields No Longer Automatically Populate with Field and Form Rules
I have lots of resource fields that would auto-populate the values of a multicheckbox when a service catalog request is created. After upgrading to version 9309, none of the resource field values are being populated. Here is the code I'm using: $CS.setValue("RES_3036_QUS_2429",["App 1", "App 2", "App 3", "App 4"]); Any help is greatly appreciated since this affects our new employee onboarding process.
Resolution Tab Default to Resolution not Solutions
We recently upgraded to the latest version and I notice that when you click on the resolution tab in a ticket now it defaults to the solutions instead of where you can type the resolution. How can we change this to default to the resolution?
Blank Resolution
This was supposed to be fixed in v9106 but it seems the issue is reoccuring again. https://forums.manageengine.com/topic/blank-resolution-when-you-create-a-request-manually Users are able to close tickets because the default template contains a blank resolution which is automatically added when a ticket is created.
Date Field Widgets not working after upgrade to version 9309
Hi we are having problems with the date fields after the upgrade. Nothing happens if you click on the date widget - no error message at all.
Can"t access configuration item types after 9311 upgrade
Can"t access configuration item types after 9311 upgrade. Anybody knows what they can be
Contracts - Date error when importing xls
Hi, I get an error when trying to import an .xls-file into the contracts module. I read in another thread that the cells that holds the information about the dates needs to be formatted correctly for the import to work, and i've tried formatting the cells but i still get the error. SDP 9305, MSSQL 1) Date parsing error : Unparseable date: "2012.12.31" 2701,TeliaSonera 4058679,Maintenance,,TeliaSonera,,,,2010.01.01,2012.12.31,0.0,,,,, 2) Date parsing error : Unparseable date: "2013.03.31" 901,Dell
Sending notification failed
Dear All, May I know the problem why i am receiving "Sending notification failed" error and can't reply the requester? Thank you! Hope to hear from you all! Thank you very much!! Best regards, Jei
Importing from Active Directory
Attempting to import from Active Directory. Only 16 records are being imported from over 100 in the Organization Unit that is selected.
Chrome complete page load in 30 seconds
With browser Google Chrome the main page is completly opened after 30 seconds and if open the console of the browser I see the following advise: thirdparty.js:5 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/. send @ thirdparty.js:5 :8081/commFrame.do Failed to load resource: net::ERR_CONNECTION_TIMED_OUT The server is published on port 443 and I haven't any
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