Request does not fall under permitted scope. So you are not authorized to update the same.

Hi,

We created a new IT Service Request which we are getting a few problems with :

1) Request is raised by a technician in Team A , the name field is filled with the Requester.
2) The Request is set to go to another Support Team B - It is not visible for requester as we dont want them to see it.
3) The Request errors when submitted but still raised (Has no mode data)
4) Technician in Team A cannot view the request, mainly as they dont have access to Team B's support group presumably.

Can ITSRs be raised and moved across support teams ok ? Has anyone got any ideas why this is erroring ?

Andrew

9231 / MS SQL