- Admin...Org Details...Mail Server Settings - i've added DEVELOPMENT@domain.com as an alias to fetch. I've stopped/started fetching
- Admin...Users...Support Groups - i've created a group DEVELOPMENT and entered DEVELOPMENT@domain.com in the Group E-mail field
When I send an email to DEVELOPMENT@domain.com the ticket gets created but does NOT get auto-assigned to DEVELOPMENT support group
Note:
If I create another another support group and give it the Group E-mail ID of
ITHELP@domain.com, it works fine. The ticket gets auto-assigned to the ITHELP group. It seems it's having a problem with alias email IDs.
We are using POPS to fetch emails if that matters.