Mail Sending Failed
When I'm trying to forward request I'm getting an error: Exception while trying to send notification for Request ID : 31 Mail sending failed. But trying to do it with another Request with the same e-mail is succesful... Whar can be wrong? Where are no Firewalls or antivirus protection that can cause it Here is serverout.log [14:02:56:223]|[03-03-2010]|[com.adventnet.servicedesk.notification.action.SDNotifyAction]|[SEVERE]|[25]|: Exception while trying to send notification for Request ID : 31|com.adventnet.servicedesk.ServiceDeskException:
SDP Service Crashed!!
Dear Sir, Recently my SDP(8.0.0 build 8013) become very unstable, it already crashed 4 times in the past 2 days. Stop/Start the "ManageEngine ServiceDesk Plus" service can't bring it back on, I need to restart the Windows server to make it work. The msg in the System Event Viewer is "The ManageEngine ServiceDesk Plus service terminated unexpectedly..." Do you know what can I do to troubleshoot this issue? Thanks. Regards, Alan
Incident report to user
Hi, I'm not sure that can we send report to user about SLA, Response time, resolution time, etc.? To provide summary for user in timely basis and also to show them for technician response.
Unable to add a new Site
I'm attempting to create a new Site within ServiceDesk+, but when I attempt to save it gives me the error "FAILURE :Site with same name already exists. Please provide a different value." There is no existing Site with the name I am attempting to use, and I have tried creating Sites with other names as a test and I am unable to create and Sites at all. What could be causing this? My technician account is configured with the SDAdmin Role, and I have tested with another technician with SDAdmin
Active Directory - Pass Through Authentication
I've enabled the Pass Through, completed fields apart from 'DNS Site' and although when pressing save, it report success, nothing changes, no account is created in AD and login screen stays the same. Suggestions please
UserID, Acitve Directory CN, dont show i view
Hi I have put in active directory sync, that UserID (CN, logon shortname) from Active deirectory imports to ServiceDesk. It working fine, I can se CN in ServiceDesk form and on the requesters form, but the problem is that when I chose it to view in the request view as a column, it not working, its shows nothing. Is requester view sensitiv to swedish charakters? or can´t requester view show fielt that I have created by my self? I can chose it from the requester view, list type.
Unable to save technician : Login with same name already exists.
I'm trying to add a technician but it's giving me the error above. I don't see the technician under the "technician list" How do I check duplicates? or How to resolve this issue? Please help
Unable to start ManageEngine
I have just installed my Free version in my Windows 7 machine and when the start service got erro 7030. Aftergoogling I have started the service Interactive Services detection and now I am getting the error "OpenSCManager failed - Access is denied. (0x5)"
Software names
Is there anyway to rename software; trying to get licensing configured, but for a few instances there are duplicate s of the same software due to naming issues. For example I have : Adobe Acrobat X Standard - English, Fran軋is, Deutsch Adobe Acrobat X Standard - English, Français, Deutsch Is there anyway to rename or merge?
Pass through authentication fails
Hello, faced a similar problem. All of the foregoing did not once ... Log and the table attached Be kind enough to help with the problem
Service Desk ERROR CODE: 469 Invalid License File
Anybody Just installed Service Desk (Free edition) for Linux (on Ubuntu 7.10 Server) When I try to start the SD (sh run.sh) I get the following error: ERROR CODE : 469 Invalid License File hkl
SDP Database size
Is there a way to reduce the SDP database size? I have tried archiving but it wont archive, it's nearly 20GB and it has historical data of about 4 years in it. Will deleting old tickets do the trick or do I need to run some sort of DB maintenence using Mysql? The system is running very slow over the web and I have a feeling it's because of the size of the DB... any help appreciated.
attachment name in UTF-8 sent incorrectly
Dear Sir/Madam, I have a problem with attachment names in SD+ 8.0 8016 When I am trying to make a reply from request and attach a file with non-ascii characters in name it is being displayed incorrectly with Lotus Notes 8.5.2 I have found out the the problem is in the way that SD+ uses to name attachment while sending. The exapmle of SMTP code with WRONG name: Content-Type: multipart/mixed; boundary="----=_Part_881_27909834.1319713300571" ------=_Part_881_27909834.1319713300571 Content-Transfer-Encoding:
other technician can't change status on assigned technician
Hi, How can i lock other technicians to change status to resolve or close on other assigned technician?
Unable to Send email
We are unable to send email through ServiceDesk 8.0. We have been using this feature successfully for 3 years and it stopped working a couple of hours ago. I have rebooted the server. Verified that the service account is not locked out and restarted fetching several times. The error in the log is listed below. Does anyone have any ideas? Thank you for your help, Leslie 16:58:50:412]|[01-27-2012]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[47]|: Error code : 18013| [16:58:50:412]|[01-27-2012]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[47]|:
Access the mobile client via a blackberry
Big issue when accessing the mobile client via a blackberry... When I select the domain OR click "Is AD auth" radio button the LOGIN button underneath dissapears!!
Cannot Delete Groups.
Version 7602 Test environment. Trying to reconfigure how our groups are laid out. Prior to the introduction of sites in SDP we had to create groups corresponding to each site and assign technicians accordingly. i.e. Support - Site1 Support - Site2 Now since Sites have been introduced to SDP the result looks something like this: Support - Site1, Site1 Support - Siet1, Site2 Support - Site2, Site1 Support - Site2, Site2 As you can see this can be administrator hell when trying to assign technicians
problem with Assets
Hi all, I have problem with Assets. We have domain structure in network. A lot of computers In Computer Organization Unit of mydomain. But half of them inactive last half year or more, e.g. PC’s owner left the company or PC has new name and IP. So during scanning my domain – AdventNet Plus hangs and cant doing on scanning ( I think, the reason that a lot PCs switched off or non exist). So how can i configure to scan quickly and only online PCs? The problems is that i can't see all my exist PCs
How to disable Category and sub-category while enable item field?
Hi, I believe that if i would like to setup "Requester can set" item fields, category and sub-category will have to enable "Requester can set" as well. Is there any way to keep item fields "Requester can set" and "Requester can view" for category and sub-category? The reason is after user select incident template, they will change category and sub-category again because fields is show to them and they will think they have to choose. this can mess report and item will change to that worng category.
Cant remove approvers from stage
If i add one approver to approve stage, and then i want to remove or change it, i cant. 1. I add one approver to first stage. Save. 2. I remove, and add another approver. Save 3. Referesh. 4. I see both approvers again. Why? SDP 8.1 beta.
Servicedesk plus https SSL cert
Hi I am trying to configurate SD with https. I have change port with changeWebServerPort.bat, and I have run after the instruction http://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl1 But I do not manage to get the SSL cert to work, when I go with my webbrowser against SD, I get certicicate error.
How to disable "Change Template" in incident template
hi, Is there anyway to disable "Change Template" in incident template?
Attachments from SD+ get funny filenames
If we send a report from SD+ by e-mail to a Lotus Notes client the attached file will get a really strange name in Lotus Notes. This is because the mail-sender in SD+ isn't RFC compliant and uses a strange Character set. Does anyone have a solution? The filename looks like this: =?utf8?Q?Max_waiting_for_Support.xls?= when it should be Max_waiting_for_Support.xls
Survey
Hi, Can we send out survey by manual. For example yearly survey? And also can we change answer to be another thing instead of user rating?
Change word "-- Select technician --"
Hi, Can we change wording "--Select Technician--" in incident template?
Remote Control Blue Screen
When initiating a remote control session through SDP it starts up, give the prompt on the remote machine and when accepted a pop up states that I'm now controlling the remote PC !. The issue is that the screen is completely blue and I have no control over the remote machine. We are currently running SDP 8.0.0 Build 8013 using IE 8 and Firefox 3.6.25. Fire fox 8 states the add-on downloaded appears to be corrupt. Any help with this would be greatly appreciated.
Pass through authentication fails
I have an occasional issues where Pass through Authentication fails. A user will go to the Service Desk URL and is prompted for a password, closing all browser windows and going back to the Service Desk URL will then pass through correctly most of the time. However, some users will need to to log out of XP and back in to be able to pass through correctly. Entering domain logon credentials doesn't work either. Is there anything I can do to prevent this from happening?
Agent Installation Problem
Dear all I'm Trying to scan my workstations but there is a problem. For Example I have 10 Workstations which I want to scan I set the IP and Domain Name an Password for the PC01 it goes and scan the PC01 but when i want to scan PC02 after the scan completes there is no more any PC01 and the Person who were assigned to PC01 is now assigned to PC02 and I have to change it manually and set it to the right user. It happens to some of my workstations and I have tried it a lot but the problem still exist
Pass through authentication is not working with user who have one more account
Hi, I have a problem with pass through authentication when user have more than one account. For example local admin and AD account. How to enable pass-through back for individual user.
MySQL error
We have recently started to get the following error on our Webserver which has SDP installed and MySQL. Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at http://www.mysql.com. We are running v8.0 Build 8022 of SDP.
failed changeDB from SDPlus default install to an external database?
hi, is it possible to changeDB from default install of service desk plus to an external database? heres the error: [root@storage2 bin]# ./startDB.sh Running stand alone DB server DB_HOME /opt/ManageEngine/ServiceDesk/bin/../mysql DB_PORT 33366 TMP_HOME /opt/ManageEngine/ServiceDesk/bin/../mysql/tmp 120105 17:33:52 [ERROR] Can't start server: Bind on TCP/IP port: Address already in use 120105 17:33:52 [ERROR] Do you already have another mysqld server running on port: 33366 ? 120105 17:33:52 [ERROR]
Leave Type schedule
Deal all When I want to set my leave time it is only based on Date . I want to know Is there any way that i set the time also in my calendar for leave type for example when there is a meeting that is scheduled for me i want to set my leave time from 10:00 am till 11:00am on Date 10/01/2012 Regards Negin
Cannot create a custom view
When I create a new Custom View and try to save I get the following error : HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
Sending Notification Fails...
Hi Support, We receive error msg "Sending notification failed" while sending reply or forward with Request. It was working great before. Could you please help to fix this issue? Attached is the Support File.
Technician can only view his own request, not those he is assigned to
Hi - I have created a new technician. I have Associated him to all Sites and Associated him to all Groups. I have assigned him to a role of 'Service Desk Technicians' which gives him full permissions to all types of tickets. Service Desk Technicians are allowed to view 'All' I have assigned 19 tickets to him. Nonetheless, when he logs in, all he sees is the request panel and within the request panel, he just sees the 1 request that has him as the requestor. He cannot see any of the tickets assigned
Custom Notifications
Is it possible to alert another technician when a request Status changes?
Searching Solutions
My users are complaining that the search function used for searching solutions does not work very well and makes it tough to find what they need. Here is an example I was given and verified. The user wants to find instructions on how to add their company email to their iPhone. They use the search term "iphone use", as well as "how do I add email to my iphone" but nothing is returned. We have a solution document using the key words "iphone, mail, email, exchange, webmail, sync, apple, mac" but
Audit History Report error
Hello! When running Audit History Report, i'm getting the following error. Can you help with troubleshooting this? net.sf.jasperreports.engine.JRException: Errors were encountered when compiling report expressions class file: 1. Syntax error on token "??????", invalid AssignmentOperator value = (java.lang.String)("?? "??????"" + " ");//$JR_EXPR_ID=9$ <----> 2. Syntax error on token "??????", invalid AssignmentOperator value = (java.lang.String)("?? "??????"" + " ");//$JR_EXPR_ID=9$ <----> 3. Syntax
Default Language of Browser
Hi, I corrupt some think on SDP language and now its working for only english or turkish (I have to select on SDP menu), when i click to default, its not giving automatic language from my browser. How can i fix these ? Could you give me path of language folders or somethink ? Regards, Thank You..
remote control agent - problems to connect - how to install the remote connection agent as a service
Dear Support We are encountering problems when trying to connect to workstations via SD+ remote control. It could be related to access rights issues. Therefore, we are planning to install the remote control agent to each workstation as administrator (via ADS or during installation of the workstation) and run the service automatically, in order to avoid problems and to save time when connecting from SD+ to the workstation (as mentionned, probably due to installation rights issues when installing the
Next Page
