How to remote local administrator from technician group?
Hi, I have a problem to remove local administrator from technician? I click on checkbox in front of local administrator account in technician page and deleted. Then it's not deleted and the check box in front of of local admin account is become disable.
How to Delete software which does not associated to any of device or devices??
How to Delete software which does not associated to any of device or devices?? I am using SDP version 8017.. & Database is Mysql..
UDF_date1 field in notification
Good day. I have trouble with UDF_DATE1 field in notification. This field comes in e-mail in a date format, despite the fact that it contains date and time. Maxim
Custom date field is not correctly displayed in notifications
Hello SDP Support, I've got a small problem with custom date fields. I've created a date field in the Requesttemplate that is called: When did the alarm appear. In the Request form the correct timestamp is show as 29.09.2011 11:30, but in the Email notification it just shows 29.09.2011. When I look in the email source code there is also just the date but no time. Is there any way to include the time correctly? Using Build 8016. Kind regards Thomas
AD import works with domain.com but not netbios domain
Recently when trying to import requesters using the netbios domain name it only showed the Users OU from active directory. I determined that if I switched and used the fqdn - domain.com I was able to see all the OUs from AD and import properly. The following day I tried logging in as a technician and I could not. When entering my name the domain name changed from domain to domain.com and my password was not accepted. I logged in as another user using local auth and went to admin, technicians and
Merge Request Problem
Hello, I have the following problem: merging requests in list-view causes an error and the relevant requests are deleted without any entry in the system-log. The error message is in german sorry: FEHLER :Problem beim Versuch, die Anforderung mit der markierten Anforderung zu verbinden. Bitte melden Sie das Problem an den System Administrator, benutzen Sie den Fehler Code 1,324,375,039,614. ServiceDesk Plus 8.0.0 Build 8020
renew expired license
i use trial version of servicedesk 8 and have some role and settings that define and created. i have some day delay and when comeback to my office , i get expired license. please let me know how can renew lisence with new license and getback to working site without lose working information
Work Log Bug
I recently noticed that there is a bug in the Work Log screen. The Executed Time shows Time 0 through 23 for hours. When selecting 7 hours it should show as 7 a.m. but it is showing as 8 a.m. instead.
Update Servicedesk Plus license
how do I key-in my new Servicedesk plus license if my current license has already expired ? Right now, I cannot access the webpage after the expiry date of my old license.
can not send mail in purchar
can i help you ? I have configuration email and test user send mail outsite insite ok I have case i enter Purchase order choose Action/Send email Vendor. http://www.manageengine.com/products/service-desk/help/adminguide/contracts/contracts-notify-vendor.html But when send mail notice Sending notification failed. If login as administrator i can send mail to vendor ok
Assign Group autoclose...
Hello everyone I have noticed that for some time now when I assign a request to a technicians the window named Assign Group and Technician doesn’t autoclose as before. What can it be? Thank you!
Trying to start MySQL server failed
I want to restore my backup on test server, it's not working.. Could you help please. Database not started. Starting ......... Dec 5, 2011 5:44:40 PM com.adventnet.db.adapter.DBInitializer startDBServer INFO: Command to start DB server [cmd, /c, "..\bin\startDB.bat", 33366] java.net.ConnectException: Trying to start MySQL server failed at com.adventnet.db.adapter.mysql.MySqlDBInitializer.startDBServer(MySql DBInitializer.java:148) at com.adventnet.db.adapter.mysql.MysqlDBAdapter.setUpDB(MysqlDBAdapter.
Asset issue - 2 computers not co-existing
In ServiceDesk I have 2 workstations with completely different sets of information. When I run a scan on Workstation 1, Workstation 2 is removed. When I scan Workstation 2, Workstation 1 gets removed. I am on ServiceDesk 8017 with the 1.05 client. I am also running MSSQL for the backend. Any ideas?
Incoming Mail
Hi, our outgoing email works well but not incoming. All conversation responded through Outlook are not centralized under the ticket. I have tried to stop the SDP service then restart but it seems not working after a test. Herewith the support file so you can review. Your precious help is very welcome, Regards, Jedidia
Problem scanning custom built machines
Hi, We recently distributed agent 1.05 to the workstations in our company through AD. However, everyone in one department has a custom built machine. These machines show as Model: System Product Name and Service Tag: System Serial Number so whenever one machine scans it replaces any other custom built machine already scanned. Is there a way around this? I tried to manually change the Service Tag in the asset information, but a new scan just resets it to "System Serial Number." Do we just need
A russian characters display trouble on asset page
Please, help resolve a problem! See attachment.
add request servlet API No such user is available in specified DOMAIN
I am trying to add a user that's in my LDAP to my SDP as a requestor but I keep getting the error "No such user is available in specified DOMAIN" and I don't know what information I am missing or what I need to put in specifically for domain in order for it to catch that domain and process.
Computer Inventory Only Showing One Monitor
I am trying to use SD to find all the monitors attached with serial numbers and I am unable to see all of the monitors.
How setup requesters to sign in with their Active directory Creditntials
I have just download and installed the Professional version of ServiceDesk. I just go done importing requesters from my domain Controller, and setting up my technicians. But i cant seem to figure out how to get users to send requests from their account. I've attempted to send request by logging in through the web browser connected to my Servicedesk server.
Mail Fetching Just Stops
Two Days ago, I noticed that SDP was no longer picking up any of the mail sent to the exchange mailbox we have set. After some troubleshooting I get this error message when I to re-enter the POP settings -> FAILURE: E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. This is the second time this happen, with the first having no real reason on why it just started to work again. So far... I have re-enter all settings
unable to set mail server setting
Hi all I am trying to set up my mail server on Service Desk. I set POP server on port 110 for incoming and SMTP server on port 25 for outgoing mail server settings to send and receive mails but there is an error while i want to reply the request. There is an error message which is: " Sending notification failed" I have to say that there is no problem with receiving mails from mail server,I mean that i can receive the e-mail which has set for sending/receiving mails to/from service desk automatically
Delayed typing in Description field.
When creating a service desk ticket users are experiencing delays when typing out their descriptions, this seems to happen only when connected to a virtual server. If I log into service desk on my local machine using IE 8, 9 or firefox it is fine but when I rdp into a server or even login from the server itself there is a terrible delay in typing and no other program is affected in this way. Any idea's what may be the cause of this problem? Regards
Cannot start SDP after server dissaster
Hello Support Team. We've got the problem. Description: we had Service Desk Plus 8 (patch 12) installed on Win 2008 (Virtual machine) with external MS SQL 2005 Database. Suddenly we lost our virtual machine with Service Desk (Help Desk), but DB was still working fine. We installed Server again from scratch, install Manage Engine 8 ( to first on local MySql DB), patch it to 8 patch 12. Then try to connect to working original external DB (changeDBServer.bat show fine connection). But we cannot start
LDAP does not work correctly
Now works authorization through AD. I enter, I see a heap of fields, I have the rights of the administrator, etc. Has adjusted and has included authorization ldap. I enter under the same login/password and I can submit only the request and at its status to look. I include reversely AD. Again I see a heap of fields What I not so do? Whay LDAP does not work correctly? p.s. sorry for my english
Service Catalog - delete question
Hi How do I delete a question that is created in Service Catalog, Add Resource and with Add question? I have a lot of questions that is wrong. //Peter
Solaris 8 Support
When I use the scan analysis on a Solaris 8 machine, the hostname changes to-f. I have brought many problems, for example, the fall in production systems and utomatic backups stop working until change the hostname again. Any update? Thanks.
Change Request Notifications
Hi All our e-mail notifications currently work correctly, with the exception of when an acceptance/rejection is made to a change request - does anyone know why this would not be working, as at present, a requester has to go into the change itself and check for responses. Many thanks Doug.
Failed to communicate with client while updating workstation agent
I am running ServiceDesk 8017. Currently I am trying to deploy the latest agent (1.05) to our workstations. While doing this, I was receiving a lot of 'failed to communicate with client" errors. After some troubleshooting, I found that the AssetExplorer agent was stopped. When I tried to start it, I receive a message saying that the service is stopped because it has nothing to do. If I try to start it a few times, it finally starts and I can update the agent. However it does eventually stop
Asset Name changes from FQDN
I have been experiencing issues on my ServiceDesk server with asset scanning. Among these issues, I have noticed that most workstation names will switch between a Fully Qualified Domain Name and a non-FQDN every few scans. I had manually gone through and fixed all of the workstations, and I am watching them change back. I have the clients running the 1.05 agent and I am on ServiceDesk 8017. Please help.
Business Rule Stopped Working
Hello. We have a business rule when: Request Type is "Incident" or "Service Requst" then send an email. This has been working fine. Then when we come back into the office on Monday, after the Thanksgiving holiday, part of the business rule has stopped working. When the Request Type is "Incident", business rule works When the Request Type is "Service Requst", business rule fails. We have restarted the SDP services and no change. What happened over the long weekend?! Any help would be
Email does not trigger during second assignment
Email does not trigger during second/third Call assignment, Email does not sent to the respective assigned technician when call is assigned from One technician to second technician & then to third technician.Email is only sent to technician during first assignment only
Unable to select domain
Just upgraded to 8.019 .. When I open a browser to login I am not given option to select a domain and therefore can not login.
How Publish MPS+ Service Desk Online, Windows Server2008r2 datacenter. Cloud environment.
Hi all We just bought MSP+ Service Desk, already done configuration, How to publish it online? We have Windows DataCenter 2008r2 installed on my company cloud account using IBM Smart Cloud. How to link the application to server & to be public. i have enable ISS Roles in the server. but dont know how to configure. if use localhost:8080, no issue, can access. Kindly advice. Nee help we want to configure, so my customer can log report from outside network/public using website
Lease Asset Data
In case of Leasing information of IT Asset and Non-IT Asset, how can I import Lease trigger or Leasing start date and end date by CSV file? Thank you Namfa
SDP still send/receive while 'Mail Fetching status is STOPPED'
Hi Support, I got a complaint from the customer about mail fetching. sometime SDP still send/receive emails while the customer has stopped Mail Fetching feature. If you want more information or have any recommendation, please tell me. Best regards, Songtham
Google Chrome Download
In Service Desk Plus, when downloading any attachments in the requests, it doesn't open the attachment but rather shows it as "HdFileDownloadServlet". This happens to any type of attachments that is sent to the service desk from users (pdf, doc, wav, ect ect..) Is there a fix for this for Chrome?
Unassign login details for requester
As per the subject. I have a few requesters (Admin -> Users -> Requesters) with login details assigned, I am wondering how I can remove the login details. I have tried editing the requester and removing the login name, however I get an error prompt to enter a login name.
Asset Scanning Issue
Dear all, When i going to upgrade the Servicedesk plus to the new build, Is it necessary to upgrade the Agent also?? Please do the needful. Regards, Girish Barhate
Definitive Guide to the Remote Control function
I'm having trouble making the Remote Control function of the SDP. I'm using version 8.0.0 build 8015. Some of my technicals do not have administrator permissions on the machine and these, when they try to control a machine, the request appears to the remote host but after after acceptance nothing appears on the technical. I wonder if you can pass me a document that contains all the necessary permissions for the Remote Control function for today, need to remove the VNC on my site and unfortunately
Service Desk Plus Stop Working
Hello, i have service desk plus on a win2003 server, but frecuently the services of Service Desk stop working and i have to restart the server every time to make service desk plus work again. i already aumented the ram on mysql and the wrapper. What else can i do to fix these problem??
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