Crash in Inventory
Hi There I am using Servicedesk Plus build 8010 but everyday I have to restart services because Inventory is not accessible. This is becoming a real issue here and I would like to handle it ASAP. How can you help me? Please. Amir
Major / Minor Versions Grouping Issue
Hi, I've been doing an Adobe asset audit and made a Major version called "Adobe Acrobat" and then grouped all associated Adobe Writer products underneath it i.e. Acrobat Pro 6, Acrobat X Standard etc ... and then created licenses and associated with "Adobe Acrobat" which all looks fine. When contacting our purchasing department who use the "Purchasing" module they're not happy as "Adobe Acrobat" isn't a useful reference for them for their invoices after they drilldown to a vendor and select the
Software Licenses
I have a software license that was accidently associated to a wrong software title(product). I am unable to delete this license because it is asociated with a Purchase Order. I obviously can not delete the PO since it has been approved/paid and closed already. How can I correct this situation? Thanks for the help Karen
One user on multiple assets. Duplication.
Hello. Sorry for my English, translated with help of an interpreter. Scan multiple workstations and assign users. I decided to check for the presence of these stations enshrined users. It turned out that for some stations is fixed one and the same person, even though I assigned different users. When assigning specific user, who is also changed to another station. Help me solve this problem?!
Warranty information from Desktop Central
Why will SD not show DC warranty information?
Images in request sent by email
Hello guys, Being busy with images within SDP i stumbled upon something that i've been encountering for a long time. When someone sents a request to SDP through email, and i subsequently open that request, the HTML markup for that email seems lost: - All images are being shown as attachments, not inline in the mail itself as it should be. Is this behaviour expected, or can we get this quality of life functionality in the future so it preserves the mail markup as intended?? Or can i somehow resolve
mysql logon change domain on numerous users
Is it possible to bulk change the domain for a number of accounts? We have the same users in 2 domains, as we're doing a domain migration that will take some time to complete. The users are logging into domain A and their Service Plus account is in domain b. Can I run an update query to change the domain? What is the mysql login and port? ken.stoner@nasg.net
Failed to communicate agent - Service Desk Plus
Hello to all, I have a machine that cannot be scanned from the server , and no such request is logged in the agent log file. However , if I select 'New Scan' , enter the IP address of the affected machine and scan that , the agent log file 'logs' that a scan has been requested and made. Of course , this is not ideal , as I now have 2 machines which are technically the same listed on Service Desk Plus. Does anyone know how I can correct this eg remove all machine details from server , and then re-add
[URGENT] Server / Workstation name
Hi, I'm scanning the servers by Agent and it is giving me the FDQN name. example: cockpit-server2.shp-domain.com I need to change that name in order to let people understands what it means. (Like 'Messenger Sever', 'Backup DB Server'. But When I change it's asset name, SDP cannot scan anymore(it requires the administration ID and password) its system and new workstation gets added by Agent. How can I change the server's name and keep it(and keep scan by agent)?
SLAs violated, but no SLAs are in place
I'm going through setting up the basic configuration for our Service Desk. I notice that now whenever I set a priority to a ticket, I get an error message that says my SLAs have been violated. I haven't set up SLAs just yet. How can I fix this? How are the SLAs connected to the priority? I've attached an image to show the error flag. Thanks.
cannot shutdown ServiceDesk Service
i am trying to shutdown the Service so I can perform an upgrade. However when I try to shutdown the service nothing happens. I copied the contents of the shortcut into a command prompt and I get the following Error: Java Virtual Machine Launcher Could not find the main class. Program will exit.
Alert group members by e-mail when a request is left unpicked in a group.
I checked notification rule : Alert group members by e-mail when a request is left unpicked in a group. and config notify after 0 days 0 hours 0 minutes , but after 6 minutes SDP the members of the group received an email. Can you explain why ?
Service Desk restore issues
Dear Friends, I have Manage Engine Service Desk server which fall down due to some issues. I installed the Manageengine Service Desk 8.1 and 8.0, i tried to follow these steps for Restoring the Data: How do I restore the backup data? The following instructions is to restore the backup data. Step 1: From the command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute the command restoreData.bat. Choose the backup file while prompted and select OK. [ Screenshot ] NOTE: Please note that
HTTP: Status 404 - /HomePage.do/approval/Approve.jsp
Dear SD+ Support, We have a problem when approver users want to click link from email "Approval required for a Request". here is the link: "http://ina1ntas19:8080/HomePage.do/approval/Approve.jsp?ITEMID=26183&woID=26183&MODULE=Request&KEY=-967051531355680802404-9670515313556808024041672308425078928-1215761939" It seems the approval page is not found because user have an error like this in the browser: HTTP Status 404 - /HomePage.do/approval/Approve.jsp type Status report message /HomePage.do/approval/Approve.jsp
Reply Cut/Paste with IE - pastes an image?
Just installed the latest version of SDP (version 8.1 8121). Loving the ability to paste images into conversations and solutions. However we just experienced a weird issue. When using IE8 or IE9, when an HTML email is copied and pasted into a reply, the text of the email is pasted, but the system also pastes in a graphic screen shot of the paste text into the reply. It's the most unusual thing. I've attached a screen shot. It does not happen in firefox or Chrome. Anyone else seeing this?
Issue with the "all tasks" view
Right now, our technicians with dispatcher profile can only see tasks assigned to them. However, we want them to be able to see all tasks created by assigned to technicians in their site as well. This was working as I described pre-8121. On the other hand, I am not 100% that it is related to the update. Up until now; I checked that - Technicians can see all requests in their site - Technicians can only see tasks assigned to them - Technicians' access permissions are as in the screenshot - Technicians
Double name in technician list (while want to assigned the request)
To all it pros out there, I had a problem because there's 2 (same technician) in the technician list (while scroll down to assign the task- select technician)... I tried to delete this name from the technician list but one of the id still remain in the list (but not in the technician list)... please refer attachment. thanks
Attach Asset to Task
Is there anyway that I can attach an asset to a task?
How to login using command line SQL to servicedesk PLUS
Hi, I am trying to login to servicedesk using mysql root login from the command prompt. How can I do so. I tried the below login option: mysql.exe -u root -P 33376 ServiceDesk The error i get is: ERROR 2003 (HY000): Can't connect to MySQL server on 'localhost' (10061) Any inputs are greatly appreciated.
Incompatible database version?
Hi there, I tried to upgrade my 8116 ver. to to 8121 but suddenly failed. Now i prepared one new server to restore my database while i'm checking on the current server. Once i tried to restore the database from backup, nothing happen and now both my server failed to operate. somebody please help me. is it possible because the new version 8121 not support not very old database version (build no: 8.16).... many thanks in advance
Attachments from mail conversations.
Hello. We have a "Path for attachments" configured for non-default folder, but attachments from mail conversations being saved in default path. (ManageEngine\ServiceDesk\fileAttachments\Conversation). Thank you.
Can´t not remove system log
when i try to remove the sytemlog,. with the button "Delete all", servicedesk services is restarted. I have now, 1880349 records. As could delete these records ??. My system is very slowly
Spam filtter doesnt work properly
I have the following rule in our spamfilter: Drop e-mail when: Subject does not contain "[GDF ServiceDesk]" or "[MRM]" This suggest that e-mail with either [GDF ServiceDesk] of [MRM] in the subject will be used to create new requests and other mails will be dropped.
Not enough space available - Service Pack installation
I am trying to upgrade from 8.1.0 Build 8116 to 8.1 Build 8119 When attempting to do so, I receive: Not enough space available for installation of Service Pack I am able to run the backUpData.bat routine and have about 300MB free (not a ton of space, but this should be sufficient?) on the drive SDP is installed on. Is there anything else I can look into?
Remove duplicate entries
Hi, we have 2 domains, and authentication via LDAP. To fill these accounts before I spent importing data from active directory, zatemzatem table aaalogin domain replaced by "-". And wire imported from LDAP. In this case, the old users can log in SD +. The last time I made a mistake and then import from AD I did import from LDAP immediately. As a result, users are imported 2 times. How and to what table to remove duplicate entries? Win2008x64 SD+ 8114 MySQL Thank you.
Change module notification
We are not able to log the responses of the clients whenever we send an email notification to user directly from change request
Unable to set asset in a request to None
We are having an issue where we are unable to set the asset to None in a request. The asset field will change to None, but the change will not be saved. If we edit a request, and set the asset to None, when we attempt to save the ticket, we are thrown back to the Edit screen with all ofour changes lost. How do we fix this issue?
Group settings from template resets
Hi I have built templates in ServiceDesk, in the templates I put a value in Groups. When I try the templates, and register one requester, the group setting resets and the value setts to --select group— How do I get the settings for gruop to stay? Is this a bug, or a miss in configuration? Where do I find the settings for this?
iPad app not working
I installed the ipad app and set it up with the same settings as the iphone app, but I get a status 401 error when I use port 8080. It save without error when I use port 80, but I know we use port 8080 and the iphone app works with 8080. if I just say ok to the error, it appears to save it. I enter my login and get an invalid password error and I know it is correct. I have tried multiple users (one of which was a local user). Anyone have any ideas?
requests history
Hello. After update to 19 release history of requests dont work. if make changes to request, for example choose technitian, history tab dont show this. only creation and closure shown. please help us.
change status don't send mail whit domain technician
hi, i have a problem when a technician (from the domain), change a ticket status, Service Desk, don't sent mail notification to the requester, if change status whit technician (from local user), Service Desk send notification correctly, why? thanks
Hotfix 8119 Failed
We just did an upgrade from to 8119 from 8112 and failed. ServiceDesk service fails to start. Windows Event ID 7024 The Windows cmd "sc query servicedesk" returns a service_exit_code of -1 Help!
Safari Mac problem with attachment name: FileDownload.jsp
Hi, when I download an attachment from Service Desk Plus (e.G. at solutions) on Mac Safari (OS X 10.6.3 , Safari 4.0.5) the download will be saved as FileDownload.jsp This happens only on Safari not on FireFox or Windows computers. Any hints? Thanks, Alexander
Active Directory Pass-through authentication "Failed to locate authority for name"
I look at post in this forum and others but still can't find a fix for this. In the logs it says "Failed to locate authority for name". I ensured that we are using the FQDN. I get no errors when creating the computer account required. We are using a 2008 domain server. Do I need to do something to enable NTLM on the server side?
service Desk plus restoring issue
Dear, We have bought Professional License of Service Desk Plus 3 months Ago, Registered on Email: sale7_sa@hotmail.com Here is the issue: We re-installed the Service Desk Plus (as we formatted the machine) 8.1.0 Build 8111 Version, and while trying to restore from Restored Data, as procedure given on Service Desk Web, The message Appears "Trying to restore data" then the Cmd Prompt and restoring box goes off. I have tried many times with about 4 different Restored Data Files. Note: No error Comes,
Can't add new product
When I click "Save" nothing happens!
How to make a change.
Good afternoon tell me please, can I change the numbering change? for example, iz1 iz2 ID. With respect for the user.
Description not shown for support groups!
Missing description for Support Groups:
Admin TAB - Missing from account 'Administrator'
Somehow I have managed to remove the Admin TAB from the Administrator logon. Q. How to I get the back?
logging in problem with iphone/ipad
Hi, I'm getting an incorrect username/pasword error whenever I try to log onto servicedesk plus from either an ipad or iphone, this is happening on either the proper site or the mobile version. It works fine from any other PC. I have checked that it's not automatically putting a capital letter at the beginning of either username/password and have checked it's AD authentication and the domain is selected. Any ideas? Thanks
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