Not enough space available - Service Pack installation
I am trying to upgrade from 8.1.0 Build 8116 to 8.1 Build 8119 When attempting to do so, I receive: Not enough space available for installation of Service Pack I am able to run the backUpData.bat routine and have about 300MB free (not a ton of space, but this should be sufficient?) on the drive SDP is installed on. Is there anything else I can look into?
Remove duplicate entries
Hi, we have 2 domains, and authentication via LDAP. To fill these accounts before I spent importing data from active directory, zatemzatem table aaalogin domain replaced by "-". And wire imported from LDAP. In this case, the old users can log in SD +. The last time I made a mistake and then import from AD I did import from LDAP immediately. As a result, users are imported 2 times. How and to what table to remove duplicate entries? Win2008x64 SD+ 8114 MySQL Thank you.
Change module notification
We are not able to log the responses of the clients whenever we send an email notification to user directly from change request
Unable to set asset in a request to None
We are having an issue where we are unable to set the asset to None in a request. The asset field will change to None, but the change will not be saved. If we edit a request, and set the asset to None, when we attempt to save the ticket, we are thrown back to the Edit screen with all ofour changes lost. How do we fix this issue?
Group settings from template resets
Hi I have built templates in ServiceDesk, in the templates I put a value in Groups. When I try the templates, and register one requester, the group setting resets and the value setts to --select group— How do I get the settings for gruop to stay? Is this a bug, or a miss in configuration? Where do I find the settings for this?
iPad app not working
I installed the ipad app and set it up with the same settings as the iphone app, but I get a status 401 error when I use port 8080. It save without error when I use port 80, but I know we use port 8080 and the iphone app works with 8080. if I just say ok to the error, it appears to save it. I enter my login and get an invalid password error and I know it is correct. I have tried multiple users (one of which was a local user). Anyone have any ideas?
requests history
Hello. After update to 19 release history of requests dont work. if make changes to request, for example choose technitian, history tab dont show this. only creation and closure shown. please help us.
change status don't send mail whit domain technician
hi, i have a problem when a technician (from the domain), change a ticket status, Service Desk, don't sent mail notification to the requester, if change status whit technician (from local user), Service Desk send notification correctly, why? thanks
Hotfix 8119 Failed
We just did an upgrade from to 8119 from 8112 and failed. ServiceDesk service fails to start. Windows Event ID 7024 The Windows cmd "sc query servicedesk" returns a service_exit_code of -1 Help!
Safari Mac problem with attachment name: FileDownload.jsp
Hi, when I download an attachment from Service Desk Plus (e.G. at solutions) on Mac Safari (OS X 10.6.3 , Safari 4.0.5) the download will be saved as FileDownload.jsp This happens only on Safari not on FireFox or Windows computers. Any hints? Thanks, Alexander
Active Directory Pass-through authentication "Failed to locate authority for name"
I look at post in this forum and others but still can't find a fix for this. In the logs it says "Failed to locate authority for name". I ensured that we are using the FQDN. I get no errors when creating the computer account required. We are using a 2008 domain server. Do I need to do something to enable NTLM on the server side?
service Desk plus restoring issue
Dear, We have bought Professional License of Service Desk Plus 3 months Ago, Registered on Email: sale7_sa@hotmail.com Here is the issue: We re-installed the Service Desk Plus (as we formatted the machine) 8.1.0 Build 8111 Version, and while trying to restore from Restored Data, as procedure given on Service Desk Web, The message Appears "Trying to restore data" then the Cmd Prompt and restoring box goes off. I have tried many times with about 4 different Restored Data Files. Note: No error Comes,
Can't add new product
When I click "Save" nothing happens!
How to make a change.
Good afternoon tell me please, can I change the numbering change? for example, iz1 iz2 ID. With respect for the user.
Description not shown for support groups!
Missing description for Support Groups:
Admin TAB - Missing from account 'Administrator'
Somehow I have managed to remove the Admin TAB from the Administrator logon. Q. How to I get the back?
logging in problem with iphone/ipad
Hi, I'm getting an incorrect username/pasword error whenever I try to log onto servicedesk plus from either an ipad or iphone, this is happening on either the proper site or the mobile version. It works fine from any other PC. I have checked that it's not automatically putting a capital letter at the beginning of either username/password and have checked it's AD authentication and the domain is selected. Any ideas? Thanks
License Agreements
When trying to add a new licence agreement we keep getting the following error. com.adventnet.persistence.internal.UniqueValueHolder Under the Agreement Number. It doesn't matter what we put in this field we get the same error. We've tried rebooting the ServiceDesk server but still got the same error.
Importing asset details
Hi I am currently trialling SDP as a possible asset management solution. It has scanned our workstations ok, and now I would like to update some of the details it couldn't automatically get (e.g. monitor serial number, cost etc). I have exported the details of the workstations from a room through the reports to excel so I can bulk update some of the information. I then save it as a CSV ready to import back into SDP. The problem I am having is it doesn't seem to want to have all of the fields back
Can i Edit Requester Role?
I need To Give a Close and Delete permission to Requester , I Try to Edit the Role but i cant its Disabled .. How Can i Do this ?
Technician contact info is viewable by requestor.... Not good. This must have changed from previous versions.
We purchased SDP in February of last year and really like it. We have kept our upgrades up to most current and am awaiting SDP 8.0. However, something changes between February and up to last upgrade that is a bit disturbing. I was shown today that a requester with SDGuest rights only can click on the Technicians name in the correspondance header of the call and see their extension and their cell phone numbers. This was something we were worried about back in February but was shown that it would not
Problem with reports
Hello, I'm having some problem with reports on my ME Service Desk, here is the error I'm getting: Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com net.sf.jasperreports.engine.JRException: java.lang.IllegalArgumentException: bandOffsets.length is wrong! at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:62) at net.sf.jasperreports.engine.util.JRImageLoader.loadImage(JRImageLoader.java:274)
Unable to take the backup of ServiceDesk Plus
Hi, We have the below error two days in a row, both front\back end servers appear to have ample disk space despite what the error suggests. The logs I found in the BIN directory do not give any clues. Can anyone suggest a solution or next troubleshooting steps? java.io.IOException: There is not enough space on the disk at java.io.FileOutputStream.writeBytes(Native Method) at java.io.FileOutputStream.write(Unknown Source) at sun.nio.cs.StreamEncoder$CharsetSE.writeBytes(Unknown Source) at sun.nio.cs.StreamEncoder$CharsetSE.implWrite(Unknown
Possible JavaScript issue
Our developer may have found a possible issue. Please advise... There is a weakness in ServiceDesk Plus’s handling of Javascript in e-mail-generated tickets. You can sneak script into the subject line of e-mails sent to ServiceDesk Plus: (see screenshot labeled - Txt in Sbjct scrnshot) The script will not be shown to the user and it will be executed when the ticket is displayed: (see screenshot labeled - Test test test) The script can be seen in the request list if the sender doesn’t put enough
How to allocate consumable licence
HI, I have a software that I use for backup name Storegrid by Vembu. I by CALs that last a month. For each station Store grid is installed it uses a Monthly CAL every month so lets say if I had one station that had storegrid and I bough 12 CALs I am good for the year, and if I install this software on two stations the same 12 CALs will be split in to 2 and used up in 6 months. I would like to asset this in Manage Engine, can some one explain to me how to do it?
restore error
hello everybody im trying to restore a backup but i have this messages: ******************************************************************************** Restore DB Setup Wizard ********************************************************************************* Execute Restore DB Utility from command prompt For Windows users : bin>restoreData -c [backup file] For Linux users : bin]#sh restoreData.sh -c [backup file] *********************************************************************************
Unable to select technician after selecting group
We are having an issue where with some tickets, not all, we are unable to select the Technician once the Group has been selected: As showen in figure 1. Figure1. When no group is selected, all available technicians are available for selection (see figure 2) Figure 2. Or when the Tier 2 Group is selected the available technicians are displayed (see Figure 3) Figure3. The group properties are shown in (figure 4) Figure 4. Support Groups are set to Copy Default Settings for
Unable to apply Hotfix 8116
I cannot apply 8116 to 8114. It keeps failing and I have to restore from backup after re-installing. The updatelog is zipped and attached Please advise
Sub-Catagory Name repeated
Hope someone can help with this it's driving me up a wall. When I open a ticket, choose a category for instance "Hardware", then I go to choose a sub-category like "Server Hardware" it appears like this "Server HardwareServer Hardware" and all my sub categories look like this regardless of what category I choose. Can anyone help? Thanks, Jeremy
SeviceDesk Plus
I am trying to evaluate service deskplus 8.1. I used the agent to scan assets but my problem is it overwrite assets after it detect more than five. Is this a normal behavior? thanks aries
Purchase Order "sent items"
Hi. I sent an 'email to vendor' from the Purchase Order page, but received a non-delivery message to my mailbox to state delivery failed. How can i resend or have I lost all the email ?
JavaScript in Email-generated Tickets
Is there a weakness in ServiceDesk Plus’s handling of Javascript in e-mail-generated tickets? You can sneak script into the subject line of e-mails sent to ServiceDesk Plus. The script will not be shown to the user and it will be executed when the ticket is displayed. The script can be seen in the request list if the sender doesn’t put enough filler before the start of the script. Has anyone expereinced this? What's the resolution? There is a fear a team member of mine has that this could
Dodgy page layout after 8.1 upgrade
For the most part, the uprage seems to have gone through ok, however the layout of the ServiceDesk pages is not as it should be. There are missing graphics and certain areas are missing design aspects, as you can see in the attached screenshot
Problem with: Software > License Agreements > Add New License Agreement
I'm adding idividual license keys for an application we just purchased and the required field "Agreement Number" displays an error each time I try to save the form. When trying to add a new license agreement I receive the following error regardless of what text is in the Agreement Number field.
How to set auto generated email notification?
Dear Support team, I am new to Manageengine Servicedesk, I want to know how to enable following options. 1. When an incident is added by the requester, an email is sent to that particular group of people in which that request is submitted. 2. When the incident is updated by the technician, an email is sent to the requester telling him about the updation. 3. When an incident is resolved by the technician, an email is sent to requester telling him that your request is resolved. what else I can enable
Server is running but page is not visible (linux - Debian (sqeeze)).
Hello everyone, I tried to solve it by myself but i can't manage with it. As I said in topic server is running: Server is starting. This may take a couple of minutes ... Free edition... ServerContainer [CREATED] AdventNetCC [CREATED] SQLOne Search [CREATED] ServerContainer [STARTED] AdventNetCC [STARTED] SQLOne Search
You are not authorized to view this page...
We are running SDP 8.1 and have just bought the 'Changes' module. When we try to access the 'Impact' option under 'Admin' -> 'Helpdesk' we get "You are not authorized to view this page..." We have tried to create a new technician and give him the role 'SDadmin' as the only role, but are still met with "You are not authorized to view this page...". Does anyone have a workaround/solution?
Problem to detect all computers. 1 detected = 1 disappears. Only 65 items no more.
Hello, I have a problem to detect all computers. When I detect 1 and another disappears. I can have only 65 items no more. I use the version 8016 and all computers have the last agent 1.12. Can you help me ? Thank you in advance.
there's no user in asset service desk plus
hi, i use script set agent in active directory GPO,,some how,,i cant find the user in my asset..why this could be happen?? thanks and regards
Error in importing assets
Hi SD Tech Team I am having issue with importing assets from CSV file. the file has 700 records and when I imported them 90 records were not imported. I opened the error file and found this statement "More than one user available with the same name" So please add this asset manually. can you help me please Appreciating your usual support Thanks,
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