Gmail email account
anyone, do SD+ works with any gmail account.
Solutions Bug?
"how-to" was entered as a keyword in a solution. When searching for "how-to", it returns no results. However searching on "how" does. Is this a limitation of MySQL interpreting the "-" as a special character? Thanks, Christian
Notification Rules
when I'm trying to customize templates for any notification and open the insert web link button I got the same URL (http:// ) I tried to put my local host along with the port # but it didn't save it. I'm using this link for the $RequestLink to allow the requester/technician to open the request link. unfortunately it is not working properly and sometimes the requester/technician can open the link and sometimes they couldn't I'm still in the test stage. can anybody help. Jalal Sulaiman
Searching ticket resolutions vs solutions
Does ServiceDesk Plau have the ability to search all the resolutions for a particular phrase? Is the Solutions database only searchab;e via keyword or os ot full-text enabled?
What version is what
I see talk on this forum about Version 6 and the ITIL version In respect to the demo is that version 6 or the ITIL version or are they both the same???
Require solution before Ticket Closed
As a suggestion, when a ticket is closed the program should prompt for a solution.
Inventory - Database query
I'm looking for a discription of the database. I want to create a query report of our server HDD space and I want to watch the filesize of some databasefiles.
Request Template ver 6.0 with Attachment
Hi Our Company is considering to purchase help desk ver 6.0 I go throw the demo and interested in "Request Template" feature. Can we attach files for template ? We have several Request Form using Microsoft Word and it's registered as ISO Documents. It will be nice if we can attach the word template and just says, "Please fill in the attachment for Enrollment" for example.
V6 Demo
Tried to reply to post in announcement but could not submit so placing here. Some thoughts from somebody still evaluating a selection of possible call management systems. (have tried demo of previous version and now of V6 http://itildemo.servicedeskplus.com/). 1) In our current system we make extensive use of parent/child calls. eg create a new (parent call) for a new PC. Child calls referencing the parent call for issue PC from stock, install new network socket, order software, etc etc. This way
Will the Request Forms change much in SD+ 6
Hey Guys Just wondering if the requesters will see much change in SD+ 6. I am just doing up some documentation for our requesters in preperation for Jan 31st and wanted to know if I could use 5.5 to work off.
General Parameters Configuration
Hello, When I want to add an image to customize my Service Desk I have this error. ECHEC : Exception lors du param�trage du LOGO DE CONNEXION Rapporter le probl�me � ladministrateur syst�me, avec le code derreur - 1,169,113,170,085. If somebody can help me Thanks Fabrice
Where is the SDP 6 Demo
I keep seeing threads talking about the SDP Demo. where is it????
No reports for techs????
Have been on ServiceDesk for about a month now. Considering the low ramp up and deployment curve, I am extremely happy with it. While tightening up SOP's for our techs, we discovered they were not able to run request reports of any kind. This I come to find after riding them for a whole day for usage reports!!! This surely can't be... I did setup scheduled reports, but this is just not going to functionally work... Ideas or suggestions? Anyone out there also have the same frustration?
importing from existing database
Hi all Could someone please help me in terms of importing an existing database of users to Service desk?
Can you run two instances of SD+ on the same server?
Can you run two copies of SD+ on the same server? I need to run two completely different SD+ environments that are not related in any way to each other. However, I'd like to consolidate onto one server if possible (and run them each on their own port). I'm not interested in trying to set up more than one environment under the same instance of SD+ and use business rules to differentiate. I need two completely seperate SD+ instances. Is this possible to do on the same server? Thanks....
request template ver 6.0
The request template drop down would work much better if it was on the home page and the type of request form was selected prior to selecting new request
Free Edition
Hey All, How many technicans are available in the free edition? Cheers Damon
No reports for techs????
Have been on ServiceDesk for about a month now. Considering the low ramp up and deployment curve, I am extremely happy with it. While tightening up SOP's for our techs, we discovered they were not able to run request reports of any kind. This I come to find after riding them for a whole day for usage reports!!! This surely can't be... I did setup scheduled reports, but this is just not going to functionally work... And giving them admin rights isn't going to work either from an operational perspective....
Request Replies opens new ticket.
Hi there, I have a problem in that if I reply in SD+ to a requestor, when they reply it opens a new ticket. I've read through the previous discussions and no-one seams to have this problem anymore. I'm using Build 5003. Not sure if this is why but I have removed the two # symbols from either side of the request ID. Many thanks Tim
notes or tracking for workstations
with SD+ is there a way to make notes regarding a workstation? What I'm trying to do is keep track of system updates and log file reviews. Let me re-word this... I'm trying to do it without a request since I'm the one updating all the workstations. Thanks, Tom
Which SQL will SD+ 6 run on. 2000, 2005 or both.
Hey Guys Does anyone know which version of MS SQL will SD+ 6 run on. 2000, 2005 or both.
Disable Requester?
Is there any way to disable or suspend an account? Thanks.
New user using ADS
So I imported all my users just fine, but was wondering if there is, or is going to be a way in the new version to just import a single or small groups of users from different OU's. We constantly have new users joining and people leaving and was hoping for a "quick" way to import them and not have to reimport all 2200+ users each time someone is hired or leaves. Thanks, Terry
New Release 6
Hello, I would like to know when te nieuw SD+ 6 is comming? Because this one should have the dutch language and the fix for computers in the user profile. Thnx, Jos
Integrating Assets with Workstations?
Hello All, Is there a possibility with the Asset Management software to integrate the workstations with the actual assets? It seems as though they are 2 different tables which arent linked in anyway??.. can they be linked?
Hardware Details Tab (Workstation Inventory)
Hi, I was wonder how i put the extra information into ServiceDesk, Like Monitor Serial Number. See attached image. Thanks Peter
Contract Auto Renewals
Can a field be added to identify a contract as auto renewing, and the term? This should then extend the contract expiry time in SD+
workstation details
on the request tab when viewing workstation details I've noticed that there are two requests with the same title and time where in fact there was only one received.
Forums/Site Response Times
Hello - Over the past few weeks I have noticed that these forums are running extremely slow! Pages take 10secs+ to load at times, making browsing for topics painful. Have also tried on another two internet connections, and it is exactly the same, so am sure it is not my connection. Is anyone else having the same issues? Support, could you please look into this. thanks Peter.
Workstation "Service Tag" field
All of the workstations at our company are assigned a number, by means of a label that we affix to them. I would like to put that number into the workstation details in Service Desk Plus, and I figured "Service Tag" would be a fitting field to put this workstation number in. However, any information I put in the "Service Tag" field gets wiped out whenever I run a scan of the workstation in SD+. I realize that I can create a custom field for the information I want to input, however I REALLY would
Issue tracking
Hello, We where searching for a program witch was a servicedesk in combination with a project and task management. I have seen a product of AdventNet witch is servicedesk plus and a product witch is issue tracking but is there no way to combinate those products? Thnx, Jos
ldap
I am sorry if this question was already posted but can I import a list of my users from ldap. Thanks . Herman Douglas
initial configuration (mail)
didn't quite get the part where for mail fetching I should create mail and alias for that mail. Than what, use that alias. Maybe I get this wrong way, that thing with alias.
Enhancement Needed - Please reply if you agree or disagree
Time spent entries should be tied to the create of notes and resolutions so that I does not require seperate steps to update.
Login failed for unknown reasons
Good morning Since yesterday we cannot login to our servicedesk tool. It always says "Wrong username or Passwort" to everyone. If I login with "Local authentication" (not on the domain) with User:administrator/pw:administrator it works fine, but somehow this administrator cannot change anything. It's like this administrator is a normal user. Special is, that i have ServiceDesk and SupportCenter working on the same Server. Works very fine, but a day before the desaster i hotfixed supportCenter from
AD import fields
I posted this as a guest but now I'm registered so here it is. Is there a way to import more specific information for users from AD such as Company field. It would be nice so we can make reports on how many request are comming from our customers (Companies).
Active directory / network scan
Q1.If i at day one do a scan of active directory and computers outside the domain will both of these lists be added together so i don't just get the domain workstations but also the non-domain workstations? Q2. If i at day 2 do a new scan, will the computers that were not connected on day one be added to the list of computers or will the result of that days scan be the only computers in the list?
Make all users see all requests
Is there a way to make all the users see all the requests that are open or not closed? In case several users report the same error they can see that it has already been addressed by other users. Or is there another way to solve this?
Fomat of Email Notifications
I searched other posts but didn't find any answers on this. We just recently purchased the product. I was testing out email notifications, which work fine. However, every email that comes across has this extra content: Mime-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_43_29563339.1168960112092" ------=_Part_43_29563339.1168960112092 Content-Type: text/plain;charset="UTF-8" Content-Transfer-Encoding: 7bit **** My Custom Email Message Shows Up Here Just Fine **** ------=_Part_43_29563339.1168960112092--
User account problem
Hi, I have encountered a problem with user accounts in service desk plus. I currently have a user who can log on as a requestor but there account does not show up in the users - requestors configuration panel, or the technicians panel for that matter. This means very annoyingly that I can not delete this user from the system, yet they can still log on and raise requests. Please could anyone offer any help? Thanks in Advance James
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