Query Report of Software List base on User
Hello, I'm trying to run a query base on all the software installed base on individual user or workstation. Can someone help? Thanks, Chris
Login using windows credentials or auto login
We have a hybrid on-prem & Azure AD system. Real users are sync'ed with AD and Azure, while we have some machine users that are only sync'd with the on-prem AD. These machine users are for anyone in the site location to use to submit tickets or requests.
Make all requesters as service request approvers
Hi, I have a scheduled job to import requesters from AD daily. Can someone share the method to query and update to make all newly added requesters to become service request approval by default? I have similar questions raised in the forum but no answer
Removed ticket attachments from Forward template
Hello, As default it appears that when you select Reply or Reply All any attachments on the ticket are not automatically included in the email template, but when you choose Forward attachments are automatically attached by default and you have to unselect
Assets issue
Hi there, I'm actually facing an issue with the asset. I created new IT assets and named it (Dell PCs) to add the PCs in inventory in that section. After 2 weeks we got a new employee, and I changed the assets state from in-store to in-use and I chose
[SDF-48845] Editor Field
Hi there, We were intending to use the Editor field in our Starters process to allow the line manager of a user to update further information / requirements about the new starter to progress the starter process. Which is fine for requesters, but we have
Scan Malicious emails forwarded to ServiceDesk Plus
We have KnowBe4 phish alert integrated into Microsoft Outlook that users can report potentially malicious emails. The phish alert (email attached) is sent to ManageEngine ServiceDesk Plus for our technicians to investigate if the email actually is a phishing
API search
Hi ALL SDP 14500 We want to look for data in a limited period (using the parameter” date of making request”) among requests with a specific/ certain type of parameter from a customer field, to be sure, the number of request and other data from customer
An error occurred while processing an email. Mail Fetching process of ServiceDesk Plus was stopped. Please delete the below mail from your mailbox and restart mail fetching process.
Good morning, I've been having a problem for a few days. The incoming email recovery service stops and returns the error (SDP Notification: ERROR : Mail fetching process stopped ). In the incoming mailbox the emails are read but not processed. I'm using
Integration Servicedesk Plus (and MSP version as well) with SIEM sistems, exem: Qradar, syslog, splunk, etc
Our customer and partners are interested in integration Servicedesk Plus with their SIEM. As example, they need information from history tab from tickets, changes, etc.
ServiceNow and SDP : Two Way Communication for UPDATES?
HI All - I've been reading documentation on ServiceNow and SDP API integration and I have a question. It seems when configured, the API can automatically create a ticket in SDP from ServiceNow and visa-versa (create a ticket in ServiceNow FROM SDP). However,
Report to pull all email addresses that have created tickets this year
Hi, How do I create a customer report that creates a list of each unique email address that we have received an email from? It would be especially good if it could also have a count for how many tickets were created by each email address.
Email Command - Date Field
What is the format used to set a Date field via email command? I've used both of the below formats but neither worked. The field just remains empty. All the other email commands I'm using work on this form and I've double checked the field name to make
How to recovery delete asset on SDP and Endpoint Central !
Please help us recovery delete asset on SDP +!
Time Showing in Description after Add a Request
I require assistance with the time output. Could you please review the script code in picture #1, the mandatory fields in picture #2 from the requester portal, and the output in the description field marked "on Form Submit" in picture #3? I would like
Can you make Multi-line text box for service request resources?
I am creating some service catalog request templates and I am getting requests to make some of the resource fields multiple line text boxes instead of single line. Any way to make this happen? Some of the questions we ask arent just a simple one sentence
Making a Variable Bold on the Description Using Scripts
I would require a small assistance to make a variable on the description in bold. As attached (script Image No. 2) please let me know the modification required on the script to achieve the outcome.
Security Headers
Need to to what should be included in CSP header,X-Frame-Options,Referrer-Policy
Multi-line text box for service request resources
Is there a way to add a multi-line text box to a service request resource? I'm a bit disappointed that the resource field types don't match the additional field field types. Thanks.
Schedule Location path is not accessibleGiven location to scheduled reports is not accessible
Good afternoon! Version 14.5 of Build 14500 added the ability to save a scheduled report to a network folder, but it doesn't work! An error appears: "Schedule Location path is not accessibleGiven location to scheduled reports is not accessible". Tried
Arrange Request Format to match layout when filling out
Is there anyway to get a form to match its layout when filling out the form vs when reviewing it? I put fields in a layout in such a way that is easy to fill out the forms. But when reviewing the form, the fields are all out of order. Please see the attached
Help to activate license
Hi I am running A Service Desk Plus On premisses running on a Linux Virtual Machine and version 14.2 Build 14201 I need apply an NFR License on this installation. But when I try to install the license I received. I got two errors: - Reset Guest password
Asset scanning
Why does this happen in SDP? The asset is in Endpoint Central and when I scan it in EC, the scan works no issue, but in SDP, when scanned:
Task owner to be able to view the request details
Hello, Is there any possibility we can achieve the subject? so he can be able to view the associated request description. Regards.
Requester - Ticket Edit and Closure permissions
Hi, One of my non-IT teams who we are bringing on to ESM has advised that they need the Requester to be able to edit and close tickets. Please can you confirm if this is possible, and if yes what I need to configure to allow it. Many thanks, Lisa Build
How to delete sites?
We're using SDP 14303. How do we delete or mark sites as Inactive? When I go to Admin > Service Desk Configuration > Sites, I don't have any options to delete or inactivate a site. We have several old sites we no longer need.
Tasks filter not working in 14.3 Build 14305
Hello, recently I'v updated to 14305 and tasks filter stopped working. Drop down array right from the current filter name displays little empty white box.
Incident catalog and Service catalog
How can I separating incident templates from service templates into two pages in SDP version 13 when the user clicks on the "New Request" icon to raise a request, as shown in the attached image.
Allow requester to view Department Request, but only of a certain template
Would it be possible to allow certain users to allow them to view Department Request, but only if the request is a particular template? For instance Onboarding/Offboarding forms. I have admin secretaries that could use the ability to see any of these
[SDF-55749] Auto Assign Technician on reply - Mandate Ticket assignment on reply
Hi, Is the below achievable and if so, how? 1. Auto Assign Technician on reply or 2. Mandate Ticket assignment on/before reply? Thanks, Tom
Storing Circuit information for each site.
I would like to document Circuit information for each site we have in SDP, that way when we have a ticket for a Service related issue, we can easily get information regarding the circuit. Circuit#, Phone#, Vendor, etc... Where can I store this info?
password field mask and copy it in custom module.
How define password field with mask (******) and copy it (via icon copy) to clipboard - like PMP in custom module?
Export SLA Details?
Hi Folks, Is it possible to export the details of all the configured SLAs in SD+? The reason being that I want to do a presentation containing an overview of what's there, and it would save me some time 😁
Ideas to Improve SDP
1-Change management form design is very poor, and it is not user-friendly; This form builder is very basic, and it would be better if it is similar to the request/incident management form builder. Several SDP versions have been released, but the problem
Logging password changes
Hello. I am now required to change our local SDP Administrator password annually and show the auditors when it was changed. They'd also like us to monitor changes to technician roles (to see if I add anyone to SDAdmin or not). Does anyone know what log(s)
SLA escalation e-mail | Not working.
We are trying to send email notifications to our technicians for when a ticket SLA is violated. I can see there's an option for it in Automation - Notification Rules, but it is not working as it should.
Lazarus Group exploits ManageEngine vulnerability to deploy QuiteRAT
Hi ALL Dear @manageengineteam Do you know about this https://blog.talosintelligence.com/lazarus-quiterat/ ?
What is new at AssetExplorer 7
What is new at AssetExplorer 7
User does not have this permission version 14306
Hi Team, We have upgraded to version 14306 from 14102 and are encountering issues with the scripts. We are adding a first response note based on specific criteria, copying the title to tasks from the request, and updating the task description from the
Calculate form submission time
I need to calculate form submission times by users and technicians. Is it an achievable objective? P.S. Submission time may be translated to the time a new request template is opened, till the time it is submitted.
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